Member since January 2018
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I wish I had read all these comments before I placed an order.
I bought the shoe on Black Friday and now it is 24 January 2018. I still have not received the package.
Part of the reason is that I did not choose to pay the duty and taxes when I bought it. Seriously, who could imagine It's so hard to pay the tax and duty after. Borderfree asked me to contact the postal office and custom office, I did it like what he said. Completely useless. First the package was sent to Germany by USPS and its only postal office is hundred miles away from where I live. Then it would be delivered by DHL so I went to the DHL in the early January and the stuff said it was waiting for the payment of taxes and duties at the custom office and I would receive a mail to pay it. I still have not received the mail now. Then I contacted the custom office, the stuff said he needed document from the sender which is USPS and the sender should be responsible for the procedures of payment of duty and taxes. So now the Borderfree asked me to call USPS in the united states by myself which I think Borderfree should be the one to do that according to the information I read on the USPS website. I would really love to get a refund and the borderfree never responded to demands like that. All he would say is you could contact someone to try to get your package. Also it's pretty weird that I could track the package on the DHL but not on USPS and it is not in the custom office. However the borderfree asked me to call USPS now and it is quite expensive to call from Germany.
To anyone who would like to buy something on Borderfree, pay the taxes and duties in the first place, borderfree wouldn't tell you how troublesome it is to do it later and he just don't care. Also pray there is nothing wrong with the delivery or the package, the customer service is completely unhelpful. All they suggest is that you could try that and normally it won't work. After all it's not their time and efforts that are being wasted. Finally, I would like to say I would never ever buy things from this company again.
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