DaShon H.

Booking.com has poor customers service. I booked a trip through booking.com as I have done many times. I booked a trip for a weekend and was charged the full amount of 331.20. I needed to cancel the reservation due to change of locations. I cancelled on booking and received a confirmed cancellation statement saying it was done. After several days I noticed my 331.20 was not refunded to my account. I contacted bookings service line and told them about the refund. They messaged me back that they contacted the hotel and confirmed I was not charged for the booking and they may have only put a hold on my card which would be refunded if that is the case. My back statement showed a chareg of 331.20 so I called the hotel and found out the reservation was never cancelled and I was charged the full amount. They processed the refund but it would take 10-15 days to show up on my account. I contacted booking and they would not own up to their miss handling of the situation and did not apologize. I have not received my refund and don't have those funds to re book another hotel so I had to cancel my trip with my wife. Do not use booking.com because they mis-treat their customers.