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New Jersey
1 review
0 helpful votes
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Tried to use a visa giftcard. Amazon says they did not use it because it wasn't enough money on it. Vanilla gift card company says they did. I have amazon all the information. I think their seller got the.money and Amazon automatically charged my credit card without even notifying me. So I got charged twice

Date of experience: April 20, 2023
Georgia
3 reviews
0 helpful votes
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Coney Maynard
January 25, 2018

I love having amazon prime, I get to watch as many movies as I want, read as many books as I want, listen to all the music I want, and best of all, save money on my orders with free 2 day shipping! But honestly some of the products take forever to deliver.

Date of experience: January 24, 2018
Florida
1 review
2 helpful votes
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Amazon Prime used to be terrific but every year now they increase the prices and decrease the delivery service to the point where many deliveries generate an email quot; sorry for the delay but your item will be late". That has become the new norm for AMAZON PRIME

Date of experience: December 31, 2023
Pennsylvania
1 review
1 helpful vote
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Customer Service is very poor
July 27, 2022

Bought a pool cleaner a year ago, took it out for pool season and it is not charging. Tried to contact the seller because it was under warranty, I was unable to reach them. Contacted Amazon to let them know of the issues, they reach out to the seller and was also unable to get ahold of them. Customer service keeps telling me that they are going to file a A-Z claim and someone should get back to me. For the last 2 months I have been calling to check and each rep is saying the person before didn't file the claim although I have emails saying they did. Now after they first said the claim wasn't filed, all of a sudden the claim is denied. They have to escalate it to another investigation department. They should not allow vendors to sell on their site if they don't properly vet them. A pool vacuum is not cheap. It might just be time to close this Amazon prime account.

Date of experience: July 27, 2022
Wisconsin
5 reviews
37 helpful votes
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Stay away
October 18, 2017

I'll make this short & sweet... stay away if u value your hard earned money. They sneak in charges to your credit card monthy Showtime $9.95, Kindle Unlimited 10.99, Amazon Fresh $12.99(add on only w/ Prime) The delivery
Service if ridiculous. Drivers damaging and or abandoning packages is a constant! Last order(printer & computer) I cancelled bcus they REFUSE to make drivers adher to a proper code of behavior... no responsible person leaves packages laying about to be stolen(happened 3 times). USPS is best. Prime is suspect

Date of experience: October 18, 2017
Washington
1 review
1 helpful vote
Follow Vicente K.
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I have been with prime for yrs now. But am really tired of late deliveries. They guarantee a two day diliviry and when I called to talk to them about a deliver that was set to deliver in three days I was upset but still willing to deal with it. Recieved a notice that the delivery will be late two mor days so I call them get the run around even talk to a supervisor who was no help at all. She explained how they stand behind their " 2 day delivery" but that if my package doesn't show up 6 days after my ordering that then she can resend the order or refund me. That "Amazon" is not standing by your contract of 2 day delivery. Seriously considering cancelling. I bout the membership to make things easier and all I've gotten is late diliveries and lies

Date of experience: May 11, 2023
Pennsylvania
2 reviews
0 helpful votes
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Love the convenience!
January 17, 2021

I've been an Amazon Prime shopper for several years. Although I love the convenience, the points and the sometimes perks (which I don't often use), it upsets me that some prices like food items, sanitizers and sanitizing spray, rubber gloves (Playtex, specifically) are so much higher in price than at the grocery store. We're lucky to be able to find the products in Amazon, since we can't often find them in our grocery stores, but I really believe there's some price-gouging going on. Example: my hubby was finally able to find store-brand rubber gloves in our local grocery store last week (Wegmans) for $2.99. In an email today, I found Amazon's price for Playtex rubber gloves is $11.14. That's just one item. During the pandemic, I've found several other product prices to be way above traditional grocery store. I can understand a slight increase but many dollars is a little hard to accept.

Date of experience: January 16, 2021
France
1 review
1 helpful vote
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I purchased a BEAUTIFUL dress, ordered according to the bust size, dress came and its way too small. Contacted customer service-only to find out they do not accept returns. They said it was a custom dress!

Date of experience: January 17, 2018
Washington
3 reviews
1 helpful vote
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Driver
June 15, 2023

This is the second time. On today I left my designated parking space to go to store and on my return an Amazon Prime truck was parked there I blew for him when he was going make delivery and he looked back and didn't care and proceeded with delivery. On his return which I had traffic backed up because he was in my parking space, the driver took his time and sat and didn't move,so I guess he was being defiant because I blew for him to move. On another occasion the same driver parked behind me and blocked me in and I told him I needed to get out he didn't move and proceeded to deliver package. Again took his time to move. The truck number is *******. I called customer service to complain he asked me for the last for of credit card to identify me and go to playstore to install app. What kind of foolishness is this! I asked him y he needed my credit card for a complaint, he said that's there procedure.

