I spoke to both Best Buy and FedEx at least 2 times about delivery of my $2,000. Computer. Was assure that the deliver of my computer required a signature by both. Best Buys phone system is designed to push you off and not let you speak to a live person. Then they can't answer any questions, then they can't transfer to the right people who can. Extremely rude customer service and they have no resources to resolve ANYTHING. I waited at home for delivery of a computer that never came - even though the FedEx tracking said it was out for delivery to me. Then the status was changed to delayed on the next day... As of 1 hr before delivery, it still said "delayed". They left it at my front door without signature or any safety consideration at all. I will be returning this computer unopened and never buy again online from Best Buy or if I can help it delivery through FedEx.