Boohoo Questions & Answers

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Here’s what consumers have asked with answers from Boohoo staff and previous consumers.

31 questions answered
16% answered in 1 day
Question:

Should i buy from this website ? or nah ? also the shoe sizes .. are they in us or uk ?

Answer:

No... run. Don't walk...

By John r.
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Question:

Answer:

I wouldn't I had to fight so hard for my refund. It took them about 4 months to acknowledge that they had actually received it

By Maddie t.
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Question:

If my birthday is coming up and i need a nice dress is boohoo.com a site that i would want to order from?

Answer:

Yes. I have been a BooHoo shopper for a few years, never had a problem with an order, any returns are refunded quickly and without a fuss. A great place to find that little dress for your party.

By Heidi H.
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Question:

How much time usually takes the standard shipping?

Answer:

One time my Express took over 1 month, my standard was 16 days to nz

By Lorena T.
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Question:

How long does it take to get what you ordered in the usa?

Answer:

$#*!ing long. I waited four weeks for my sweatsuit

By Boohoo S.
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Question:

I'm in the us trying to make a purchase. while checking out it says put your house/apartment number? i'm confused as to what i put their? someone help please!

Answer:

Put your house number. I put the house number and street name

By Jeffany N.
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Question:

How does boohoo build a relationship with the customers?

Answer:

There's really no relationship except in the aspect of goods & services and supply & demand. They provided low cost items and we as consumers buy them... There is no "them" without us... Their in competition with " others" for our hard earned $. Hope this helps

By Candyce F.
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Question:

What can you do if your order as been sent to the wrong address?

Answer:

Whatever you do refuse to repurchase and wait on a refund, it probably will not come for at least six months if at all.

By MARY M.
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Question:

I need to return some clothes from boohoo but i sprained my ankle and was unable to get to the collect+ place and have missed the 14 days return policy by a couple of days! if i were to return them anyway will they just keep the clothes and not pay me back?

Answer:

Iwas a day or so late too and they couldn't have been nicer about it. They actually sent me a replacement before I put the original in the mail back to them. Once I said I wanted a larger size it was just posted to me straight away.

By Anna S.
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Question:

Is their clothing quality good or is it really bad polyester shein-level material? also, does it look like pics on website and is it sturdy material?

Answer:

Its thin material and out of shape. I purchased 13 items only 4 are actually wearable

By Lorena T.

Can’t see your question? Ask to get answers from the Boohoo staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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