I bought a pair of Nike shoes and they sent me a fake pair! I returned, asked for the refund, but they never answered back! There is not way to contact them, no email, no phone number, just a chat that NEVER works! Terrible online store!

Asos used to be my go to site for so many different things. Been a loyal customer for going on 10 years and everything was always great, but after the last order Ill be seriously reconsidering especially after the complete fudge from customer service with excuses.
I ordered something, paid, then got the dispatch email the night before and then the delivery details on the morning of the delivery to only then getting a refund email for one of the items as it was out of stock!? How can an item thats been picked and ordered be out of stock?
As i picked my delivery date to be the weekend instead of next day (tuesday) i seriously believe that they just picked it for someone else who ordered after me and left me high and dry to try and find something else for an xmas present for my girlfriend after all of the same items elsewhere are now out of stock because I wasnt notified in time!

I ordered one pencil skirt and they ended up shipping me men's size 7 sneakers. Typically not a big deal, but I paid for expedited shipping because I needed it by a certain date and also had to pay the customs charges for these sneakers which together was like $50. All I expected was to get a refund for my order and store credit for the rest since it was their mistake. Instead they give me a long detailed message how it was my fault I didn't look into customs charges before ordering and ignored my request for a refund and shipped it again! They have not acknowledged their error in the slightest and continue to make it my fault. Myself or anyone I know will never shop here again.

I made an order of over £300 pounds on asos and paid for next day delivery. 7 days later I have not received my order and their service provider said they tried to deliver twice but when I asked for proof they did not provide. I live on a 24 HOUR concierge serviced building so I dont ever have a problem with deliveries but this is the second time asos fail to deliver and order I made.
I asked for refund and they know I havent received my parcel but still wont give me a refund. If you dont want a headache dont order from them.

Of course they say it's been delivered yet they can not offer a tracking number! Every thing that is mailed can be tracked through a number so why not with them?. They talk in circles and you can not call a customer service line. Of course by the time you demand a replacement your item is no longer available. Like so many other online sites similar to them buyer beware. They are not a reputable company to spend your money with.

Absolutely shocking customer service. I waited two weeks for my delivery to arrive, I was told if it didn't arrive by a certain date to get in contact with them and they would take action. I contacted them after the agreed date had passed to be told I'd been passed on to a "specialist team" who would contact me within 24 hours... 30 minutes later I received a notification fro Paypal saying my order had been cancelled and I'd been issued a refund... I didn't want or ask for a refund! I wanted my order! They think they are so big that they can get away with service like this. They don't even have a complaints process so I was left feeling totally dissatisfied.

I've had so many issues with orders and customer service. Twice I've received clothing that was previously worn/returned, one was also the wrong size and the other was COVERED in deodorant (ew). Customer service clearly just skims over messages. Last time I contacted them with an order issue, I specifically said "I DO NOT want to cancel my order" and explained that the order contained now out-of-stock merch. I got an auto-reply stating "sorry it is too late to cancel your order"... and nothing helpful. Takes days to hear back from support. Delivery is ALWAYS past the delivery "on or before" date. Anything ASOS brand is basically a toss-up in terms of quality. Only worth it if you buy during a major sale. I'd never pay full price. They also sell clothing from some really crappy/shady other brands (Like PrettyLittleThing and Missguided).

Currently my Christmas presents have been in the air for 13 days and ASOS has zero customer service or support to find out where they actually are. Shocking service from this once good company, use with extreme caution.

I placed an order and not even half of the products arrived. Of course, I didn't get the most expensive products (makeup from Charlotte Tilbury). I then spoke on their website chat with an assistant and they confirmed that they would send me others. The next day I received an email that they closed my account because I did not accept the terms and conditions. I sent a message on the chat again because they don't talk on e-mail so they don't have any kind of evidence. On the asos live chat, the conversations disappear after they end, so only they can see them. They told me to contact my bank to return the money. Over a month and a few days have passed and they do not accept my request for a refund saying that I actually received the products. Initially, as I said, I didn't even want the refund, I just wanted my products. I didn't think you could play your customers so badly.

Horrible experience. My order is delayed and stuck in the warehouse for over a week and now will not be delivered in time for what i needed it for. Customer service rep KRISTEL refused to cancel my order nor communicate the warehouse department. She basically just brushed me off with robotic automated messages over and over. She told me to deal with it with the shipping courier. No accountability and time wasting as i do not have the time to run around in circles to interfere a package or refuse as i am not often home. Super frustrating. I've been a customer for years. I can't believe how complicated it is to cancel an order that hasn't been shipped.

They have caused me nothing but headaches and waste of time.

I placed my order Sep 10, it's Dec 2 and I did not receive my order nor the refund. There is no place to contact them really but an unhelpful chat that's just a waste of time. Terrible terrible experience.

They eve deleted my review once.

I ordered a pair of shoes off of this site and I was shipped a damaged box in terrible condition. I asked for a resolution of this by customer service and they said nothing can be done. I will NEVER order from here again.