Best Buy

I have spent the past 3 1/2 hours with comcast-level customer support trying to find out why the oven that I ordered to be delivered & installed today isn't here & was rescheduled for 3 days from now without my consent (with a 12-hour delivery window). No one at best buy, not online support, not phone support, not supervisors, not 'field managers' has any clue how to help. A truly hellish morning this has been. Never again.

I literally hate Best Buy now.

Ordered and paid for washing machine. Waited one month for delivery date. After waiting all day, 12 hour time line, machine never came. Went to door, found, sorry we missed you note on the door. They never knocked on door and avoided cameras with alerts. They purposely did this. Called to complain and met with hostility. They offered to set up new date, three weeks from now. Going tomorrow to get my refund. Will never do business with them again

Overall, Best Buy is a complete joke. I've complained to the Better Business Bureau about this company. They are complete rip off. I can't wait until Amazon buys them out and they shut down. They literally stole a package and refused to give me my money back. I found the police report, and they never refunded me for the amount. Then for complaining, they placed me on a no online order or store delivery order List as if I would purchase from them again.

We moved to the Prescott, AZ locale and went to Best Buy for the first time needing assistance with a new cell phone SIM card. How friendly and helpful Josh was, and took the time, even though busy, to address all my questions.
We then returned to ask the Geek Squad team about a concern we had with one or our computers, and was very pleased with this great team! They are so darn nice and patient with me, who is not very computer literate.
We came back and spoke with an employee about a printer that would suit our needs and were very well informed with their choices. We did purchase one that day and it has been great almost 6 months later.
This has been our first choice to patronize since our move here almost 2 years ago.
We could not be happier with each and every visit concerning this particular store. I highly recommend others in our area to check out this store due to awesome customer service!

Overall I love Best Buy and the only reason I gave it 4 out of 5 is their sales guys always bug me in the store. I know they are not on commission or anything but whenever I ask once simple question it's like they never shut up. So I started doing everything online, that way I avoid that problem.

Anyways, I did order a cable for my computer several weeks ago and it was defective. I called Customer Service and they were really great, I got a new cable without issue. Best Buy really is a great place to find what you are looking for, maybe I just have rotten luck with the sales ppl...?

We were looking for a computer with a built in web browser, and on their site, we found a 48" Sony with a built in browser for $379, so we ordered it. When it arrived, the "web browser" was a set of select web sites with (mostly) pay per view movies. After a day of frustration, we called "best buy" to return it, and they informed us that they knew it didn't have a browser, and to bring it back, and they would find one "comparable". What my wife came home with was a 50", that she had paid $80 more. I had assumed we would be traded even for their obvious misrepresentation of the product. But with no shame they talked her into throwing good money after bad. Stat away from this den of thieves. They would steal the gold from your teeth, if they could.

Ordered an item on sale, my card was debited within 1 minute. Then call and say not available, go to help site takes 30 minutes to reach a person who just tells me go to online chat. They locate the same item only at full price with free shipping. Told would arrive 26-Oct, today is 04-Nov and still no item and chat site will only sell me something not help me with my problem. Just cancelled with my bank. Never again!

I had a very difficult area to mount my 72 inch big screen. I called the guys at Best Buy and they came out within a week and did it for me for $150. I really can't say that I have ever been happier. Thank you guys so much.

We are going though a medical and financial hardship and I was paying our bill I thought on time per the online statement but they said the due date was not correct and charged us over $100 in late fees. Do yourself a favor and buy from someone else!

I have been buying things from best buy for a long time now. Overall, it has been a good experience. There are times, when I don't get the right things, or there is a better price available elsewhere. But 7 out of 10 times, they manage to surprise me.

I spoke to both Best Buy and FedEx at least 2 times about delivery of my $2,000. Computer. Was assure that the deliver of my computer required a signature by both. Best Buys phone system is designed to push you off and not let you speak to a live person. Then they can't answer any questions, then they can't transfer to the right people who can. Extremely rude customer service and they have no resources to resolve ANYTHING. I waited at home for delivery of a computer that never came - even though the FedEx tracking said it was out for delivery to me. Then the status was changed to delayed on the next day... As of 1 hr before delivery, it still said "delayed". They left it at my front door without signature or any safety consideration at all. I will be returning this computer unopened and never buy again online from Best Buy or if I can help it delivery through FedEx.