They told me it would be delivered on date, 5 days later still waiting, they won't assist you or answer a question till it's 30 days after the promised delivery date. Why both giving a delivery date if you don't stand by it?

Poor customer service and app

Regardless of how great a deal you believe you're getting from asos, stay away.

I read the reviews warning me, but I gave them the benefit of the doubt because I believed I was getting a great deal.

I ordered an item and never received a confirmation email. I waited days and my account was never updated. I made numerous attempts to contact customer service (which is essentially non existent) but still no response.

I cancelled my order and plan on contacting my credit card company to ensure these people don't see a dime from me.

Ordered clothing a month ago and it never arrived. They kept telling me it was coming and it never even left their warehouse. They eventually sent a re-order (which has yet to arrive) and one of the items was out of stock and they offered no compensation.
They have no number to call and no e-mail address, so communication is impossible.

I have made 4 orders with them and ever single one of them has been late... I will not be making that same mistake again.

I'm surprised at how bad some of these reviews are. I just ordered my first dress from asos and was nervous after reading so many bad reviews, but it arrived today, a week earlier than expected, and in perfect condition. I tried it on and it fits just how the sizing chart said it would. It fits perfectly and is a great material. I can't wait to wear my dress to the dance I'm going to. I highly recommend asos.

Why do you, you know what I can't be bothered the way you have treated my daughter is totally disgusting. You say you are giving her a refund dose that include interest as she hasn't recieved it yet :( let me guess private message you and it will get lost In translation. I'm sorry but I'm not going to let this become a regular feature of your customer relations procedure for much longer according to fb if u dig deep enough loads of customers receiving inadequate service. A shambles shame on u

While some products from ASOS's brand aren't exactly the best quality, I think their customer service makes up for it. I've occasionally purchased women's clothes, hair accessories, and men's shoes over the past 2 years, and generally had a pleasant experience working with them. Returns were free and easy. ASOS has missed refunding my money for returned items, and one time, a hairband arrived broken. But the 2-3 times I reached out through online chat to address these issues, they were very helpful and able to resolve the issue immediately. I do appreciate how they have actual videos of models modeling the clothes, it's really helpful. ASOS-branded clothing quality is decent. Some items do feel a bit thin/fragile, but the unique and pretty designs compensate for it. I don't usually post reviews on companies, but I've been very happy with their customer service so far and wish to offer my experience to balance out the more negative ones.

Customer service Severely lacking.

Asos automatically placed me on premier shipping, and it wasn't discovered until the next day. At least 12 emails and over a month later I still can't get a resolution.

Lairs trolling my email for weeks saying they will honer the original price with discount code to later withdraw once I asked for the link over 10 emails sent by them playing childish mind games. Scumbags.

Sent to my order to a 6 year old address, I called FedEx to update FedEx said they had to be contacted by the shipper I messaged ASOS and was told to go to my old address and wait for the package! Smh are you kidding me! They do not care if you get your order once it has been paid for and shipped. It's crazy and the year 2021 they can't pick up the phone all their shipping provider and correct and address. They said it's a "policy they don't do anything after an item has been shipped". Totally useless! I would give a Zero if I could. Never buying anything from there again. They just lost a long time customer.

112 AUD then their chosen carrier adds 82 AUD for taxes that are completely undisclosed... Parcel hasn't even reached destination country so how would you estimate tax on parcel? Just been ripped off majorly

Ordered a pair of jeans over 15 days ago with a 2 days delivery, sent millions of email, contacted them trough messages, keep telling me they are checking were my package is as last record at the depot was 10 days ago. Asked multiple times for a refund and after telling me to wait 24h, then 48 they have just stopped answering me. Used to buy on asos all the time but will never do it again. Horrible customer service, full of patronizing people.