I ordered and item on 12/22/18, The item was processed on 12/27/18 but was never mailed out. After various emails back and forth and telling them I needed the item before my trip I asked them to cancel my order. I received a confirmation email acknowledging the cancellation. I cancelled the order on 1/10/19. Two days later instead of a refund they emailed and shipped the item. I emailed them back stating to not ship the item it was cancelled but they stated they could not stop it. I would have to refuse the item when it arrived. I could not deny it because it was dropped off at my door and no signature needed. I had to take it back to the post office. Now they are telling me that my refund was processed but PayPal shows no record of it. The transaction number they provided shows nothing. I emailed them all the proper documentation and still nothing. Please STAY AWAY! This is not how a business acts. They have no phone support, everything is done through emails and no real responses.
Additionally, I want to let you know that I was contacted through here by a "supervisor" and who told me to email her and I have included her in emails but she has not responded at all after contacting me here.