Booking.comReviews 4,264

SCAMMERS. DO NOT USE! Heed my warning! Once you make a reservation, everything on their site just sends you in CIRCLES, over & over & over. Been trying for days to change (not even cancel) a reservation for a trip that was altered due to coronavirus. It's ALL automated, no one answers your online messages and there are NO HUMANS to answer your call. Total scam and BS. Site tells you to type a message then says you have to call Customer Service. After you spend 20 minutes getting through to Customer Service and another 10 punching in all their codes and info, you wait forever only to get a recording that "you need to go to the website and do this online. " When you do, it says you have to call... ad nauseam. HOW HAVE THEY NOT BEEN SHUT DOWN BY THE BETTER BUSINESS BUREAU?!

They are a horrible, totally Despicable website/company. Why hotels would affiliate themselves with them is beyond me! They take advantage of people by charges ridiculous fees, their polices are misleading and far from honorable. I'm writing bad reviews everywhere I can and will never ever make this mistake again! It's ridiculously bad, please don't use them! Our nation is in a world wide crisis, a state of emergency is going right now due to coronavirus, I had to beg and plead, really work to get my money back! They have the worst policies ever! Zero ethics. Despicable racket of a so called company! There is zero human customer service, it's all Automated! I would never recommend anyone to book with people like this, always book direct! Lesson learned.

Hi there. My name is Furkat Kasimov, and I was completely scammed by Booking.com earlier this year. I have used Booking.com many times to make travel arrangements, but I will not be doing so again after this horrible experience.

I made a reservation for 22 nights using the Booking.com service, hoping to stay at a hotel from March 1 through March 23. The day after I made the reservation, I got an email from Booking.com. This email was supposed to be a "booking confirmation email," and in many circumstances, I might not have even opened this email, since it seemed like just a standard confirmation.

Luckily, I did open the email as soon as I got it, and I'm glad I did because it contained a very nasty surprise. Apparently, my reservation had been canceled for no reason whatsoever. I called the Booking.com customer service team to try and sort this out. When I did so, I was informed that their "internal team" made a decision based on my data. The customer service rep gave me no further information, and they would not connect me to a manager who could tell me more.

I also was not allowed to refund my reservation, and they would not let me dispute the charge. This was 3 days before my trip when I found this out, and I had to scramble to make a new reservation, not to mention the money I lost.

My issue here is the total lack of communication. If I had just received more warning or more information, I might have been less upset about this whole issue. I get plenty of spammy text messages and emails from Booking.com, but nothing about this important turn of events.

If I hadn't had the extra money available to make a new reservation, or if I hadn't looked at the email when I did, I might have shown up to my destination completely out of luck. I could have easily shown up to the hotel with no means of getting a reservation anywhere else, stuck without a place to stay.

Overall, I will not be using Booking.com again, as they scammed me out of my money and also my time. I recommend to anyone that you should use a different service for booking your travel reservations.

We booked a place in Dublin some time ago. We paid 288 euro. But our flights from UK got cancelled and traveling nowadays is a risk so we contacted owners and they agreed to change our reservation but they said we have to contact Booking.com first. We did and the person in customer service told us we have to pay 160 euro more ( he wasn't really sure what to tell us and he was acting very strange) and if situation won't change we can negotiate refunds then and maybe we can get 90% (wich is not sure at all). But he didn't want to give us any confirmation of this agreement via e-mail. We said that we will think about it and after this phone call 115 euros disappeared from our account. They should't use situation which is hard for everyone now to rip of people.

BEYOND DISAPPOINTMENT WITH Bookings.com. Terrible customer service experience on multiple occasions. They do not put their customers first.

I called bookings.com 4 times regarding my full refund which I am entitled for due to COVID-19. The customer rep refuses to escalate my call to a supervisor after I've called 4x and continue to redirect the issue to me as the "problem". I've provided all the documentation - proof of charge etc. to them as a part of the processing and yet, after 2 months, refund is still not provided. This is after they reassured me each time that bookings.com will refund the full charge if they do not hear back from the hotel. Clearly their system and process are broken, their customer service representatives lacks training and consistency and to redirect their issue to their customer is beyond poor customer service experience. This company DON NOT have integrity, has no accountability and I would not trust their site for booking in the future.

I hope their CEO and other Executive leaders are looking at this. From all the review I've seen posted, no one is happy with their customer experience. I hope they take drastic measures.

Mother passed away and booked rental car out of ORD to get family. Rental is a SCAM. I booked a car during the flight (same day), cancelled the reservation but did not read/see the buried FINE PRINT. There is NO REFUND if you book and cancel within minutes. It is a policy but totally hidden. Tough enough dealing with a loss of a parent than to deal with a dishonest greedy company. I can afford the $60+ they charged that did not cost them a dime. I travel and stay at hotels almost half of each year. THIS COMPANY IS A RIP OFF, STAY AWAY. Just deleted them from my phone. BYE, BYE.

