Best Buy

Specialists don't know their products. In one visit I had the TV representative tell me that Samsung 75" TV was made by Vizio because Samsung USA was going bankrupt. Offered to sell me a different brand to avoid warranty issues in the first 30 days.

In the computer department the young lady had a very difficult time answering my question about the difference between two printers other than one was an HP. We were able to find the information on their website though!

Do your research.

Based on my experience, as well as the vibes of numerous blogs and complaints listed on the internet, Best Buy has terrible customer service and very poor business practices. Where they got this stuff if beyond me!

I like Best Buy because they always have knowledgeable sales staff. I have not purchased in some time, but I have bought TV'S Mac computer, loads of electronics and software. If anything was bad or defective, I knew I was safe in taking it back. I feel you pay a few bucks more at Best Buy, but I also know no one is going to give me bad advice and say we can't take that back it is your fault. It's tough to find stores that are service oriented and want to take care of you. A company like that spends a lot of money in training employees and I appreciate the knowledge.

The variety of products seem fine. The staff is either right there constantly bugging me or nowhere to be found when I do need assistance. When they are assisting they are always in a big hurry and seem to have their minds elsewhere. This has happened to me three out of four times. Otherwise it's a nice store.

I ordered a mini-fridge appliance online and paid an expedited delivery charge. It turns out that Best Buy delivery carrier OnTrac doesn't even deliver any appliance to my door and with required signature, unless the item is above $500. Customer service is a joke after I had spent hours on the phone with no luck of trying to simply update my phone number and to request a door-to-door delivery as opposed to let them dropping it off like a package in the lobby or mailroom. Also, I was told by customer service reps that once the order is placed online, there's no way to cancel the order unless it's within 30-mins of purchase. I never had these issues with other online merchants like Home Depot or Target once I paid a delivery fee, the appliance will be delivered to my door in-person with my required signature. I don't think I'll ever purchase any appliance online from Best Buy in the future.

As you can see from the pictures the item it's super heavy! It requires 2 people to deliver as has glass and it's fragile!
The delivery guy left at my mailbox, I live in the 3 floor and I also live alone! How tha heck you expect me to take this alone to the third floor? Now I'm stuck waiting for someone to help me because I requested this to be delivered at my door and not at my mailbox room! Bad experience! I suggest you don't put deliverer option if you can't deliver at customers residence! Really upset here!

Whenever I walk into one of their stores, I feel like a kid in a candy shop. The selection of electronics is simply impressive. Whether I'm looking for a new laptop, TV, or even some new headphones, I can always find them at Best Buy. Shopping there always feels like a warm and comforting experience.

Yes the deals are basically the only reason to go to Best Buy these days. Sometimes in the back they offer super discounts on returned products. Besides that, everything else is slightly overpriced. Best Buy is struggling, we all know this and the company I grew up with is likely heading to extinction in the future unless they innovate.

The most entertaining thing about Best Buy is that Geek Squad. You go there and tell them the problem and they make you feel dumb. It's really only good for people who really don't have a clue about computers at all.

Not a question. This place ha NO customer service. I have been trying to get a dryer delivered for 4 days. The first time they went to a different town and stood outside an apartment building for 20 minutes and didn't realize there was no apartment number on the building. Customer service then states they will call back, that was a joke. Took 2 days off work to get this dryer and its 4 hours late on the second day and they said it will be here in an hour. So a dryer that costs $399 plus delivery charges costs me $800. So I have a case number now. Called for a supervisor and was refused that, supervisor is suppose to call me back. Heard that one before, especially with Best Buy.

We bought a computer with a service plan. We've brought it in 3 times. This last time, we were told that backup/restore was a part of our service plan. The backup was done before it was sent out but the restore wasn't done. When I asked about it at pickup I was told that they can put it on a jump drive since we had already signed for the computer. They charged me $6 for the jump drive and said it would be 10-15 minutes. TWO HOURS later, after several questions about if there's a better way, I was asked by the store manager "Do you want your data or not?" He said they can't control transfer speeds and there was nothing he could do. Terrible service. I would rather buy devices online and take them to an independent repair shop next time. It works out to be about the same price and the service is much better

I have had to contact GeekSquad 4 times in the last 3 weeks. I get the same Agent notes every time. This is getting really old very fast! They must have there spill of (s**t)
That is already typed up for them to use. It is always I tuned up your computer and cleared Temp Files and bla bla bla bla! I think GeekSquad really sucks. I am going to get rid of Kaspersky and GeekSquad when my time is up. Does anyone have any suggestions on a good protection plan?

Beware that if you order through BESTBUY.com, the products may be sold by third parties. It is a HUGE hassle to return or exchange anything you order online. I made one order (total of 8 items) and realized some were not what I expected. I need to return 4 items, but have to contact 4 different sellers to take care of it. What a waste of time?! I also have to pay to ship them back too! I'm furious that the store will not take back items sold on THEIR website.