Borderfree

At first, I loved the ability to order from stores that did not offer overseas shipping and had items not available o Amazon.

Particularly, Target. They were quite quick to drop out since they could not handle the volume.

On occasion, I would use the service, but the last experience was, not great, and I will NEVER use them again!

It took forever to get my order processed, and by the time it did, some items were not in stock. The shipping costs are high vs. Amazon, so the slight savings for the items were offset by the shipping.

There is now a problem with the shipment. The last mile carrier has no contact phone number, neither does the shipping company.

Borderfree has no customer service number or email, just a website that does NOT give an option to contact them about shipping problems.

So. I am stuck. If I don't get this resolved, I will need to have the credit card company cancel the charge.`

Amazon, so much easier.

Although many stores offer free or $10 price shipping through Borderfree, the cost of returns is high and never told to you in advance, even if you ask. (the merchant will say that Borderfree sets the fees, and Borderfree is unreachable.)

I have been charged as much as $50 rerun fees for a $200 dress ordered from Piperlime.

This problem occurred for all the stores from which I ordered, which is a problem when ordering things that need to be tried on.

I ordered 3 items from Saks Off 5th back in October 5th 2020 and they only shipped 2 of the items.
I have called several times and they gave me the run around until finally telling me that they have rejected my complaint because they said I did not file anything with the shipping company when they have never told me that in the first place when i called to let them know that one of my items was not delivered.
Now I don't have the item I ordered and I'm out $50.

Bunch of scammers.

We have placed two orders from Macy's using borderfree and both have arrived but took up to 4 weeks. They basically charge 15% of value of order for delivery and for that you get the cheapest and slowest available method. Given my delivery cost on last order was $60 I expected a week delivery and it took 4 weeks. One week to be received at there warehouse and be shipped and then 3 more weeks to arrive. It is ok but expensive for what you get. I have paid $40 delivery for bigger parcel and had it arrive in 4 days from us. It is a cheap way to shop if you can wait weeks for order. Tracking is also hopeless as it only updates every week or two sometimes. I had one item say it was in New York and it was delivered before it was updated on web.

I have made regular Saks purchases through Borderfree and every time I use a valid international promo code during sales times, there is an email that bounces back about three weeks later saying the order can't be fulfilled. You will get a confirm from Saks and Borderfree and they will do a pre-authorisation on the account... but if the deal/price is too good Saks will not fulfil the order and you will get an email blame it on a processing error. By that time the item has sold out so there isn't anything Saks/you can do about it. This is not an anomaly, it has happened at least four times to me on sale items. Buyers beware... prepare to be disappointed and that that great deal on that bag probably is too good to be true.

I ordered some items from Williams Sonoma USA to be shipped to Singapore, because there was a 50% discount on shipping. Otherwise I wouldn't have ordered the items. Like many of you who wrote your reviews here, Borderfree charged me the full shipping cost. I wrote to customer service and they denied the 50% discount. Whether it's an offer from Williams Sonoma or Borderfree, that's not my problem. Somebody has to honor that offer as it's published on the Williams Sonoma website. It is even on the page when I checked out.
This is absolutely unacceptable! It is a very dishonest offense. Those of you in Williams Sonoma, I hope you read this. You are losing customers because many of us will not ever buy from stores who uses Borderfree As fulfillment partner. And Pitney Bowes, you ought to know this and be very ashamed of what Borderfree, a company by you, is doing.

Even a 1 star is too much. I am still in a state of shock at the appalling customer service from Borderfree. As an agent for merchants they need to review their business model or businesses will go under. I placed a large order, received a confirmation from Paypal and no confirmation from Borderfree. Following a week of chasing them by myself and the merchant (their customer!), there was no response from Borderfree. I will NEVER order anything from a business who uses Borderfree and recommend you are aware of who is shipping your orders because their complete lack of respect for customer service in 2019 is astounding.

They emailed me a receipt saying it was $716.30 for everything, then they charged me exactly that amount. After a few days another $20 was charged from my account for no reason. Filed a report to their customer service, claims to reply in one business day and a few days have already past, i'd say they are full of $#*!.

I don't usually do reviews however I felt this one might be necessary. I just recently came to the UAE from the US and realized that there are a few things taken for granted at home that I usually use but have no access to those same things. I found out through Target's website that I could order from them and have my items shipped through Borderfree. Of course, I read all of the horrible reviews from previous users and was skeptical about ordering, but Borderfree was the only delivery option. I placed my order on Saturday and hoped for the best. Not only did I receive daily emails about the status of my shipment, I also received an email regarding when it would be delivered as well as the email saying it was delivered (on Wednesday). I don't know if customer service has improved dramatically from the previous bad reviews, but Borderfree definitely gets two thumbs up from me! I would absolutely use them again if I need to order something else without hesitation.

I placed an order a week ago, the status still "confirmed" until today, I paid for express shipping as they said it only take 4-7 business days, but it is absolutely unreal. This is my first time to shopping at their website but also this is my last time for sure, I prefer to receive my order before my dad's birthday, but it seems impossible because I made a wrong decision to shop with them. I tried to send E-mail to ask about my order status, but there are no one willing to reply to me. This is my most terrible shopping experience ever.

I ordered boots from Aquatalia on line, and had to process my order through this company. They slugged me a large excess for postage and taxes!
I had to return the order, my parcel was received by them in Sydney according to tracking but to date (2 weeks later) I have had not acknowledgement of return, no refund, they will not speak to customers by phone, their contact details do not allow you to email them, their system has wiped my email and account details, and I am short of just under $1000!
I have called Aquatalia in the US, and they cannot help.
If anyone can help me sort this out, I would be grateful.
I actually have no idea what to do. Be very very careful!

In September 2022 I ordered Tommy Bahama to be shipped from US to Germany twice, despite initial reluctance due to Borderfree´s bad reviews. Both orders arrived perfectly well packed and in timely fashion, 2nd order arrived three business days prior to estimated delivery time. DHL tracking worked perfectly too. Prepaid taxes and shipping fees seem fair