Booking.com does not have the customer protection that airbnb has. During covid-19 pandemic, airbnb promptly refunded money to guaranteed customers, while booking.com did nothing for theirs. My brother and I each had apts reserved in the same building. My brother booked theough airbnb and got a refund with no effort. I booked theough booking.com. When we tried to get a refund we were told it wasnt their problem. Use booking.com at your own risk.

I will never do business with them again. My event got canceled the day of my car rental pick up and I tried calling the number on the printed off confirmation ALL DAY. No one ever answered. The next day I called the only other number on the conformation which was listed under "problems on the road" which made me think that's the number to call if you have mechanical problems during your rental. This number actually went to Booking.com who said I should have called them first. HOW WOULD I HAVE KNOW THAT? NOWHERE on the conformation does it give a number to call to cancel. Then Booking.com proceeds to tell me that they can't refund anything even a partial amount because I'm calling after my pick up time. It doesn't matter that I had been calling since BEFORE my pickup time ALL DAY and couldn't get through to anyone. With the Global Pandemic going on right now and peoples plans getting changed because of Government mandates it's obvious Booking.com truly doesn't give a crap about it's customers or doing what's best for them or even being willing to work with them during a time when things are out of their control. They are clearly a greedy selfish company that only cares about making as much money as they can even at the cost of loosing customers. What a horrible way to do business.

I booked two rooms for a baby shower in free cancellation rooms. I had to cancel due to the coronavirus and this fraudulent thief of a site tried to charge my card $151.30 anyhow! I called my financial institution and the banker said this is not the first time he's put a stop payment on booking.com for the same reason! Stay away from this site... they are con artists and liars!

About their clients at all, do not care about safety. Only what they care about are the owners of the properties and money! Due to COVID-19, my all flights were canceled from the US to the UK (by the air companies) and they even didn't want to contact the owner to discuss the Force Majeure situation. In their opinion, it is normal to charge people for the week of stay just because they do not have updated protocols. Horrible customer service and horrible company mentality. You will never succeed if you not respecting your clients and do not care about people's safeties and comfort. I can only compare you with burglars who rob my family during this hard time.

My hotel in Orlando was paid for months in advance. My reservation was confirmed that week. After driving for 28 hours from Canada, I arrived at the hotel at 11.30 pm to learn that me (and about 10 others) did not have a room. They provided a phone no. To call- which we tried 4 times (the office was closed). I tried calling booking.com- (unsuccessfully) and left the hotel at 12.30 pm. All the hotels in the area were fully booked. I was exhausted and slept in my car in a rest area en route to my next destination. Took about a month to get my money back and many long phone calls. My first few calls were a total waste of time- the attendants said the matter had been "expedited", but turns out what they had done actually did nothing. Won't use this website again.

It with no pleasure that I write this review. The mandatory quarantine of people traveling to infected areas such as Spain forced me to cancel a trip Mar 13-20. I was planning on taking my famly that includes three small children aged 4,2, and 8mo to the Fallas festival. Valencia saw fit to cancel this event earlier this week in response to the outbreak. Since then, everyday has brought new and complicated governmental decisions affecting travel, re-entry, containment, quarantine and other measures in response to this pandemic that forced a change in plans. Mine was not a frivolous cancellation. After several attempts with Booking and the Hotel manager, they refused to refund my stay or accept a voucher request for later travel despite Booking's own Force Majeure Policies. Apparently, greed and willful ignorance win out. It's far better to adhere to strict "no refund policies" than to do the right thing. I should expose my children to the coronavirus via air travel and holiday in an infected area; i should expose them to mandatory quarantine with its own set of subsequent unintended consequences so that Palacio Rojas can earn the money they just stole from me. Booking: you have the platform to enforce your policies. Shame on you both. May you receive the same treatment for your single-minded unreasonable decision.

https://partner.booking.com/en-gb/help/legal-security/important-information-regarding-coronavirus

Never have I stayed in a hotel that was this bad AFTER checking it out and relying on a very well known agency's ratings. First of all they charged my card BEFORE I checked in... They have me the wrong room! And said they can only offer a 1950s fold out cot as a remedy. The room reeked of smoke... There was things smeared on every wall and surface... uughhh. I reserved a two queen bed and pull out sofa... But for a the last room they had available... I can't sleep or take a shower & it's too late to go somewhere else. I asked for the time the manager would be in and was told around 11 or so... maybe... It's just disgusting and in the season of the COVID 19 VIRUS! And BOOKING.com IT'S YOUR FAULT! I WILL NEVER DEAL WITH YOUR SITE AGAIN!

I made several hundred bookings with booking.com and spend many thousands of euro there. Automated system its okay as long as everything goes fine with the local accomodation.

Last time I had a booking during carnival with a hotel in Venice. I made the booking a week in advance. Once I showed up at the hotel the told me its a price mistake and I can't have the room. I wrote booking.com about this and they don't even bother to answer me within two weeks after so many bookings with them.

The booking is still active even I never got the room and got stranded there during a major event like carnival. The apparently absolutely don't care about there customers at booking.com as soon it required a little but of customer are and it can't be automated. Well in future the will make significant less money on me thats for sure, not that there wouldn't be any alternatives!