Aline P.

I'm just came here to share my disappointment with this company, I bought one grey tracksuit with a hooded, on boohoo app, it supposed to be for valentine's day, anyway my item came totally different, it delivered for me a green tacksuits with no hoode. Completed different item that I order.
That's ok, I contact the costumer service told them what happened, I gave my tracking number, took the picture to prove, they saw it was wrong, they said I had to return it by post, and the return was totally free, next day I went to the post office I had to pay 9 euros to return it, ah I just had to go on an post because the fastway u are unable to contact them,
I contacted again the costumer service and they said they would refund it for me, fine, so finally I asked then when my right item would be delivered, because I still wanted the right grey tracksuit and they said it is out off stock.
I'm so angry about it, it supposed to be a valentine's present and now it a night mirror, and they will refund me I dont know when. ‍
Right now I dont have no money and no present. ‍‍
I'm absolutely disgraceful