Borderfree

It actually take longer to receive an order via Borderfree than directly from the company itself. Plus not a great communication service.

It's simply NOT worth it to order from Saks Fifth Avenue to Canada while they're using Borderfree: don't do it, however tempting their merchandise is. Returns are charged and undisclosed price (up to $C30) and refunds take a minimum of six weeks. I'm still waiting for mine after multiple emails and followup phone calls. The Saks customer service team just pleads, "Don't shoot the messenger."

Canadian Buyers Beware! Worst of a bad lot! Don't make the mistake of ordering from sellers like Macy's that use Borderfree services. Their carrier is 3rd-rate and substandard. Anything that will eventually cost you your peace of mind it's not worth it after buying from these sellers!

Do not shop from any company that ships with Borderfee! Just dreadful and the service disgraceful! Sent 13 emails to receive a computer-generated number and we (Saks OFF 5th) will get back to you! Like NEVER! Called the USA and was left on hold and now have an $18 charge on my phone bill - rudest woman ever said to call back in 3 days and EVERYONE gets their refund! Then wrote on the Facebook page and get a reply "Hope you are well" I would be if you would return my $513! Then went via PayPal and was told because I lodged a dispute I could wait 180 days - hinting to cancel the dispute! Sorry fellas I'm like a dog with a bone and you lot are dreadful scammers just read the reviews!

I placed an order with Herroom and since it is an international order, I had to go through payment and shipping via BorderFree. My card was charged and amount deducted on the day I made the order. I decided to cancel one item because the backorder date kept getting delayed. BorderFree sent me an email confirmation on the item I cancelled. And here comes the $#*!show of them not processing the refund, ignoring my emails, and the customer service at Herroom were atrocious too, because they just kept insisting that I have to contact BorderFree at all (while not even providing me their email address which took some serious googling to find). Then BorderFree had the cheek to attempt to charge my card with the original amount again! So they don't bother to reply, and they attempt to scam by double charging. Infuriating. Never again.

I don't know how Borderfree is used by big companies?! They are a liability. They never delivered my bedding set from PBTeen over 500$ and I have yet after a month been credited. You cannot cal them or get any type of help. The site only redirects you to the company. I've called the company 6x each time they tell me they have to wait for borderfree to refund them before they can refund me. Worst ever. Do not use any shipping that uses borderfree. My next step today is calling my bank and reporting fraud of stealing money for no service. I also will open a claim on BBB. Legit garbage. The tracking never works either. 100% useless.

I am very upset. I bought a pair of boots from Sam Edelman the first days of January. I have received them after 20 days. I saw the same day that they were not proper and I have sent them back. The boots have returned back back to USA. But I am trying to see when I will get the refund. Nobody replies. Sam Edelman shop customer care informed me that I have to contact Borderfree. From tracking number I see that the boots are in USA since the the 20th of February. Can somebody believe that it can be so awful?

Can't contact them! My order is being held at customs due to wrong name/not matching passport info and I can't do anything about it! They won't release the package unless Borderfree fills out a form w/ the right name! $400 worth of stuff going down the drain! Thanks a lot! Scammers

Borderfree charged twice to my debit card the amount i paid and there's no reversal in sight... i feel like they stole from me. I ended up paying almost 500 usd for a pair of average quality dr martens shoes. Never buying anything from them again, i'm extremely disappointed because nobody replies my emails. Borderfree is a scam.

Why on earth is a company like Asda still using this dreadful service. Not only are they slow, lack customer service and have almost non-existent returns, but they fraudulently charge tax for another EU country in addition to the UK VAT you have already paid, therefore making additional profit.
This fraud really needs to be looked into, as it is an illegal scam.

Sorry I cannot leave zero stars!

George at Asda used to offer a brilliant service, why they have outsourced to these criminals... words fail me

I cannot believe Saks uses these bunch of scammers! How do you deliver my order to Illinois when the parcel address stated CANADA?! $279 went down the drain! I am disgusted! Karma will get you all one day!

I ordered goods from George at cases on the 24 April. Still not arrived. Website says they haven't been despatched. After 4 weeks with one email complaint and two phone calls I am disgusted. It seems impossible to speak to Borderfree direct, I had to go through ASDA customer service who apologised but said they could only refer it to their colleagues at Borderfree. I have now cancelled the order. I have previously used ASDA for many years without problem, but never again!.