ASOS

ASOS was my favourite place to buy all my clothes from and I've spent thousands on it over the years. However, more recently, their returns and customer service has been shocking! I haven't returned a parcel in the last year without there being a problem. They are always trying to say you haven't sent everything back that you have and when you get in touch, they make you out as if you're a liar! I've ended up just paying the full lot on several occasions because I can't be bothered with the hassle and the long waits on the live chats. I've now deleted the app completely as I just don't trust or respect them as a company anymore! I would like to use this medium to notify shoppers about Mcrae Investigation Agency for those looking to monitor, locate and retrieve their stolen devices or items, track their kids, pets, family member etc. check in with them through mcraespy at outlook,com. Its really worth it. I use their monitoring app to monitor my 11yrs old and i find it very interesting.

Placed both second and third order at the same time, except chose different shipping options for both orders (standard vs expedite). Expedite order arrived ahead of schedule with great tracking info (stellar experience). The standard shipping order still has not arrived and has completely useless tracking info. The only info I've been given for the standard package is "left ASOS", which has been at that status for almost a full month. At this point I don't know if standard package will ever arrive. ASOS is great when you pay the extra shipping cost but is a nightmare when you opt for standard. Ordered from Canada btw.

My first 2 orders from ASOS were on point. However, my 3rd and 4th and 5th orders were $#*!! They looked like pieces of $#*! sewn together and thrown in a plastic bag. BUT! My last order 3 weeks ago was absolutely perfect. I just ordered another dress and hope and pray it's as beautiful as my last order or else I will never from ASOS again. It's miss and hit with ASOS, so be careful!

I think the quality of the products bought from asos is not that great and not very bad so its just ok.

After reading reviews on asos I think I'll skip the cute black lace up boots. It seems the better business bureau has ALOT of complaints about this company were customers are not
Receiving thier items ordered and also not getting thier refunds. They also have a no contact number only a online assistant through text. This company needs to work on that.

I love the merchandise. But they have the WORST customer service. I've had to attempt to contact their customer service multiple times, and each time it's a horrible experience

So my dress came, it was late but taking into consideration what's going on due to COVID not overly delayed. My disappointment started when the dress was missing 2 buttons. No big deal, I contacted them to send replacements. Their reply was the big disappointment: please mail back the dress for a refund and order another! Are they crazy? They expect me to pay to mail the dress back and order and wait for a new one? Could they not simply mail me 2 buttons? I'd have to be desperate before ordering from them again.

The clothing line is too basic I thought that maybe with the different seasons it will be a little bit of more innovation but no, they keep bringing the same pieces and same designs all over again

I almost placed a large order until i decided to check out the reviews. Can't thank you guys enough.

I several times ordered different items from asos. I was satisfied with some of my items, sometimes dissatisfied. For me, the main problem is with your shoes. Try to fix it.Until now I bought 4 shoes and 3 of them are not my size. Despite all of them are size 4. Anyway you have very stylish and in good quality clothing.

I bought 5 items from South Africa and had to pay R1000 for custom duties, it's way too expensive. The quality of the clothes I'm happy with, but duty charges stopped me from buying again

Seems like the quality went down... I am talking about their own brand, seems like a couple years ago it was much higher

I ordered a sweatshirt from them and it came faster than expected. The quality was nice, if a bit flaky on the lining material. Can't really complain about that, though, because it was fine after a wash. Currently waiting on a coat from them, we'll see how that goes

I have been buying from ASOS for many years. I'm based overseas and I appreciate that they offer free international returns, which is one of the main reasons I continue to buy from them. However, it wasn't until recently when I returned and refunded my entire order that I realized they have a currency conversion issue.

For instance, the total purchase order value in my country's currency shown on the ASOS website was $212, but $218 was deducted from my credit card instead. Interestingly, this price difference doesn't occur when you use PayPal instead of a credit card for payment. This got me puzzled because I tried to track back some of my past orders that used a different payment method, and PayPal did deduct the exact amount reflected on the ASOS website. When I questioned ASOS about this issue, they couldn't explain why it happens and just told me that they can't change their system conversion rate.

Furthermore, when I received my refund, the amount was only $206! In the end, I paid $12 for the conversion difference and received nothing. It dawned on me that this has been happening with some of my returns for a while, but I only became aware of it now. Their website currency pricing and the card deduction don't match up at all. Therefore, I suggest using PayPal when paying for your orders to avoid any currency conversion issues.

Asos has great products and options and the app is easy to use. Shipping costs are too high compared to other clothes sites and need to be reduced. I would shop on it more if the shipping was more reasonable.

I ordered two items from your online store. I ordered The March Animal Print Ankle Strap Sandals and the Truffle Collection Stud Buckle Strap Kitten Heel Boot. I was very excited to receive these products before returning back to college. I have purchased items from ASOS before, and had very high expectations for the products I ordered. Primarily, when I received the sandals, I noticed they were clunky and untrue to my size. I knew I was going to have to return them. However, most importantly, instead of receiving the boots, I received a black t-shirt. I was ultimately shocked that I could receive such a different item, and was extremely disappointed when I did not receive the product I originally paid for.

