From customer service, to shipping and returns, terrible company to deal with! Do not shop here. Representatives are not helpful and lack empathy. I received an order with the wrong sizes and they wanted me to send it back and pay for the shipping! Most recently, I ordered clothes for Easter, paid for express shipping, did not receive my order in time and they refused to reimburse me my express shipping costs. Save your time and money and find a reputable company to order clothes from online!

Attention! Cyprus shoppers! Do not shop from this site unless you are willing to pay extra tax! On their site they mention that they pay for ALL TAXES and they promised me that they will refund any taxes BUT THEY NEVER DID! They lied and then act like they dont know anything about it. HORRIBLE. Do not believe their lies.

I bought some clothes 3 months ago and i still haven't received them. Horrible costumer service, do not recommend buying from them!

I ordered jeans, and they sent out the wrong size. I informed them about it and they said that I can return it. But the most annoying thing was, since I am returning from Norway, the shipping costs more than the cost of the jeans! My point is, it was their fault that they sent out the wrong size. In the end, they said that they can't do anything about it, since that is the only option their system has! For that, I will never order from them again. They should not offer online shopping if they will not allow free returns for their defective product.

I understand that they clothes some are cheap but they quality are trash, sizes are really big and the material of the clothes are really really cheap like you can see true the clothes. I wasted my money, forever shein smh.

I Ordered some clothes in 28th of December. Waited for over 1 month to receive anything and then I contacted them through email. They said the parcel had been lost and most of the items are now out of stock. I told them to send the available items and refund the rest.The refund process was pretty fast which is a
Positive. I waited another 4 weeks hoping I would at least receive my clothes but I lost all hope. When I asked them what the heck is going on, they said once again that "the parcel has been lost on the way to the courier". I waited 2 damn months for NOTHING. Worse experience in my life. Only good thing is that i received the refund within an hour.Other than that, a huge disappointment.

I have a love and hate relationship with Boohoo. I love buying their dresses and I have never been disappointed with the quality and price. (Average maxi dress price is 20-25 dollars). The issue with me is that you pay $10 for shipping and it takes about a month. It's also really hard to track the shipment and often times it comes randomly. I have no problem with the wait but one time it got delayed and my package was delayed for 3 months. Otherwise I love the site and the prices are good. I have purchased about 15 dresses from them and I will continue to do so despite the wait times.

Worst customer service and delivery service ever! I do not recommend at all! They have lost my parcel and have no idea how to resolve the issue, they just push it back... and I pay next day delivery for a year! It doesn't work at all! They told me i have to wait 2 weeks to see what they can do... pathetic...

Like the title says, Boohoo sells trash with terrible customer service. My package has been lost for over 2 weeks and Boohoo is doing nothing to resolve the situation. UPS has informed me they are receiving numerous package from Boohoo that arrive completely empty. Screw Boohoo and their awful customer service. You get what you pay for, and in this case, it's crap. Right now I want my money back

Beware when ordering from this site as the price of each item increased at check out without warning or explanation.

An Absolutely "boohoo" for the money and the hope I lost waiting to fit some pieces to my clothes collection from boohoo.com. Because I order from Greece, I tried to study the sizes chart very well and I measured my body separately for each item I ordered. The clothes though, have unacceptable fit, it is like I ordered for a body of 10 kg less. The quality is the poorest, the clothes are seethrough, and they stick at your skin, very unhealthty. Unfortunately, the return expenses cost 69€, so no worth it at all, to return them for a 30 euros refund. The wide fit shoes I'd what lead me to this site at first, but they are fake. No special design for wide toebox, just one size higher and that's it. I am talking about the black pointy pumps, a khahi ribbed dress with fluffy sleeves, and two openings at the side, one ribbed long sleeve (they're both like small, while I ordered medium), and a mint ribbed short sleeve t- shirt, which first time in my life has narrower shoulders than mine. I am a curvy petite, so I chose this category. They know nothing about clothes and I feel very disrespectful. Plus it takes them more than a week to send you the parcel. This is due to Brexit, I can understand than, but you can write explicitly boohoo " Are you sure you want to proceed? You may lay customs at the delivery and a fortune to return them in case you are not happy that we scammed you". The clothes I gave them already to kids, so I don't have pictures only from the shoes

Ya so dont ever order from Boohoo. You pay $10 or more for shipping plus international fees and If nothing fits you send it all back for $4 plus more international fees and you end up with nothing. So ya I paid a little over $20 for nothing. The wesite says choose your regular US size so I did and everything was like 4 sizes too big. Their measurments guide is way off and Customer service will NOT refund Shipping Even if it IS their Fault!

