Jeff B.

Never, I repeat NEVER try to purchase something from Best Buy online. I am an Elite Plus member which apparently means nothing to this company. I recently purchased a Cooking Range online and made a subsequent call to their customer service line inquiring about earning Rewards member points being linked to this purchase. After being on the phone for hours and transferred around to several different departments, I was advised to cancel the order and place the same order using my Best Buy credit card. When they did this they subsequently informed me that the same product would be $1,000 more expensive. They have refused to honor the price I originally paid and have been nothing less than a nightmare to deal with. This is at best a case of untrained, uninformed employees and bordering in the area of a systemically dishonest retailer that does not value their customers at all.