Booking.comReviews 4,264

Booked a room at le meridien in Atlanta, tried to cancel the reservation 2 weeks in advance and was given the run around. The website and customer service number says that you have to have a confirmation number and a 4 digit pun number, a confirmation number not a pin was ever given to me, yet they keep trying to charge my debit card for the full price of the room, I've had to cancel my card and have a new card issued because they won't stop trying to charge my card. This is the WORST company ever and needs to be shut down, their taking advantage of people during the worst time are country has experienced!

USE AIRBNB INSTEAD. I had a condo unit booked during the heart of the COVID19 outbreak. The unit owner (Casa by Gaby by Royal Stays) would not refund or reschedule my trip. I hoped that Booking.com could help me refund my trip but they consistently said they could not do anything for me and it was entirely up to the unit owner. Their idea of accommodation only consisted of sending a request to the unit owner to refund my trip. When he constantly denied my refund, they said there was nothing they could do. I was passed on from CSR to CSR and told I could not speak to a manager. They have no control over their listings. I was on the phone for 5 hours before someone agreed to refund me, including multiple calls before. It took about 2 weeks until I could get my refund. My fiancee who booked with AIRBNB received a full refund within 2 minutes. Horrible customer service and not accommodating during a global crisis.

Hi Booking.com

I booked with booking.com... well i thought i did, it was with bookingbasic.com, i did not now i booked with them it do not make it clear to me. Way would you have a third party, on the same web page, with different teams and conditions on it, no cancellations fees, on the same sit. They would not give me a refund. In the future just deal direct with the hotel not will booking. Com/ basic.com...

Will not be booking again with booking.com.

Kind regards Richard ferris

We had 4 rooms booked for August at a very cheap price. They were booked almost one year in advance. 5 months before the trip date, Booking contacted us telling the hotel couldn't host us anymore and cancelled it after trying to provide two completely unsatisfying alternatives. After the cancellation, the same hotel offered those rooms for the same dates, but at triple the price. Very disappointing and unfair treatment by Booking.com, which left us with no other option to cancel our trip and lose our non-refundable flight tickets.

I usually book with bookit.com but thought I would give them a chance... what a mistake this was!
I had booked a trip to Catalina Island for April 13th and was forced to cancel due to the COVID-19 outbreak. On March 22nd, I tried to log in to cancel but was unsuccessful as the email I used to make the booking had been compromised by a hacker attack and had been locked. I immediately called booking.com to ask for help with the cancellation. I provided the reservation confirmation number, but they would not help me because I did not have the PIN number. I decided to email booking.com for help the same day, providing the reservation confirmation number, my information, the destination and dates of reservation and an explanation of my situation. I sent 3 emails in the span of 6 days to receive a generic reply from a representative named Nicholas stating they needed my confirmation number - which I already provided had he read the 3 emails - and the PIN number I explained I could not retrieve! I replied right away reiterating the issue and begged for them to help me... no reply... I have sent an additional 4 emails since and have not heard back!
I decided to cancel my card and have already contacted my bank to ensure they block the transaction if booking.com decides to try and run the $1000 transaction in any other manner! I am in complete disbelief and shock.
Booking.com should be ashamed of their lack of concern, empathy and communication which are the basic skills of customer service.

Booking.com is a scam. They have charged me $277. Plus another $48. They emailed me and told me to call the hotel Graceland. Graceland stated they received my cancellation but never received payment from bookings.com. Cancellation was due to the Coronavirus. All other hotels gave full refunds and the airlines, Car rental were all very gracious with there no fee cancellations. Cancellations were given more than 30 days. Cannot believe bookings.com would stoop so low during these stressful times

I had booked a 3 night stay in Yorba Linda back in January for a wedding. A week before, the wedding was canceled due to the Corona virus. I called to cancel the reservation and was informed that they could not refund the 502.00 even though California was under a stay at home order. B00king. Com took advantage of the situation to steal thousands of dollars from people for something that was out of anybody's control. I would urge anyone thinking about using this service to think twice. As the rest of the country are pulling together to fight this disaster, booking. Com is looking to profit off of this. They kept the money and did not have to pay the hotel.

My partner and I booked accommodation and flights to Airlie Beach staying at the Magnums. We both live in Tasmania Australia. Due to the current climate and unprecedented times we are unable to travel. We booked our flights prior to Covid 19 and before we were aware of the government restrictions on both flights and travel. My partner and I are both Registered Nurses working for the Department of Health and Human Services. They did not care or understand that we are unable to travel at this time. The airlines have canceled our flights and we are awaiting credit vouchers. Our manager from the Department of Health and Human Services has denied us from traveling at this critical time, due to our very important work commitments. Booking.com will not refund our money for our accommodation.

I have been trying to change, NOT CANCEL, my reservation with booking.com. I have spoken to the hotel and they are willing to make the change as they have availability. Booking.com is not helpful at all. The hotel just needs to be contacted by Booking.com to make this change and they have been unwilling to help us. I have changed every aspect of my wedding but Booking.com will not help at all change the dates or our stay. I will never use them again and I will recommend that no one else does either. In the unrepresented time I am not trying to get my money back, Just change the dates. There are many sources to use other than Booking.com. Please do not use them. I have been working for over a month to make this change and Booking.com is not going to help us. So we will have to pay their fee along with making the change. I really hope that no one eslie has to go through this.

Michelle & David

I wrote another review below about how horrible booking.com has been. For some reason my hotel doesn't realize I was charged which makes me think they will receive no money at all. When I called American Express to dispute the charge I was told we would all get vouchers for up to a year from now to use anywhere in the world which also means that my hotel will not receive any money if I book a completely different trip which I plan to do. I also find it interesting that I booked non refundable round trip ticket on Lufthansa and they had no problem refunding my money considering the current situation. Booking.com should be put out of business.