Ryan H.

I booked a hotel ONLY because I wanted to use the pool. I called and confirmed pool was open and operational and it was. Once I got there the pool was closed. I called Booking.com and was assured I would be given a refund due to the inconvenience. I booked another hotel and left the first one. Days later while pursuing a refund I was given about 10 hoops to jump through to get my money back. 1st hoop: they will refund me but have to wait about a month to do so. 2nd hoop: need to call back during a different time since they person I need to talk to isn't there. 3rd hoop: have to send them a screenshot of my banking transactions. 4th hoop; have to send that screenshot to an email address that is shared and monitored by many different people. 5th hoop; still was unable to refund so I would have to call back at a later time. Mind you all these hoops started AFTER they told me I need to contact the hotel FIRST. Of course as you can imagine the hotel told me to contact booking.com.

This is an OK company If you need a quick hotel for the night and don't foresee any issues with your booking. But god himself can not help you get your money back. They take your money quickly but make you work so hard to get it back it's just not worth it.

They know what they are doing and they are great it at. They probably get bonuses for not giving what should be legitimate refunds. They are sitting back counting their money while you waste yours. I really hope the coronavirus takes a toll on them I would love to see this company fold.

You have been warned.