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This was great- I was pissed off that the return shipping was so expensive but their deals are good, their lingerie is great, and they haven't scammed me, so I don't really have anything negative to say! I would recommend this site to a friend for sure.
This is pretty good- I don't understand all the complaints. Although I just sent a return in, so if they don't refund me I may have to make a complaint... but up until now it's been great! Good selection and fast shipping for that kind of site.
This is a complete scam. Over a year ago I ordered some hair products and none of them showed up. When I contacted customer service, someone with really bad English/grammar just sent me a BS "tracking notification" but there was no tracking number whatsoever so it was totally made up. I informed them that no matter what they said, my package did NOT arrive. Then they just stopped responding to me, so they basically stole $100 from me. Do not shop here.
Why can't other stores learn from ASOS? They offer free shipping and free returns all the time, and they have a great selection. They've always been so timely and accurate with their refunds- often I have to buy more than one size esp with lingerie because I never know what will fit. ASOS never minds and always refunds what doesn't fit. I love this site!
If I could give 0 stars I would. I have advised all my friends to stay far away from this site. I have a lingerie blog and I regularly mention not to shop at Herroom. The selection is great, but they denied me a refund of $500+. Not because I wore the items or for any legitimate reason- instead, when I didn't get my refund they just told me to take it up with Paypal. This was over a year ago, and I still haven't heard from them. I contacted them again today and I don't expect to hear back. Stay far away.
Alexandra B.'s review of ASOS earned a Very Helpful vote
Alexandra B.'s review of Groupon earned a Very Helpful vote
Alexandra B.'s review of Figleaves earned 2 Very Helpful votes
Alexandra B.'s review of HerRoom earned 7 Very Helpful votes
Alexandra B.'s review of Luxury Parlor earned 12 Very Helpful votes
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Hi Alexandra,
Thank you for taking the time to share your feedback on SiteJabber. We're please you've had a positive shopping experience with us. We appreciate it! If you've sent in a return, you will absolutely receive your refund once the return has been processed. If you ever have any questions or concerns, or if there is anything I can assist you with, please do not hesitate to reach out to me.
Best,
Jason Faria
Director, Customer Service