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1 Review by Suz

Borderfree

Borderfree

2/1/18

Ordered from William Sonoma on Saturday Midnight. One hour after I order, I change my mind becoz I'm worried if the product is faulty , it might be difficult to get help from customer Service from SG. I panic as soon as I realized that there is NO CANCEL Button at William Sonoma. I email WS but no reply except for automated msgs. I thought maybe is Sunday. Then I thought since I order through BorderFree, I email them instead. Then I received email from Borderfree on same Sunday, that I should email WS for cancelation since the transaction is with them.
I reply to Borderfree that I already did but no reply. Then that same Sunday I received another email from Borderfree, Vlad, suggesting to call their number and they will transfer to WS representative. I stayed up till 1 am (SG time) to make a long distance call just for cancelation becoz I don't know which part of State in U.S/ time Borderfree is. The person from Borderfree who answer sounds really nice and helpful and transfer through. Managed to talk to WS reps but was told product already ship out. Well, I kind of 'leave it to fate ' already just hope there's nothing wrong with product. Sometime later, I received email from WS that they canceled my order and fully refund. I was surprised. I'm sure there is a helping hand behind the scene. THANK YOU WHO YOU ARE. The point is Borderfree has an excellent customer service and extend their hand first when it should be WS. Thank you again Borderfree, I'm grateful..

Suz Has Earned 2 Votes

Suz A.'s review of Borderfree earned a Very Helpful vote
2 weeks, 2 days ago
Suz A.'s review of Borderfree earned a Very Helpful vote
on 6/10/18

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