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Loan U.

2 Level 2 Contributor
  • 5 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Art & Design, Home & Garden

Member since May 2020

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5 Reviews by Loan


Don't value your custom for over 15 years!
Send out rude/inflammatory emails asking why your return products!
Well if they didn't send out faulty/poor quality items or not to brand standard, then customers would not have to return!
Maybe they should familiarise their selves with the Consumers rights act 2015, of their customers have a right to return!
Rude customer services!
Won't be my first go to point to shop going forward!


AVOID! DO NOT BUY! Awful Company who will try and scam you for your money and reported to Trading Standards!
Cheap clothing and faulty!
After you return the items they never automatically refund your money!
Always have to chase and they ask you to wait 28 days... once 28 days have past, they still delaying on refunding you! Always have to raise a PayPal claim to resolve!
Bad customer service and always such a nightmare to get your money back!
Still waiting a refund 28 days later and have raise with PayPal to step in and resolve.
They will advise you they cannot process your refund because you have a paypal claim open and if you closed your claim then they will process the refund! DON'T CLOSE YOUR PAYPAL CLAIM! As they will continue to lie and delay your refund!
39 days later... I have finally received a refund, minus the delivery charge for the faulty item, after advising them I will report them to Trading Standards!
Not sure how this company stays in business... shocking!
If anyone else has dealt with such bad customer services and Boo hoo trying to scam you from your money then please report them to Trading Standards, so they can take action on this awful company!

Tip for consumers:
Report them to Trading Standards!

Products used:


Just spoke to an incompetent customer service rep in Retail Team.
After spending 20 mins holding to be advised by the online team, he needed to transfer me to the retail team, who would be happy to help!
Spoke to an incompetent lady! Advised her that I had a product issue with some bedding I had purchased in store, and due to being under Tier 4 lockdown I was unable to go into a store to return the item for a full refund. She did not have a clue! Told me I could go into a store and collect the item or I could send a friend to collect my food!? I told her once again due to Tier 4 lockdown restriction we have been told to stay home by the UK Government! Again she just continued to tell me to go to a store and return my faulty product or send a friend! I advised her that she did not understand what I was saying, which she insisted she did, talking over me, again telling me to go back to the store to return the product or send a friend... Or wait till we are out of Tier 4 lockdown! I advised her no one knows when Tier 4 lock down will be lifted and I was not willing to wait for months for a refund. Requested to speak to her Manager and her name and she hung up on me! Absolutely disgusting incompetent service!


Purchased an item on 4th May, 2020 and have not received the item.
They have advised me it is "in transit" on 14th May!
To date I still have not received the item!
Customer service refuse to give me a refund, as it is "in transit"
Have contacted my bank to dispute the payment!
Shame really as clothing looks nice, but a very uncaring customer service!
You would think they would have more of a caring attitude during COVID-19, rather than take people's money, who try a support small business and don't deliver the goods!


Items take over a month to arrive and then are poor quality and faulty! Trying to get a refund and they have offered me 10% off my next item OR a partial refund minus 20%! Company based in China not UK! Now requesting me to return to Germany!

Loan Has Earned 6 Votes

Loan U.'s review of yogasupplies.co.uk earned 2 Very Helpful votes

Loan U.'s review of Marks & Spencer earned a Very Helpful vote

Loan U.'s review of Boohoo earned a Very Helpful vote

Loan U.'s review of Amazon UK earned a Very Helpful vote

Loan U.'s review of Joy Shoetique earned a Very Helpful vote

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