Best Buy

Extremely Dangerous to buy from Best Buy. It can off shoot and they can charge you without delivering the product and claim that they have delivered. My experience with Best buy has been horrible and they just made me suffer to get a refund after they misplaced my order and kept me hanging by committing that they will refund but at the end did not refund my 900.99 USD. I lost this money for free because of their unethical false claims of delivery of the order. They talk softly with customer but they don't shy away from tricking you and loot you when they mismanage shipments. They tied up with FedEx which is another company who have no value towards customers. I would suggest not to buy on this platform. Once trouble catches you they will dump you and they wont care about the customers. Please have some shame on the cheap tricks that you play with your customers!

They will be changing the name to 'WORST BUY' soon. Shameful GREED, to lure customers to purchase things, one does not need. And then to not be able to return it even if it has never even been opened within the 4 days over the return policy, with a real life catastrophe. Even refuse to give store credit, so we can make a purchase later. Insecure about their sales, therefore the must force customers to pick something we dont really need the same day. Pathetic!

Though a very organized outfit, they have something to be desired with prices! Why should it cost me $200 to just have a membership for computer repair. They used to charge $75 for the same exact thing. Guess they need to make money. Also, their return policies stink. I dreaded ever having to return something for they act like as if you kicked their dog or something. I don't need that and I especially don't need to pay higher prices on things either!

I will never shop there again. I had to go back twice because they sold me equipment that did not match what I asked for. The store I went to is in an enormous shopping center, and I had a very hard time finding the store. The voice mail said it was "next to...[another store]". It was no where near that store. I kept trying to get a real person at Best Buy, and was on Hold forever. When real person finally answered, they were not able to give me coherent directions. Best Buy is a crock.

I went into this store for the first time looking to buy a refrigerator and received the most helpful and friendly customer service who was super competent and informative. It took me less than hour for the order to be placed and paid. Best of all it was delivered in 2 days. I commend their customer service and I am highly satisfied with my purchase there.

I have been shopping at best buy for a few years. In the last year I bought 2 Samsung tablets for my grandson and myself as well as a Sony camera. Customer service was very good. They have changed their return policy from 30 days to 2 weeks and that isn't enough time to check something properly. I also bought a LG large screen TV and it had a sale sign with free DVD player. I started paying and they said it had ended and refused to give me the sale price or dvd player. I was very upset and ask for supervisor. They would not give me the sale. Normally I would have left the store buy since I had been there so long and all the trouble I did buy it. I didn't go back got a couple of years.

I spend a lot of time on the road and this makes shopping for hardware a pain. I've been let down by the promised delivery times on the Best Buy website several times. The selection is great, and the prices are OK (I don't mind paying more for the convenience of "everything under one roof"), but I'm only willing to use Best Buy for the collect at store option now.

Even then, I've had a few issues with my order "going missing", but usually the staff are helpful enough with this.

I had bought the refrigerator at Best Buy. However, the first bad service after the delivery the guy who is instruct the freight he was try to rushing to finish and without check to make sure everything is alright before he leaves. After they left I find out my refrigerator was leaking. The water were everywhere. I try to call them back they send the other term come in next day but this time these two guys made my sink water stop working then I have to call them again and they are try to refuse it. This is driving me nuts. I used bought stuff in Home Depot or Sear never have a problem like this before. I will never return back to shop at Best Buy anymore.

I went to Best Buy with the intention of walking out with a new computer. All the employees were engaged in discussions among themselves. I hate to beg people to take my money so I walked out thinking the employee at the door would ask " did you find everything today?" Two employees at the door... taking to each other. What has happened to customer service. Last year I signed a contract with the Geek Squad to fix my laptop. After almost a year of trying, with each service making the computer worst, I asked for a refund so I could take it elsewhere to get it fixed. They relented and finally gave me almost all the price back. It is sad that they are the only major computer store nearby.

Follow up on my disappointing experience with BB last year. I bought a new Android device and S-pen from this store, but was shipped a refurbished unit and no pen. After a few weeks and many letters Jon, the manager, responded and sent me a S-pen. He explained that the price I was quoted on the Android device was wrong. I accepted that and are grateful he made good on the pen.