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Steve G.

2 Level 2 Contributor
  • 4 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Computers & Technology, Home & Garden

Member since November 2019

  • Reviews

    4

  • First Reviews

    2

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    109

Review Distribution

4 Reviews by Steve

12/13/20

I ordered an item that was eligible for same-day delivery, well that was over two weeks ago.

I got an SMS saying the courier would be in touch. That never happened. A week went by, and they charged my credit card, but the website still says that my item is "in progress".

No one answers the CS line, and website inquiries go unanswered.

STAY AWAY

11/26/20

How do I start? They used to have a worse reputation. You sign up for their dinosaur cable TV service or their slow internet... and then you can never cancel...

Now, outages. All the time. Get someone on the phone, ha... forget it.

WhatsApp, they NEVER answer.

Via FB, I got a response after a week... asking if I still needed help.

Everytime it rains in Israel, there are power outages. Does the cell service go down, no, of course not. Do the very few companies that offer limited Fibre Optic internet go down, no, of course not.

But the ONLY cable TV company in the country does not have battery or generator backup systems... so when the power goes out many kilometers away from you... doesn't matter... your service goes with it.

SHAME ON THEM...

11/29/19

It's a produce delivery service in Tel Aviv, Israel. I placed one order and requested that all the produce be ripe, meaning "ready to eat".

Most of it was, but most of the fruit was not. I texted customer service and their first reaction (after my sending pics), "It looks good to me."

This was followed by "our area manager prepared your order himself and gave you the best we had".

There was also an issue with weights being off in their favor.

They told me that replacements would not be available today, the start of the weekend where stores are closed, and that maybe I should wait a few days for the stuff to ripen.

Yes, bananas do ripen, but plums and tomatoes do not, I have still had some from. The last delivery (different company, same problem).

You need to be careful with ordering produce and only order stuff that won't be problematic. Just better to go to a store.

* I did get a follow-up phone call, and explained what happened to someone else.

The seems a bit more caring, so I will try again, upping to 4 stars.

Tip for consumers:
Delivery service in Tel Aviv where you order fruits and veg, delivery is included in the price.

11/29/19

It's a HUGE BLUFF!

You are basically getting AliExpress goods at higher prices, and much higher shipping.

1. Bait and switch pricing
You find an item; you click on it, and the price changes, or worse you chose a size or color, and it changes again. Place it in the cart, and then the shipping price goes up. Also, the joke about "retail prices", when they are 100 - 1,000 times more the price you paid.

2. Outrageous shipping chargers. What would have been free on AliExpress, or very cheap, is way more expensive, and takes the same abount of time, or longer.

3. Unreliable shipping times. The shipping times quoted are fictitious, and when something is late, they just extend the delivery window (if you complain).

4. HORRIBLE Customer Service. It's almost impossible to get around the BOT. And if you ask more than one question, you then don't have an option anymore to contact a real person. Not that a real person will really help you.

At least with AliExpress you are in contact with the actual seller.

5. Bogus goods. From what I can tell much of the stock being sold is counterfeit.

STAY AWAY!

Steve Has Earned 2 Votes

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