Booking.comReviews 4,264

Booked a hotel that met the basic and simple criteria for a $50 rebate once the stay was completed. Nice enough. Want to get the rebate? Good luck. First, you can't call in and talk to ANYONE that works at booking.com unlike, say, hotels.com. Everything is e-mails with offshore from the US who struggle with basic customer service and meeting those expectations.

In short, it took hours upon hours of e-mails, getting documentation together, etc. to even get this rebate. It's like a scheme set up to get you to give up. I didn't. I got that money finally credited back to my credit card after weeks of hassles. Not worth it. I will never use booking.com ever again. Way to go-you just lost a somewhat regular customer.

The property we booked ended up giving us the incorrect room type! Come to find out that the info that they rec'vd from the site was not the same info we provided and selected when booking. The property referred us to booking.com customer service for solution and we literally got NOWHERE! Their option/ solution was a $5 rate reduccion adjustment due to the room type being diff than the one we ACTUALLY booked for or finding us other accommodations@ 2AM in FL with 2 very tired children! I opted for the last one thinking we were going to get somewhere - the fool on the phn was trying to book me in a hotel that stated it's an adult hotel and there will be nowhere for my kids to sleep! No extra night at a discounted rate - no partial refund - no NOTHING but 5 whopping dollars! NEVER AGAIN will I book through this site!

I booked a hotel ONLY because I wanted to use the pool. I called and confirmed pool was open and operational and it was. Once I got there the pool was closed. I called Booking.com and was assured I would be given a refund due to the inconvenience. I booked another hotel and left the first one. Days later while pursuing a refund I was given about 10 hoops to jump through to get my money back. 1st hoop: they will refund me but have to wait about a month to do so. 2nd hoop: need to call back during a different time since they person I need to talk to isn't there. 3rd hoop: have to send them a screenshot of my banking transactions. 4th hoop; have to send that screenshot to an email address that is shared and monitored by many different people. 5th hoop; still was unable to refund so I would have to call back at a later time. Mind you all these hoops started AFTER they told me I need to contact the hotel FIRST. Of course as you can imagine the hotel told me to contact booking.com.

This is an OK company If you need a quick hotel for the night and don't foresee any issues with your booking. But god himself can not help you get your money back. They take your money quickly but make you work so hard to get it back it's just not worth it.

They know what they are doing and they are great it at. They probably get bonuses for not giving what should be legitimate refunds. They are sitting back counting their money while you waste yours. I really hope the coronavirus takes a toll on them I would love to see this company fold.

You have been warned.

Booking.com has poor customers service. I booked a trip through booking.com as I have done many times. I booked a trip for a weekend and was charged the full amount of 331.20. I needed to cancel the reservation due to change of locations. I cancelled on booking and received a confirmed cancellation statement saying it was done. After several days I noticed my 331.20 was not refunded to my account. I contacted bookings service line and told them about the refund. They messaged me back that they contacted the hotel and confirmed I was not charged for the booking and they may have only put a hold on my card which would be refunded if that is the case. My back statement showed a chareg of 331.20 so I called the hotel and found out the reservation was never cancelled and I was charged the full amount. They processed the refund but it would take 10-15 days to show up on my account. I contacted booking and they would not own up to their miss handling of the situation and did not apologize. I have not received my refund and don't have those funds to re book another hotel so I had to cancel my trip with my wife. Do not use booking.com because they mis-treat their customers.

If you chose to cancel, their Toll free phone system in addition to reservation number asks for a code that you were never given.
Online the cancellation button doesn't work
So you end is sending email and then they reply AFTER the reservation date and say it's past the reservation date! Then they give you instruction to go to site and go to customer service on the right column of "manage booking " but there is no such option on the right hand side. Then they ask you to call an international number in U. K., although you live in US and car was to be rented in US.
And when I called rental car place on day of reservation, they transferred me to Expedia who said has nothing to do with it.

So bottom line, easy to reserve and easy to Bill your credit card, but cancellation goes no where. Beware!

This company has no covid-19 policy and isn't offering any support or funding to help customers who have had their bookings cancelled by hotels. The company is interested only in keeping hold of the money they have made, whereas other like-for-like services are making available funds to issue both hotels and customers a refund. I can honestly say that once we are able to travel again, this company will not exist to me. I would rather never travel again than give booking.com one more penny. I am sure many other customers feel like this and wonder how this company will survive after treating its customers so poorly.

Complete scam artists. Booking.com are refusing all refunds in light of Covid-19 whilst the likes of Air BnB are returning customers deposits caused by this pandemic. What is worse is that we have a deposit down and the final installment is due tomorrow and Booking.com are trying to string it out and stall in the hope we allow the booking to continue into tomorrow and debit our account for the remaining 1025euros which we know will be non refundable. We even had them on the phone yesterday confirm that the booking would be cancelled and refund issued to later deny the conversation happened and put in writing that no such deposit would be refunded and we should continue on with the booking and let tomorrow's payment go out. I would expect such underhand tactics from scammers but scammers get shut down. Why are Booking.com allowed to continue to operate on the web?

I am a owner that use Booking.com as one of the platforms allowing guest to use my home when visiting Atlanta. Other platforms have Damage protection. I didn't find that out until i had guest that decided to punch holes in the wall and cut furniture. Booking advised that they will only return the commission that the guest pay to stay. So i have $200 worth of damages, but they said I can have have the $43 that they charged for the commission. The owner is responsible for all damages. So now I have to make the guest pay a refundable $250 if they want to stay, which reduce the amount of guest stay. Booking.com is the worst!

I booked a weekend getaway with booking.com. My reservations were canceled by the hotel because they were only allowing locals who that were experiencing power outages. I couldn't get anyone on the phone. The customer service number asked for a confirmation number then to press #. After doing so it would just repeat the instructions again. No option to actually speak with anyone. I paid $300 for a hotel I never stayed at and now I'm just in the dark. The hotel couldn't help, nor could my bank. Still haven't heard from booking.com about my refund. I will NEVER use this site again. BEYOND DISAPPOINTED!

I can not even begin to explain how horrible this property is. Our first problem was the price. I was charged more than advertised price. It is shown as a Hotel Condo. It's not it's a delappated house in an industrial area. It's not on the beach or next to the beach. The furniture is old and iy stinks. Trash everywhere and broken down cars. Photos speak louder than words so I am attaching photos.