Benedicte C.

I can't believe that Borderfree is paying people to write positive reviews about their service.

THE WORST SERVICE EVER.

MAY 2018: I tried to order via Opening Ceremony website which is using their services. I tried once with my debit card but the payment was refused( i have absolutely NO PROBLEM with my bank) so i made another payment with my PayPal account this time and Borderfree blocked my money which made my payment pending and my order failed. After one week without news from their side i contacted Opening Ceremony's customer services that told me my order was cancelled cause borderfree cancelled my payment. Borderfree never get back to me by e-mail to explain me the situation so i had to write them so many emails before someone get back to me without explaining me why but telling me my card was fixed and i could place a new order. Too late the item i wanted was sold out.

JULY 2018: I wanted to order again on Opening Ceremony again. Using my debit card first, same problem, it didn't work. So i used my PayPal account and i'm exactly in the SAME SITUATION the payment is pending and i contacted the Opening Ceremony's services that remembered me and tried to contact Borderfree asking them to call me back or send me an email back: THEY NEVER SEND ME ANYTHING BACK.
So now i am fighting with them trying to understand the situation but NOBODY is actually answering my emails.

THE WORST CUSTOMER SERVICE EVER.
THEY DO NOT CARE ABOUT THE CUSTOMERS BUT ONLY MONEY.

BE AWARE FROM THEM!
Do not use their services.

I hope they will close their services cause what they are doing is probably illegal.

Be extremely careful and DO NOT TRUST POSITIVE REVIEWS.