Best Buy

I bought two sonos sound systems and paid to have the Geek Squad come out and install them. They gave me a 4 hour window and never showed up. No phone call, no email, nothing. I later got an email suggesting that I reschedule on line. I rescheduled for the following Saturday between 8 AM and Noon. The following Saturday they were a no show again! 8 hours of my life wasted. I called and talked to a supervisor. They apologized and promised they would be out the following Saturday and would make me the first stop at 8 AM so I don't have to wait another 4 hours. Its now 9:15 AM and I haven't seen them. I will never use Best Buy or Geek Squad again. The worst service experience ever!

I've been a Best Buy customer for over 20 years and have bought a lot of products from them, and appreciate an alternative to Amazon. The customer service has always been good... until now. I bought a rice cooker and had to wait for it to be delivered to my local store for pickup. I got it and the first time I tried to use it, the electronic timer didn't work, which is the whole point of a rice cooker. I brought it back for an exchange, but Best Buy Tysons Corner refused to and were completely unhelpful. They basically said it was my problem to resolve. Guess I will buy from Amazon in the future and not from Best Buy.

I used to work in the US and bought from Best Buy. Their return policy was and still is very general as long as the product you return is in it's original package. They have since opened up in Canada. The store is close to where I live and I shop there often. Because their sales team is not on commission, their sale representatives are not as pushy nor picky and show real interest in helping you. The only problem here in Vancouver is that they don't have much competition.

I bought a stove from Best Buy. Progressively over the year the stove became less operative. After weeks of discussion with Best Buy they referred me to their third party administrator- Sedgwick. Sedgwick is a maze to connect with and nothing gets resolved. It's been months and I'm still navigating a dysfunctional system to work with what has been determined to be a defective product. Do not buy appliances through Best Buy. It's a bad experience if something goes wrong.

After claims and disputes made with Best Buy, I still have yet to receive my refund on a purchase made 12/8/2021 that was damaged in the mail and UPS filed the claim on 12/21/2021. They then told me on the phone today that $129.39 was refunded to my account which I have no documentation of on my account and my purchase was made for $181.64. I filed another claim today so hopefully, I will be refunded. Their reply so far has been "The documentation shows you did not cancel the service or return the merchandise according to the merchant's terms". If I never received it how can I return it? I also called them on 12/21/2021 to let them know UPS said it was damaged and what did I need to do. They said "once the claim is submitted by UPS, you will receive a refund". 3.5 months later I am still fighting to get a refund. I'd give them 0 stars if it were an option.

The delivery team called 30 min before delivery, called again that they were in the building, and disappeared. It took over an hour on the phone with customer support to learn that they left due to a parking issue. The resolution the customer support team is suggesting is "Nothing can be done today. Will call you tomorrow."

The most disgusting customer support I have seen. The *******289 support number, is horrible. I have been dealing with an issue since Nov 11,2022, which a local supervisor was supposed to handle, and he said to call this number because it was corporate. IT IS NOT! It goes into a black hole overseas. Still my issue has not been solved and this particular local supervisor poorly handled it. I want Best Buy to contact me directly so I can put a formal complaint. Which in turn, if you all notice, you cant get in touch directly with them. It tells you something. ZERO STARS.

Only some people can create accounts. You have to create account to buy. When I try to create an account it won't let me. So I go onto their message boards and post a question, and someone named Melissa sent me a very rude racist message and basically said my kind was not welcome there. Thank God for Amazon.

Best Buy almost always has great product and excellent service.

The only reason to place it below a 5 is that there are times when it is difficult to acquire said service. It isn't always easy to find help in the store. And while there are occasionally those employees who would rather chat than help you, I refuse to hold that against the company as a whole.

Great company, excellent service, excellent product. They could afford to higher one or two more folks during heavy traffic times. :)