I didn't keep my hopes up for this very reason...
I paid for express shipping (3-6 business days. At most) it's been a month now & my orders are lost, & there's no tracking found or updated.

I wish I could say more positivity for Boohoo other than their customer service is easily contactable but. They couldn't do much but return my money back..

This company is a scam. I ordered on Dec 27th few products and I choose express shipping and I never received the order. Customer service tells me every week that I need to wait one more week. UPS tracking does not move never and they said they cannot refund me. Do not buy in this crap store.

I have told everyone not to shop here. Clothes are thin cheap material that will rip after the first wear.
One word GARBAGE

Given 1 star as all it deserves!
Been using this company numerous times over last few years. I have paid for annual next day delivery, it is never really next day always a bit late. I ordered items 31st jan now 3rd feb still not received all it says on tracking will be with courier shortly. Contacted boohoo was told need to wait until 12th feb before they will replace missing item. As I pointed out to them the issue is at their end so why can't they resend it or let me cancel. Was told they can do neither option before 12th feb, I find this pathetic customer service and not willing to rectify their mistakes. I was told that if I wanted sooner to reorder then send other back?
So just to clarify pay 2x. Really Boohoo is this good enough?
Will not use again!

I have sent at least 30 emails back and forth with customer service because I want to return products, for some reason the return portal isnt working with my email and order number and every customer service person that emails me comes back saying something different but no one actually helps! So until now Im not able to return anything I will NEVER buy anything from there again.

I placed an order on the 1st of January, it's the 31st and my items haven't got here yet. That's not my only issue, since with coronavirus and the issues it has caused, the delivery dates vary. The thing is that their customer service was appalling. Not only are they not willing to refund my money, but they're rude in our communication as well. And it wasn't a small order, we're talking about 300€, which is more than half of minimum wage in Greece. Lack of professionalism, respect for the customer and awareness, that's what characterizes boohoo.

Disgusting company never order from them again don't care if they call them self debenhams that's an insult to debenhams they made me wait a month for a refund endless messages you can't phone them they hide behind what's app and I got messages at 2.30 in the morning crazy unprofessional people they got my return on the 2nd January made me wait till the 29th Jan never forget my horrendous dealing with these people never again. Clean your act up boohoo your taking on a classy name that everyone respects Debenhams god help us

Ordered two items in the same size and they are about 2-4 sizes different. Told customer service and let them know I wasn't happy about paying the shipping fee to return the one item. They stalled in responding for 3 days and finally just told me they can't waive the shipping fee and to just return the item. I spoke to two or three different people (Naomi and Aisha). I then claimed the item as faulty, and am still waiting on a response. I don't agree that I should have to pay shipping for returning an item that should have fit based on other items I've ordered in the past, as well as the fact that the item is so drastically smaller (with no stretch whatsoever). Learned my lesson, and to quote the company, I completely understand where they're coming from, but I will be shopping elsewhere in the future.

Never received 1 order that still shows pending since Aug 2020 now January 23,2021. The other order missing 50% of the items. Customer service is saying the order # doesn't exist though I have the email confirmation and their site shows the confirmation order number.

Boohoo are a excellent British company. Boohoo uses British textile company's to produce clothing for British people. The trends are bang up to date. The service super fast. They employ uk workers to keep British people earning.
Spend wise and buy British. Support British business and don't send your cash abroad.

Purchased a jumper returned way to small it they accepted it had been returned and told me refund will be imminent nothing not a tap stole £14.75 and pay pal cannot do anything. Load of shisters

WORSE WEBSITE EVER! First my order came in 3 weeks late and they were absolutely no to help me track it down (order received on Dec 4th). Their clothes is so cheap and NOTHING like the pictures. I ordered 10/11 items worth of clothes spent $110. Sent back everything, it was so terrible. NEVER got my money back, had to go through customer service, no help. I'm currently in the process of suing the company because they've been claiming this refund is in process. I've been going through this for a month and a half. DO NOT ORDER FROM HERE!

I recently ordered a shirt and jeans from Boohoo. The website was easy to use with an overwhelming amount of items to choose from. I received my items just a few days after ordering them. Shipping was surprisingly fast; however, the quality and fit of the items were much less impressive. I went by the sizing chart to a t. The shirt I received was way too small, but the jeans fit. Unfortunately, even though the jeans were the correct size, they weren't a comfortable or flattering fit. They were tight in the wrong places. The quality of the clothing was also less than ideal. Overall, I would not recommend boohoo for clothes.

Don´t buy anything on this site... you order site 8 they send you size 10... and then when u send the item back the ask you to buy the posting slip 5 euros and they tell paypal you have never sent it back.
They wait till last day so telling you that you have to wait 28 days for the payment to be processed... they tell you that they processed the payment back to your paypal and you will have it in 24 hours and i am still waiting... Horrible experience

I recently started my YouTube channel and I purchased a bunch of lounge sets from Boohoo to do a clothing haul. I loved everything I ordered. I tried to use their mobile app but it was very hard to navigate so I had to use the website. Once I got on the website though I found a lot of outfits that I loved. They offer petite and plus size options too so that's great that they are inclusive. I noticed that they are always offering some form of a discount so that makes it really great to order whenever you want.

No number to contact this site. They won't refund your money. They blame everyone else for you not receiving your items. Stay away from this site.

Ordered items and paid for shipping for me to receive my items on time for Christmas i tried contacting the company on this matter several times they guaranteed i would receive my package by December 23rd and its still at the post office and hasnt moved as of now still dont order from this company they lie about delivery my Christmas was ruined i didnt wrap any gifts