Best Buy

Been to a couple of these stores... they are understaffed. Not too many people on the floor. Their repair on site department has a line around the block... We wanted to buy a computer lap top and there was just not anyone who really knew much. We did wind up buying one and when we got it home it did not have the features the sales person said it did and we did return it. There was no problem at that department. We kept all the packaging and paper work though. Their other departments are not much better either... you are basically on your own there... may as well order one on the internet and save lots of money.

Bought my son a computer for Christmas. Within 90 days of purchase, the IBuyPower machine stops working. We call Best Buy and they tell us to bring the machine in for service. On arriving, they tell my wife they don't service that machine and we would have to buy a $200 extended warranty then they would look at it. I get on the phone with the so-called manager and he says there's nothing they could do to try to help except collect the $200. They do not stand by their service and leave you at the mercy of the manufacturer instead of standing behind their products and making the customer service quality. Avoid using this company, they are a service contract bully. I will go with Amazon or Costco next time.

Great shopping online for all those gifts that are just on sale for a short time on Black Friday! I was on Holiday and not remotely close to a store so I jumped online and ordered my gifts. I found that the site was super easy to use. I got everything on the gift list, the night they went on sale, free shipping and delivered in time for Christmas. Only a few items out of stock but later shipped at sale price when in stock.

Take the crazy Black Friday shopping to a better experience from your couch.

Never, I repeat NEVER try to purchase something from Best Buy online. I am an Elite Plus member which apparently means nothing to this company. I recently purchased a Cooking Range online and made a subsequent call to their customer service line inquiring about earning Rewards member points being linked to this purchase. After being on the phone for hours and transferred around to several different departments, I was advised to cancel the order and place the same order using my Best Buy credit card. When they did this they subsequently informed me that the same product would be $1,000 more expensive. They have refused to honor the price I originally paid and have been nothing less than a nightmare to deal with. This is at best a case of untrained, uninformed employees and bordering in the area of a systemically dishonest retailer that does not value their customers at all.

Called my local Best Buy asked if they had a certain Blu ray player and asked if I could have it put on hold until the next day She said only if I paid for it first. I said fine and gave her my CC info. 45 minutes later 1st email thank you, 5 minutes after the 1st email So Sorry we don't have the item you paid for, inventory glitch blah, blah, blah. Apparently the order takers are glued to their seats and don't have anyone to do a physical check. Oh but wait I could wait 2 weeks and they could probably get me one.

I ordered a casserole dish on Ebay, paid for it and went on my way. The next day I received an email that my order was cancelled. I called Ebay to find out why and was s informed that Best Buy no longer had this item in stock. Ebay checked and Best Buy had relisted the exact same item. So I called Best Buy to find out why and long story short a customer service representative placed an order for me for this item. Unfortunately, again the item was out of stock. Apparently, this isn't something that a customer service representative should know as she told me the order was placed. Waited for two weeks and of course my order never arrived. Too many phone calls, too many hoops to jump through to spend your money here. The Supervised, Journey, was unsympathetic and could have cared less. Can't tell you much time I spent trying to resolve this issue... save yourself the trouble.

I visited today to expressly use a $5, and $10 certificate. Unfortunately I had not recognized that Outlook prevented download of pictures and the bar code for both certificates were not visible (I'll own that). I was able to find the $10. Email with the bar code. The register attendant got annoyed when I could not find the $5 coupon email. It looks to me if you see a $10 certificate is valid, why would the $5 not be, and simply do an over-ride. He told me if I found the email to come back within 2 weeks and it would be credited.

1. It's not worth my time to go back to the store (20 mins away) for a $5 discount. I consider it a lost cause at this point.
2. This young man has no inkling of negotiating with a customer, even when one certificate (larger at that) was found.
3. There is an OfficeMax which is located 2 stores down, which will serve well to purchased ink cartridges.

Today, BestBuy lost a very valuable purchaser over a trivial matter.

I am extremely upset about my customer service from Best Buy's delivery service. No one has even bothered to follow up the first time they failed to do my delivery of my range. Then I found out they falsified records stating the driver was at the property but the note was entered 15 minutes before his arrival? I have spent my day sitting at my rental property because NO ONE confirmed a delivery and supervisors are too busy to call me back. The corporate office is a joke. They gave me an attitude when I asked for the Escalation Department. I will shred my Best Buy credit card and NEVER use them for another delivery again. This is disgusting and no one at this company even cares they wasted my time-an entire day and caused me unnecessary stress. Do NOT use this company -you will not be happy.

I went in on a Sunday with an on-line ad for a flat top stove that was sale priced below what a local scratch and dent store was selling it for. I also had a Best Buy 10% off coupon for new home buyers. The salesman looked at my ad, started writing the sale up and told me the price was $150 more than the printout from the web showed. When I asked why, he told me that sales end on Saturday and since it was the next day, Sunday, the price was $150 more. I thanked him and left. I will go to the scratch and dent store to buy the same stove at $150 less. Really disappointed with Best Buy. It would have been my first purchase from them.

Let me start by saying the total tech people are all from another country cant understand them.
These are the folks on the phone not service $#*!s
Made a appointment to get my new tv installed and today came and no total tech people.
Called best buy after 25 minutes of waiting get connected with a guy out of Pakistan i guess cant hardly understand him.
He found my appointment for today but whoever set it up never sent it in to worst buy (not best buy)
So made another for next week told him i was going to return tv and cancel total rip off not total tech lol
I will cancel my total tech after they install this tv.
Its not worth the money for the headache you get with this $#*!ty company.

For 10 years I tell the Geek Squad that comes to install stuff in my home that they should look around and come up with suggestions of other products that could better integrate all the electronics in the home.
They have no clue. They are not Apple geniuses. They are installers.

Somebody at Best Buy should get to the point I was 10 years ago and see that it makes sense to upgrade the Geek Squad that comes to your home to be useful in the sales area as well.

I bought a GE opal 2 ice maker from Best Buy. Box clearly states "do not return, call for support." My wife spent hours on the phone with GE and Best Buy troubleshooting with no effect. Due to holidays and travel, when it finally came time to return the item because they could not help over the phone, we were just past 30 days from purchase and GE as well as Best Buy refused to take it back. Just know that when you buy a product from Best Buy that does not work, they are not an ethical company that support their products. They have lost my family as a customer forever.