Giuseppe L.’s Reviews of iTech Deals & more

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iTech Deals

Electronics

“Still waiting for refund... STAY AWAY!”

1/28/19

• Updated review

I ordered and item on 12/22/18, The item was processed on 12/27/18 but was never mailed out. After various emails back and forth and telling them I needed the item before my trip I asked them to cancel my order. I received a confirmation email acknowledging the cancellation. I cancelled the order on 1/10/19. Two days later instead of a refund they emailed and shipped the item. I emailed them back stating to not ship the item it was cancelled but they stated they could not stop it. I would have to refuse the item when it arrived. I could not deny it because it was dropped off at my door and no signature needed. I had to take it back to the post office. Now they are telling me that my refund was processed but PayPal shows no record of it. The transaction number they provided shows nothing. I emailed them all the proper documentation and still nothing. Please STAY AWAY! This is not how a business acts. They have no phone support, everything is done through emails and no real responses.
Additionally, I want to let you know that I was contacted through here by a "supervisor" and who told me to email her and I have included her in emails but she has not responded at all after contacting me here.

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“STAY AWAY!”

1/11/19

• Previous review

I purchased a Chrome book on Dec 22nd and the shipping label was printed on Dec. 27th and that is the last movement for the order. I contacted itechdeals on January 2nd and received a response the next day that they would ask the shipping manager on details of the order. I waited until the 5th and emailed back after not hearing from them. Again I received the same response not sure where the order is but will ask the shipping manger. I emailed back asking for someone to call me, that I had already heard that response. The reply back was the same stating that they would ask the shipping manager and again a replied that this the third time with the same response and I would like a supervisor to call me. I get a response that the shipping manager stated the Chrome book was missing its charger and that is why it was not shipped yet. Now I'm really confused and ask why is the charger missing and why would something be listed on the website to be sold missing a charger. Again I ask for a supervisor to call me and no response on the item the only response I get is that they do not offer phone customer service. I reply that I want this order cancelled. I will update and let you know what happens next... PLEASE STAY AWAY!