I purchased from the Uk two dresses and returned one to exchange sizes. They then processed a refund for me this was back in August. Club Monaco claim the fund has been made to my original payment card but to date November 14th I have still not received my refund. Numerous e mails to Club Monaco customer assistance they have told me a Borderfree representative will call with 24hrs thats was 6 days ago. Totally frustrated and now and would not recommend purchasing from Borderfree.