Yoel Q.

The property we booked ended up giving us the incorrect room type! Come to find out that the info that they rec'vd from the site was not the same info we provided and selected when booking. The property referred us to booking.com customer service for solution and we literally got NOWHERE! Their option/ solution was a $5 rate reduccion adjustment due to the room type being diff than the one we ACTUALLY booked for or finding us other accommodations@ 2AM in FL with 2 very tired children! I opted for the last one thinking we were going to get somewhere - the fool on the phn was trying to book me in a hotel that stated it's an adult hotel and there will be nowhere for my kids to sleep! No extra night at a discounted rate - no partial refund - no NOTHING but 5 whopping dollars! NEVER AGAIN will I book through this site!