Their shipping partner INDIRECT is cheating the customers. Once you buy an item for international delivery, you get an email from Indirect asking you to pay almost 35% of the item price giving no reason at all. After a few research I found out that its a total scam, as you get no official receipt of the amount paid. They only give you the option of paypal for the payment, so the money is going directly to their account. After contacting Asos, they simply back out saying you can discuss this with Wndirect.

They sent me the wrong item and wouldn't issue a return, moreover were super nasty with me when speaking to a representative (Nishant) who only repeated that they will not issue a refund or send me the correct item as it was company policy. I ended up paying $80 dollars for shoes i can't even wear. Never ordering from this site again.

I ordered trousers and one of the trousers was too long and too wide. After shipping the product back in perfect conditions (all labels and even the plastic bag in which it was wrapped), ASOS informed me that the product arrived but 'used and in unacceptable condition'. This company clearly abuses customers rights to make profit and I highly discourage anyone to shop with them.

My order never arrived and tracking updates suddenly stopped. It was a nightmare to navigate through Evry and Asos sites to chat with someone (queue took ages online), I had to contact Customer Services twice to resolve the issue. No update after my first chat either. I ended up asking for a refund as they were simply unable to help. All their automated contact bots are a nightmare. I will NEVER shop Asos again. To add insult to injury, they sent me a request to REVIEW my order even though it never arrived.

Okay so before ordering from here i was super hesitant given all the bad reviews but I did it anyways & took a chance. Im so happy I did! I ordered monday night & all my stuff arrived thursday morning(today). I ordered 3 pairs of shoes(2 heels/1boots: all came exactly like picture) & a bikini which came exactly as i imagined. They gave me a tracking number the next day. From georgia to florida where i live. They also threw in a coupon for hellofresh which was cool. I ordered through paypal just in case i wouldnt get my items. Anyways yeah in def. Ordering again! Their selection of stuff is so diverse & so cute. Thanks asos! Ill spread the good word on you guys.

I don't even know where to start. I purchased two items on the 8th of June and I payed a lot of money for the shipping fee. Its almost 20 days now and I haven't received any thing. They only emailed the order number, no tracking. Don't get me started with their customer service. Very terrible. No one should buy from there.

Ask for an exchange and get a refund in ten days. When customer services were emailed I received no apology for the inconvenience just told to buy the item again in the correct size. When questioned why has this happened? I was advised this happens regularly if the item is out of stock or of a different colour. (I know this wasn't the case when on the product as I checked daily.) Do they not understand people don't have another £100 to spend whilst waiting up to 10 days for a refund?

I'll be returning the rest of my order and spending my money with a more competent company.

I ordered a dress and it arrived in Canada fairly quickly. I had to pay $14 in duties at the post office. The quality was very good, but it did not match the photos or written description. The back was not plunging nor did it tie up at the back. It also didn't flair out at all. I decided to just keep it anyway because it did fit me. When I was asked to leave a review, they rejected it, and even after I tried to alter it to meet their criteria, they rejected it again. I would not recommend ordering from ASOS.

I have 10 orders with asos.com, everything was going smoothly until they started shipping only with DHL. DHL in my country delivers only to the capital city, but asos sent them anyways to my address which they never got delivered, from DHL, they said asos is well aware on our delivery policy in your country but for some reason, they still insisted to ship them with DHL.
So for that reason I wont be ordering anymore from this site.

I was hit with duty and customs fees that I was not expecting given the value of the items. The shipping label looks like the package came from the US which makes the duty even more questionable. There is no packing slip within the package so I have no idea if they told customs the wrong price. I am not happy with the items but not willing to pay the shipping cost to return. If I did I would have spent $50 on nothing. Won't use them again.

It's been way over a month and I still haven't received my order. I made my order on the 17th of June and now we are in August and there's no sign of it.

I've tried emailing to find out what the way forward is and if I'll be getting a refund or some remedying of the situation and they aren't responding. They asked me to wait 3 weeks after the set delivery date in July and now it's gone and past. They also have this set template about checking with neighbours and the post office which I have done to no avail.

The customer service has been appalling, I needed the items for a special occasion and they didn't keep their end of the deal which has been extremely disappointing. What's even more disappointing is the lack of accountability prevalent in how they are handling the situation. This has really tainted my views about them and their brand.

Why promise things to your customers when you can't deliver? I've lost out on money that I could've used for something else.

I order couple of the staff with them, 1st thing i had to wait more then my time line, then all in a sudden i had to go pick my staff from the post office and they said i gotta pay for customers and guess how much it is for order of $167 i had to pay $70 bucks customs charge then when when i told them about this asos said these charges r not on there hand, anyway i paid it and bring the staff home, when I opened it i saw its wrong size instead of large its xl and i asked them about the return policy they said i gotta pay for it but they refund me the money back, so ipaid $22 for the return, like a month and ten days ago. Still didn't received the refund of the product or the shipping money, these guys r bunch of crooks, playing with our money online and their customer service suck all buch of automatic computer systems no phone contact or anything

Paid for express shipping? Don't expect it next day. I had a shipment stolen as well and they won't replace it even though the items are in stock they said "we couldn't find your items." I had to go through an reorder everything. I asked them to use USPS but they continue to use Lasership which is a god awful courier. They ended my chat with a rep when I stated I would like them to add a note to leave inside and not on porch. Very very terrible company.