I have bought items before and every time the amount of duties is appalling. As well the items most of the time. Do NOT look like photos. Thank goodness I only pay through PayPal, so I was able to get my money back because they don't like giving it back. Because of the duties as well as the false advertising of the actual items I no longer will purchase. Why pay $30 for an item $40 for shipping and then another $30 for a return. The item itself is only worth $10. Got it? Good. So run from here.

A country of 90% English people and a website of 99% African or dark skinned models. How is this a reflection of society? For someone with light hair and blue eyes it's not easy to see what's going to look good on me when no models are representing me or the majority of Brits.

Nice website and huge selection, always great find on sale, but be ware of the size chart it is not correct these are European size and they are not converted well so you'll need to size up, the website can use some update as for the colors and items description that can be a great upgrade, shipping is fast but customer service not the greatest but not bad, they also process return so fast, as long as it free shipping and return there is really nothing more to say, right!?

I looked at the Tommy Hilfiger sweatshirt in pink for a while and when it was on sale I rushed to order it.

The package arrived with the wrong item looking like a T-shirt that had value of max 10 euro, while I paid 68 Euro.

It took them ages to tell me that they haven't got my item and that I can return their T-Shirt to get my refund. They said it may take up to 21 + 3 days to get my money back!
No item that I ordered, no compensation, no replacement and up to 1 month waiting for my money back!

After my complaint they gave me 20% discount on any full price item, at the time where 20% is off as a sale on most items.

Feeling a special treatment hah!

I ordered a bunch of maternity clothes for the holidays twice.

The first time my clothes came in, they were all too large. I figured I had ordered the wrong sizes. The second time I reordered, and received the same too large sizes (two sizes larger than I had ordered). When they sent me my order, they put in the large sizes, but when I logged onto the site, I could see my original order that was the appropriate sizes. This is a scam. I'm sure they're trying to push the last of certain merchandise in outlier sizes, and are hoping customers don't notice. This is unacceptable and pretty much fraud. Won't be ordering from them ever again. Oh, and try to find a customer service phone number... good luck! I guess if they can't be reached, then there must not be any complaints, right?! Ridiculous!

I arrived home from work 20 days ago to find a Hermes driver had dumped my parcel behind my recycling bin in the morning. When I arrived home around 7pm, NO PARCEL. Can't explain how distressed I was. I checked with my neighbours but nobody had seen anything. I contacted Hermes and they showed me the picture behind my bin and I explained that there is nothing there now. They got back to me 48 hours later and apologised for the slack service. They then told me to contact ASOS. This was a complete nightmare. I would get through on a live chat and it would cut out. Constant problems with communication. Everything is great until you have a problem. I have now come out of work to an email from ASOS basically calling me a criminal closing my account and refusing to give me a refund. All I am guilty of is not being home when the courier tried to deliver my parcel. BUYERS BEWARE! I now have to contact the Citizens Advice Centre. This is the most stressful order I have ever placed in my life.

I have never ordered from a company like this. They have no contact. I am waiting for refunds and have nowhere to ask some info, don't even know if the items arrived back to them. It is utterly impossible to speak or write to anyone. They have a chat online which keeps you waiting for ages and no one ever answers. Terrible, will never order from them again.

I shop from Asos for 7 years now and never had any problem with them. The clothes are of very good quality, the shipping is excellent, the customer service is adequate and I love the free return policy. I hope they keep performing this way.

I made my first order with ASOS buying some UK 9.5 van trainers. Upon receipt, I noticed they had sent me UK 8.5. Their returns procedure actually entails you sending them back and making the purchase again whilst waiting 10 days for your money back (after they've received them). I obliged and sent them back and made the order again for some UK 9.5 and you guessed it, a week later I received my second pair of UK 8.5! Their miserable customer service team did nothing to put this right other than to encourage me to order a 3rd pair. So two trips to the postage office, I await my two £68 refunds.