I will never order from here again. My order was supposed to be here on 2/19. Today is the last day in February and my order is no where to be found. I've contacted them and they refuse to refund my money. They just keep telling me to be patient. I want my money back.

I ordered 7 items from Boohoo and they sent all wrong sizes. Size 24 and 26 and I ordered a 18. I should have known because ot took 4 months to get them. This order is a mess and I will never purchse from them again. I guess they sent me whatever was left in the stockroom.

Paid $70.00 for pencil Skirt, which has zipper sewn in SKEW resulting in fabric puckering around area. They apparently can't see the fault from numerous photos sent and refuse to regard it as defective item... Spare specs anyone... I will not recommend or ever use them again.

I'm just came here to share my disappointment with this company, I bought one grey tracksuit with a hooded, on boohoo app, it supposed to be for valentine's day, anyway my item came totally different, it delivered for me a green tacksuits with no hoode. Completed different item that I order.
That's ok, I contact the costumer service told them what happened, I gave my tracking number, took the picture to prove, they saw it was wrong, they said I had to return it by post, and the return was totally free, next day I went to the post office I had to pay 9 euros to return it, ah I just had to go on an post because the fastway u are unable to contact them,
I contacted again the costumer service and they said they would refund it for me, fine, so finally I asked then when my right item would be delivered, because I still wanted the right grey tracksuit and they said it is out off stock.
I'm so angry about it, it supposed to be a valentine's present and now it a night mirror, and they will refund me I dont know when. ‍
Right now I dont have no money and no present. ‍‍
I'm absolutely disgraceful

Missing parcel from a while ago and still haven't contacted me back.
Then order a jumper and hoodie using their size guide and wow.:: horrendous sizing, the jumper was 2 sizes to big and the hoodie, I ordered an XL and it is a tad bigger than my partners who wears a SMALL... terrible sizing and the quality isn't good either

AVOID! DO NOT BUY! Awful Company who will try and scam you for your money and reported to Trading Standards!
Cheap clothing and faulty!
After you return the items they never automatically refund your money!
Always have to chase and they ask you to wait 28 days... once 28 days have past, they still delaying on refunding you! Always have to raise a PayPal claim to resolve!
Bad customer service and always such a nightmare to get your money back!
Still waiting a refund 28 days later and have raise with PayPal to step in and resolve.
They will advise you they cannot process your refund because you have a paypal claim open and if you closed your claim then they will process the refund! DON'T CLOSE YOUR PAYPAL CLAIM! As they will continue to lie and delay your refund!
39 days later... I have finally received a refund, minus the delivery charge for the faulty item, after advising them I will report them to Trading Standards!
Not sure how this company stays in business... shocking!
If anyone else has dealt with such bad customer services and Boo hoo trying to scam you from your money then please report them to Trading Standards, so they can take action on this awful company!

DO NOT BUY FROM HERE. IT IS SCAMMY AND NOT GOOD QUALITY! I placed an order and paid $15 extra to have it expressed shipped to me in order to be here by my birthday. It promised 3-4 days to ship and that was plenty of time when I ordered it. Once I placed the order, the email said it would be here in 2-3 days and would be here on a Wednesday. For over a week there was no tracking information updates and it did not arrive when it said it would. I keep emailing the company and they are very rude and refused to refund me until I got the package. My birthday came and gone and still no package. Might I add that I NEEDED my package for my birthday plans, so my ENTIRE birthday plans were ruined. I have told the company this many times. My package was finally out for delivery and of course got miss delivered. I went looking everywhere for it and called UPS and nothing was done about it. Finally, I got it from one of my neighbors and contacted the company AGAIN for a refund. THEY ARE NOW MAKING ME SHIP IT BACK TO THEM AND PAY FOR IT TO BE SHIPPED BACK TO THEM. As if I didn't already pay $15 to have it shipped to me and be so late, now they want me to spend more money to ship it back.

DO NOT WASTE YOUR MONEY HERE. AWFUL AWFUL AWFUL