I ordered from Rebecca Minkoff and the international orders are handled through borderfree. I waited 4 weeks for my order and I heard nothing, I tracked my order and the status was 'Fully Shipped'. I then attempted to contact customer service and I eventually got through to boarder free. They then updated me on the status, which was 'lost', they did offer me a full refund however. I am very disappointed with this service and will avoid it at all costs.