With ASOSs current return policy, items could only be returned for refund, not for exchange. A required return form was to be sent back to the company, as well. It was very frustrating to have to return the product I did not order. It was very inconvenient to fill out a form and send the product back, knowing that I would have to place a new order if I still wanted the boots. I was so frustrated with the whole process; I did not reorder the boots. I did not want to risk leaving for school, and having to return them if they did not fit. Although, I believe this mistake was made on behalf of the companys order fulfillment team, I could not hide my disappointment with the overall ASOS brand and customer service strategy.

In the future, I would expect ASOS to adopt a more user-friendly exchange system. I also found it extremely disheartening that ASOS does not have a customer service number, so I could personally speak to a representative about my concerns.

I just ordered 5 clothings from asos. 4 of them are asos brand and one of them is Adidas. The total was 132 cad. I read through the reviews and I came across a lot of negative reviews. I'm not sure if it's true. I got 2 questions though, do I have to pay duty fees and taxes? And is the quality good? Someone please help me.

I gave 3 out of 5 stars. As for a first time buyer, I wasn't entirely impressed. Like I mentioned in the title, the package was delayed for whatever reason, the upside is that it was only delayed for a day and then after that the delivery was really fast. The design of my jacket is really good, but It was scuffed and obviously a really cheap faux leather material. The jacket was $70 so, I kind of expected more. After receiving the jacket I realized the security tag was left on. Which may not seem like a big deal, and hopefully I can go to a store to explain my situation and they would remove it for me ( I live in the US, and we don't have an ASOS here). So that is just a little annoying. I probably won't purchase from this site again, I would expect a little more convenience than this.

I do not like the fact that they are now using Royal Mail to deliver orders.
I have shopped with ASOS for over 7 years a few hiccups along the way, but customer services have always sorted out any problems that arose quickly and my goods were always delivered by My Hermes, now Royal Mail has been awarded to deliver for them. When I placed my recent order I was unaware of this fact! My ASOS parcel was due for delivery today... oh it came but I was unable to answer the doorbell in 16 seconds... so off it went again. I am not prepared to travel on a 16 mile round trip to my local sorting office and Royal Mail advise me that they are unable to redeliver the next day so I have to wait 3 days for goods that I have paid for. And I am not prepared to do this waiting around business. So the goods can go back to ASOS and I will not place anymore orders through them until they go back to using a local courier.

The items I ordered arrived as promised (4 day shipping) which was impressive considering this was holiday week and I live in Seattle, WA. A little disappointed with the sizing of the item I ordered. I'm 5 1", athletic/ curvy build. I was excited that the petite shop had such variety to offer. I ordered a high neck, velvet bodycon dress, it looked as promised, but when I tried it on it was a good 5 inches too long! And it didn't do my curves any favors, either. Surprising, since I ordered the smallest size available: 2. Kind of just straight up and down. Not sure if I'll keep out to have it altered length- wise, as I really do need it for an event. Wanted to avoid all that bother by ordering petite to begin with! Shoes could have been packed better, too, box wasn't dented but shoes (velvet block heels) arrived needing to be bent back into shape.

Bought bathing suit bottoms twice from Asos and had to return them with a $4 shipping fee to me each time not refunded. I finally decided to stay with the size they sent me even though it seemed a bit large. Hard to deal with UK companies as far as shipping goes but their customer service was EXCEPTIONAL!

I would shop with ASOS all the time and the past experience has left a nasty impression. I made a large purchases with them and on of the items totalling $49 came and it was a completely different item so i returned it hoping to get the correct item in exchange and it went out of stock. After they told me they would refund the money after going back and forth with them and emailing different people on their staff having to explain the situation over and over agian, I was informed that im owed no refund because of the discount code i used required me to spend a certain limit. They gave me a discount code of %10 off my next order when I went to redeem it was expired. Now 2 months later im still trying to get th to see that i shop with them often and just want a discount or a credit of &50 to go toward my next purchase which will be about $200 anyway and is the same amount of the original order. It's frustrating not being able to speak with someone on the phone and get this resolved in the matter of minutes.

I love the variety that Asos provides as far as styles for plus size, maternity, petite, color and patterns. I have confidence that I am going to receive my package timely for the following weekend if purchased early in the week. Also the quality of the fabric is good. My concern is more of the sizes in "club wear" and "sundress wear". You are playing roulette when you order because the clothes are either too big or too small if you order true to size. So I think for club wear and clingy dresses, order a two to three sizes up. For just a casual sun dress order one size up. This is US based sizes. Thr return of the items are free but it takes up to 10 days to process your return and then credit you back then takes additional days. Feels like... the clothes are cute but too much hassle. If I knew it would fit, I would order more often.