I have ordered form ASOS too many times and never disappointed. Good quality, good prices, superb customer support. I am a life time customer of asos. Recommended

2 orders screwed up so far. First order the one jeans ripped on the back right away on day one of wearing. (Definitely the cheapest quality material) my second order lost, refunded but no way to log a complaint or no offer for inconveniences. Totally a waste of money

Last Saturday 3rd February before midnight made next day delivery purcheses. Confirmation came by email at 00.40a.m. Happy With my husband we will have new shoes for my annual job awards gala. Waited 4 days and delivery havent arrived. Contacted Custumer service. Get information- delivery company have issues.well that is not my problem. Asked for compensation. Get offer of 10% off next purchases. I refused it. Employees in Asos have 40% off. Tryied to refund my purcheses and premium delivery for whole year. Chated with 5 agents. Took me that almost 2h. Wanted to cancel whole shopping but one of agent already re send my order. So now need to wait to be delivered and after return it and after claim refund.
Really unhappy and disappointed. It was my and my husband last order in Asos.

I ordered a pair of shoes off of this site and I was shipped a damaged box in terrible condition. I asked for a resolution of this by customer service and they said nothing can be done. I will NEVER order from here again.

Sent me a pair of dunks with stains on them. This please will take advantage of you. Don't waste your money. They will also reject your review so it looks good on them. I warn you stay away.

I like ASOS. I've been happy with 90% of the things I've gotten here over the last 2 years but it annoys me that I can't see the reviews on items before I purchase them. If I had seen the reviews of this metallic sweater I just bought, I would have already known how TERRIBLY itchy it is AND that it runs about 2 sizes too small. What's the point of reviews if you can't see them before you purchase something?

I recently ordered a winter coat and not even a day or two passed by and the price went down, I spent close to $300 dollars on it, so of course I reached out to them to see if I could be reimbursed for the difference, unfortunately they said that they couldn't do it because I would have to pay for return and then wait for reimbursement to only repurchase it, first time buyer and last time. Be aware!

Ordered in Nov 13/2023 my order did not still in Dec 13/2023.I requested a refund and my money is still not refunded

I bought a pair of pants from ASOS. I wasn't able to get around to wearing them until now. I've only worn them for 2 hours and they are torn to shreds—outside leg (left) torn right at the seam!

I bought tow items that were scheduled to arrive on Wednesday Jan 17th, I then received an email today saying my package was being held due to insufficient postage funds. Is this a scam or just a normal way for this company of conducting business by trying to extort money out of customers.

I made order. Receive one wrong item.

Requested return and sent package (30+ days ago). Receive email from ASOS that my refund is in process.

After 30 days I contact customer support for not receiving money back. Insted refund they blocked my account without explanation and won't help me even if I contacted customer support more then 8+ times and sending them emails.

I had a suit ordered from this company the jacket came in the wrong size as per what was ordered so I immediately contacted ASOS through their chat which takes much longer than it should to get a hold of a real person from the robot prompts.

I spoke to multiple agents about sending back the suit to have it exchanged for the correct size, all while I needed it for an event which had passed. I had to pay a duties/customs fee to receive the original order and had to take the time out of my day to organize this when it was the companies fault originally so I requested some compensation to be able to cover the second wave of duty/customs fees impending when I make the second order.

They don't exchange the items you need to file a return and order the items again. The agents told me that they had no discount code to provide or any sort of compensation for the incorrect items as I know had to incur a second duty/custom fee plus I had to go and package the incorrect original order and deliver it to the shipping facility to which they covered the shipment back.

I also asked to speak to a manager, which I was patiently waiting on the chat to speak with after requesting from an agent, the chat ended abruptly after waiting significant time, I went on a day later requesting to speak to the manager and I was waiting for over an hour to connect with one to which I just ordered the other correct size and I was met with a double duty fee to the original and the company still hasn't reached out to provide some sort of mediation.

The company has discount codes galore but is unwilling to resolve any mishaps on their end. Poor customer service.

My fiancé ordered a dress recently for a wedding from ASOS. Dress took awhile to arrive which I initially didn't mind at all. It being a busy season and all, when I received the dress it was the wrong dress all together. I went to get ahold of asos but there is no number you just get to message back and forth with a customer service rep. I was told that I need to return the address and they will issue a refund in 2-3 weeks. I leave next week for this wedding. ASOS was completely no help other than basically saying we'll get you taken care of when we can. Don't recommend using this company due to the fact if they make a mistake it's on YOU to fix it.

I ordered 27 items. They sent my order in 2 packages. I received 20 of the 27 items. 12 items came in the first package and 8 items in the second package. I contacted them within 30 days to let them know which items were missing. As we were a few days out from Christmas and as the missing items were christmas gifts, I requested a refund rather than have them resend because I wasn't guaranteed to receive before Christmas.
I ended up purchasing new gifts confident that there would be no issues with the refund. I figured the missing items was an honest mistake given the Christmas rush.
I received an extremely nasty email from their customer service department advising that my account activity is not in line with their terms and conditions. They also said that they were not going to refund me and that my account was de-activated and that they would not accept any further orders from me, any new or associated accounts.
I read there terms and conditions,,,,still do not understand what violation occurred. I asked for an explanation...they will not give me an explanation. I also made it clear that if a requesting a refund was an issue then I would just accept them sending the missing items...no such luck. They wrote again to tell me that my account was de-activated and that they would not respond to any further emails.
No Items, No Refund, No Explanation...AWFUL CUSTOMER SERVICE

I buy regularly from Asos. I live in Singapore. My orders reach me exactly in the time frame that Asos gives me. They also have a free returns policy which I appreciate so much. Unlike websites like Mango.com which often cancels orders after 10 days due to stock non availability, Asos hasn't done that once.in all my 58 orders for my past 4 years.
The prices are good on Asos and there are regular discounts.
The only downside is I don't know the origin of the products before I order...coz sometimes the quality of the products are a bit substandard and it would reduce the inconvenience of a return.

The time of sales is my favorite one, usually it is about holidays, of course, because such marketplaces as Asos create very tasty discounts on trendy attire.
Not only can any person shop here classical shirts, shoes, jackets and whatever, but also have an opportunity to get some gifts for closests. For instance, I shopped here Calvin Klein wallet as a present for my father. The shipping was as usual seamless and fast. Well... not really-really fast, but certainly according to the information stressed on the site.
Both men and women can find something up to their tastes, and it's the best way to buy clothes not going out.

I bought a product to be delivered in 2 days, and I still have not got it after 2 months. I got in contact with their customer service via chat at least some 8 times already. Nothing is resolved. Last time they said they would reimburse me, and that I would get an email confirming that in 24 hours. Nothing of that happened. I literally feels that their customer service is just fooling you deliberately. Not to say that all the agents throw the exact same AI generated polite responses. I strongly suspect that Is just a huge scam machine.