Marco L.

It with no pleasure that I write this review. The mandatory quarantine of people traveling to infected areas such as Spain forced me to cancel a trip Mar 13-20. I was planning on taking my famly that includes three small children aged 4,2, and 8mo to the Fallas festival. Valencia saw fit to cancel this event earlier this week in response to the outbreak. Since then, everyday has brought new and complicated governmental decisions affecting travel, re-entry, containment, quarantine and other measures in response to this pandemic that forced a change in plans. Mine was not a frivolous cancellation. After several attempts with Booking and the Hotel manager, they refused to refund my stay or accept a voucher request for later travel despite Booking's own Force Majeure Policies. Apparently, greed and willful ignorance win out. It's far better to adhere to strict "no refund policies" than to do the right thing. I should expose my children to the coronavirus via air travel and holiday in an infected area; i should expose them to mandatory quarantine with its own set of subsequent unintended consequences so that Palacio Rojas can earn the money they just stole from me. Booking: you have the platform to enforce your policies. Shame on you both. May you receive the same treatment for your single-minded unreasonable decision.

https://partner.booking.com/en-gb/help/legal-security/important-information-regarding-coronavirus