I ordered a dress from BCBGeneration on the evening of Tuesday 13th January and paid for DHL Express shipping as I needed it for Friday 23rd January (I live in Europe and the dress was being shipped from the US).

I received my Borderfree order confirmation that same evening, and waited for a delivery notification. After not receiving one for 2 days, I started to get nervous and decided to google Borderfree reviews. Needless to say, my heart sank when I saw all the one star ratings and warnings to run a mile from them. I had almost written off receiving the dress in time (if at all) but still had a glimmer of hope.

I finally received my shipping confirmation email from Borderfree on Friday 16th January (which is really only 3 days after the order was placed which is reasonable, plus that time is factored in to the quoted delivery times at checkout). The email stated my DHL delivery would be due on Wednesday 21st January.

Well today, Monday 19th January, I received an email and SMS from DHL to confirm my delivery will arrive by the end of the day. I would have been happy enough with the delivery arriving on Wednesday, but for it to arrive today is super impressive! For an item to be ordered from the US on a Tuesday evening and arrive in Europe the following Monday is really impressive, and I'm very happy to rate my experience 5 stars.

That said, a lot of the negative reviews seem to stem from people's experiences with trying to make refunds or exchanges so while I can rate the delivery time 5 stars, I can only hope that the dress fits well so that I don't have to go through the refund nightmare that others have experienced.

All in all, I would order from a company (like BCBG) that has partnered with Borderfree again, but only order items that I am nearly certain I will keep and not part with a sum of money that I am determined to get back.

Disclaimer: I'm a genuine customer who had one experience with Borderfree. It was alright.

I order a buncha stuff from Ulta and because Ulta does not ship to Canada directly, I chose broderfree. My order cost me CAD$122 (purchased over $100 and got free shipping). My order was placed on July 9th, 2017. This is my first time ordering anything from Ulta and using Borderfree, so I got a little bit suspicious about the company. I searched the reviews about Borderfree and THEY WERE ALL NEGATIVE. I was so worried that I wanted to cancel my order immediately. Now here's the part Borderfree could've improved, I did not find the way to cancel my order. I emailed them twice but couldn't wait until the reply. I called their customer care phone num and they did pick up pretty soon. The guy explained to me that Ulta has to ship to them first then they will ship to Canada. Typically, it takes about 5-8 days for Ulta to ship, then another 5-8 days for Borderfree to ship to Canada.

FINAL RESULTS: It took 8 days for Ulta to ship and my package arrived in Canada on the 18th of July. I got a notification from Canada Post that it was somewhere in Ontario. Now I'm finally feeling good about this shipment! It's the 22nd today and I received a notification that it arrived in B. C. yesterday, so I'll be looking forward to seeing my package on Monday!

MY THOUGHTS: Borderfree did their best to help with international orders, I mean they were a bit slow but not THAT slow. Overall it was nice, I just thought they deserve some positive reviews because I'm satisfied with the experience.

WILL I USE BORDERFREE AGAIN? Maybe, but I honestly wouldn't choose Borderfree if it wasn't my last choice.