Thumbnail of user marcob37

Marco B.

3
Level 3 Contributor
Poter ranch, CA 91326

Contributor Level

Total Points
1,293

13 Reviews by Marco

  • Logistics.amazon

3/9/24

I was supposed to get a mattress delivered yesterday from 5-8 PM. Nothing! Then this morning another dayler of 24 hours, which makes it two days late. Then I got this e-mail about the cancellation and refund! Unbelievable! Reason for refund: Customer return; no, you didn't give this as a reason when it's clear that your logistics department is lazy and mismanaged. When I questioned why nobody would call us that the item was delayed (you were just too lazy due to another delivery or don't care), you verbatim told us we cannot call customers after a certain hour, but you can deliver it very late. Makes as much sense as this whole debacle. And, for you, on top of everything, to hang up the phone only shows how unprofessional you are. No worries; this is on every site, including Amazon. You were argumentative and not someone who should ever have contact with customers. Because picking up the phone and saying it's too late for today would have been the right thing to do, but nothing but excuses, then you call this morning only to tell us it's delayed another day, again the last stop, which is 20 minutes from St. Clarita. Then you are supposed to when people get infuriated with some scripted response. No, the whole thing was a disaster, and while Amazon generally does a good job, if logistics is involved, then good luck. Their rating on the web is 1.7 stars; I would have given them ZERO if it was possible. I also opened a case with BBB. I dare whoever reads this at Amazon to pull all the recordings and tell me how this was handled is normal or even worth being employed. You are just dragging the company down as a whole.

  • Seating Mind

4/11/23
Verified purchase

I ordered 2 Herman Miller Chars NEW…
I ordered 2 Herman Miller Chars NEW over a week ago. So far, the order hasn't even been processed. I have to go back and forth from CA to AZ. I sent them an e-mail that if they can't deliver it to Porter Ranch by the end of this week, I won't be here; thus, please send it to Sedona. I got some stupid form letter stating it takes them 14 -20 business days to do anything. I told them to cancel the order if they cannot fulfill it, either in a timeframe for CA or AZ. To cancel it. No answer the meantime, I have already paid. This is the form answer that I'm sure everyone gets.

Dear customer

We are still processing your order.

Please note: The current free shipping processing and delivery lead time on chair orders is

14-20 business days to ship from order date.

We need time to process each order as we ship chairs nearly fully assembled with all customizations and upgraded features installed.

Please reach out to their e-mail if your order has not arrived after 20 business days.

Please let us know if we could assist you with anything else.

Thank you
Lenna
Customers support
Seatingmind.com

Products used:
none, hasn't even shipped yet!

Service
Value
Shipping
  • Freshly

10/5/17

I ordered a two week supply right from the start, and today they arrived in a nice refrigerated box. I tried the Chicken Pilaf. There was barely a spoon full of rice under the chicken. The chicken breast was OK, but the veggies side-dish - carrots and green beans - no taste or seasoning whatsoever. Left me unsatisfied and frankly, I'm not even looking forward to tasting all the choices I ordered. I will eat and review them, so far not impressed at all. If every dish is like this, I will cancel this subscription in the next few days.

So today we ate the Chicken Parmigiana and the Penne with Meatballs. The Penne with Meatballs were acceptable but not more than three stars and very little for an adult meal. The Chicken Parmigiana was Chicken; it had nothing to do with Chicken Parmigiana which should consist of a breaded chicken breast topped with tomato sauce and mozzarella, parmesan or provolone cheese. It was a chicken breast with some gooey tasteless cheese and tomato sauce. Not horrible but nothing I would ever order again. The steamed with no flavor whatsoever broccoli was inedible. To my surprise and Freshly credit, as soon as my review (the top part) was posted I was contacted by a Customer Service Rep (name unknown), which wanted more feedback and gave them exactly what I wrote in the review. All in all, it's very disappointing, and I'm not sure what other people were ordering and gave them 4-5 Stars, maybe they compare it to frozen dinners from the grocery store.

Thumbnail of user customers34
Customer S. – Freshly Rep

Thank you for taking the time to review Freshly, Marco! I'm sorry to hear about your experience thus far! I've reached out to you via private message as well, and I look forward to hearing more feedback about the meals.

  • Apple

8/15/16

Apple Genius = High school dropout.

  • Amazon

8/15/16

Fast shipping and good prices, if there is a problem they actually try to help. Negative - their call centers are in mostly in the Philippines so it's hit or miss, but you can ask them to transfer you to the US.

  • Jamgua

8/15/16

Get it from http://dtime.store/ or http :// http://www.jamgua.com/ it's the same guy but operates out of Singapore. The dtime store has cheaper prices because he can have it shipped directly from China, vs having it shipped to Singapore and then to you. In any case what I have received is perfect service, the guys name is Adrian and he'll bend over backwards to make you happy.

  • Groupon

8/15/16

Mostly they sell crap - you can get lucky when buying things from them. Considering they are already very, very cheap and take 50% of from the merchant it's more of a switch and bait operation with exceptions. Call centers again outsourced and you get lucky if you understand what they are saying.

  • Overstock.com

8/15/16

I have never gotten anything from them that was not complete garbage. Sheets 1000 count last for 3 months and then you can throw them away.

QVC
  • QVC

8/15/16

I realize it a multi biliion $ business but mostly crap they sell.

  • Best Buy

8/15/16

Sometimes you can get lucky, the stores are nice. The people or geek-squad are complete morons probably an 80 IQ if not lower. I have been in IT for over 25 years and the things I heard there you can't even make up.

  • Walmart

8/15/16

Do not frequent this business out of principal. $#*!ty products, Management Sam Walton is a redneck bigot that discriminates against women, gays, blacks and any nonconforming group. Boycott Walmart and Sam's Club.

  • Chanel Brand Bags

7/26/16

I'm with Julio. Got 2 watches, both non-functioning and one had a loose crown and locking clasp.
Stay away from them I just threw $500 in garbage.

  • Hellorolex

7/22/16

Do not buy anything from them. I just received what appeared to b a gorgeous replica of a Panerai Submersible Flyback. It simply does not work! It is supposed to be Automatic but nothing moves. I have watched several YouTube Videos about how to manually wind it but still nothing. Sending it back is not an option since it's completely cost prohibitive. I just send a small package to my sister in Switzerland via the USPS (20 ounces) and it cost over $50.-

Marco Has Earned 13 Votes

Marco B.'s review of QVC earned 2 Very Helpful votes

Marco B.'s review of Freshly earned a Very Helpful vote

Marco B.'s review of Hellorolex earned 10 Very Helpful votes

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