Borderfree

Ordered from William Sonoma on Saturday Midnight. One hour after I order, I change my mind becoz I'm worried if the product is faulty, it might be difficult to get help from customer Service from SG. I panic as soon as I realized that there is NO CANCEL Button at William Sonoma. I email WS but no reply except for automated msgs. I thought maybe is Sunday. Then I thought since I order through BorderFree, I email them instead. Then I received email from Borderfree on same Sunday, that I should email WS for cancelation since the transaction is with them.
I reply to Borderfree that I already did but no reply. Then that same Sunday I received another email from Borderfree, Vlad, suggesting to call their number and they will transfer to WS representative. I stayed up till 1 am (SG time) to make a long distance call just for cancelation becoz I don't know which part of State in U. S/ time Borderfree is. The person from Borderfree who answer sounds really nice and helpful and transfer through. Managed to talk to WS reps but was told product already ship out. Well, I kind of 'leave it to fate ' already just hope there's nothing wrong with product. Sometime later, I received email from WS that they canceled my order and fully refund. I was surprised. I'm sure there is a helping hand behind the scene. THANK YOU WHO YOU ARE. The point is Borderfree has an excellent customer service and extend their hand first when it should be WS. Thank you again Borderfree, I'm grateful..

I wish I had read all these comments before I placed an order.

I bought the shoe on Black Friday and now it is 24 January 2018. I still have not received the package.

Part of the reason is that I did not choose to pay the duty and taxes when I bought it. Seriously, who could imagine It's so hard to pay the tax and duty after. Borderfree asked me to contact the postal office and custom office, I did it like what he said. Completely useless. First the package was sent to Germany by USPS and its only postal office is hundred miles away from where I live. Then it would be delivered by DHL so I went to the DHL in the early January and the stuff said it was waiting for the payment of taxes and duties at the custom office and I would receive a mail to pay it. I still have not received the mail now. Then I contacted the custom office, the stuff said he needed document from the sender which is USPS and the sender should be responsible for the procedures of payment of duty and taxes. So now the Borderfree asked me to call USPS in the united states by myself which I think Borderfree should be the one to do that according to the information I read on the USPS website. I would really love to get a refund and the borderfree never responded to demands like that. All he would say is you could contact someone to try to get your package. Also it's pretty weird that I could track the package on the DHL but not on USPS and it is not in the custom office. However the borderfree asked me to call USPS now and it is quite expensive to call from Germany.

To anyone who would like to buy something on Borderfree, pay the taxes and duties in the first place, borderfree wouldn't tell you how troublesome it is to do it later and he just don't care. Also pray there is nothing wrong with the delivery or the package, the customer service is completely unhelpful. All they suggest is that you could try that and normally it won't work. After all it's not their time and efforts that are being wasted. Finally, I would like to say I would never ever buy things from this company again.

I can't believe that Borderfree is paying people to write positive reviews about their service.

THE WORST SERVICE EVER.

MAY 2018: I tried to order via Opening Ceremony website which is using their services. I tried once with my debit card but the payment was refused( i have absolutely NO PROBLEM with my bank) so i made another payment with my PayPal account this time and Borderfree blocked my money which made my payment pending and my order failed. After one week without news from their side i contacted Opening Ceremony's customer services that told me my order was cancelled cause borderfree cancelled my payment. Borderfree never get back to me by e-mail to explain me the situation so i had to write them so many emails before someone get back to me without explaining me why but telling me my card was fixed and i could place a new order. Too late the item i wanted was sold out.

JULY 2018: I wanted to order again on Opening Ceremony again. Using my debit card first, same problem, it didn't work. So i used my PayPal account and i'm exactly in the SAME SITUATION the payment is pending and i contacted the Opening Ceremony's services that remembered me and tried to contact Borderfree asking them to call me back or send me an email back: THEY NEVER SEND ME ANYTHING BACK.
So now i am fighting with them trying to understand the situation but NOBODY is actually answering my emails.

THE WORST CUSTOMER SERVICE EVER.
THEY DO NOT CARE ABOUT THE CUSTOMERS BUT ONLY MONEY.

BE AWARE FROM THEM!
Do not use their services.

I hope they will close their services cause what they are doing is probably illegal.

Be extremely careful and DO NOT TRUST POSITIVE REVIEWS.

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