Date of experience: June 15, 2023
Illinois
1 review
2 helpful votes
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Poor delivery service
March 23, 2024

I've been a pine member for several years now. I've attempted to correct this situation numerous times without success…I live in a condo complex with multiple buildings. Our driver doesn't even attempt to contact us for delivery of our items. Instead they deliver to the club house. This is incredibly inconvenient because we can only pick up packages during certain times. I work from home so there is no excuse as to why our driver is not delivering to me. Today really pushed me over the edge. The driver delivered multiple packages to the club house at 7:10 am. Tge club house doesn't open till 11am. Those packages are out in the freezing cold unattended for 4 hours! UNACCEPTABLE! Hopefully someone of authority sees this review and sees the picture sent by the driver to confirm this rediculous behavior! I'm pretty sure this is not the expectation of how packages are to be delivered. If I lived in a house the driver would be expected to ring the door bell at each residence. I'm not understanding why the expectation is different here…please notify me if my expectation is incorrect or misinformed.

Date of experience: March 23, 2024
North Carolina
1 review
0 helpful votes
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One charge
July 9, 2021

This site is a one stop shop basically. The only issue I had was how they charged one lump sum amount and as a shopoer I assumed that purchase were complete. I was sadly mistaken, and then the items were sent through one, by like one, and it off set my purchase and one item was returned after I charged off the card that I had used.

Date of experience: July 9, 2021
Massachusetts
6 reviews
4 helpful votes
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Bought a Adams auto cleaning product on Amazon. I have Prime free shipping. Adams sends the product with a $6.99 shipping charge. Amazon BS pornning it off on to Adams as a complaint which it was to both and asking why? Adams says they charge shipping. Amazon explains nothing. So I said send the the product back to Amazon. Tried to and Amazon says non returnable. Sent a review on both of them and Amazon says we can't print that. Still no answer from Amazon on why. I will now never buy another Adams product for their $#*! remark. To Amazon for breach of contract and not able to get an answer why from those rip offs? I have had it with Amazon and their China garbage along with free prime shipping and some of their items seconds, garbage they can't sell. Adams for their treatment of customers and their own franchises who they put out of business with their business practices to screw the customer and their own franchises. Two Disgusting company.

Date of experience: June 21, 2023
Florida
15 reviews
59 helpful votes
Follow M K.
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Your Amazon acct is very vulnerable to hackers...Info, email, credit card, etc. possibly sold to hackers by employees. It happened to me and many others. Amazon refuses to refund many victims. Beware.

Date of experience: December 27, 2022
Illinois
2 reviews
12 helpful votes
Follow Lynn G.
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I ordered groceries using Whole Foods Amazon Prime. This was only our second order using the grocery service. The first order went perfectly. The second delivery didn't go as well. To make a long story short, our order had been delivered to the wrong street entirely. I messaged Amazon, received a callback immediately. The representative was able to see that the order had been delivered to the wrong street. He apologized, offered to refund the order and give me a $15 credit towards my next order. He was very polite and helpful.

Date of experience: June 24, 2019
New Mexico
2 reviews
0 helpful votes
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I wanted to pay for Prime Membership but there is no option to do that according to Amazon customer service. Once you are a member the only way to renew is through Amazon auto renew payment. I wanted to buy today, but nooooooo. Bush league payment system.

Date of experience: December 30, 2016
Colorado
4 reviews
7 helpful votes
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Failed delivery
August 21, 2017

First time amazon prime member, waste of money. I should have listened to some negative reviews. They failed to deliver the package on the said guaranteed date not ONCE but already TWICE and I had been a member just few months back. Not only I wasted my money on the membership but also my time coz I had to wait for the next day to accept the package.

Date of experience: August 21, 2017
Pennsylvania
6 reviews
5 helpful votes
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Free shipping
October 11, 2020

Ok so i got amazon prime just for the free shipping. I mean it's nice to order items and have them shipped for free and within 2 days. I cancelled after a few months bevause i did not order enough for it to benefit me. Also not everything is amazon prime so i was still paying for shipping on some items. Never used the streaming service as i already have netflix and cable. So the monthly 13 dollars was for me not worth it. I can see why it would be for some prople

Date of experience: October 11, 2020
Barbra B.
Florida
4 reviews
3 helpful votes
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Canceling my membership
September 2, 2017

So sick and tired of amazon. I pay for amazon prime and overtime O redid something for same day delivery i never get it! Take this morning for example. I placed my order on time, my order was supposed to arrive by 9pm. 8:55pm my box get scanned as delivered but its not at my house! I called amazon, what do they say? Wait until Monday to see if it gets there. If not come back for a refund...Excuse me?!?!?!? Its supposed to be delivered by an amazon driver! I can not with this site.

Date of experience: September 2, 2017
Virginia
1 review
0 helpful votes
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They havr got everything... EVEN the kitchen sink!
September 19, 2021

From shoes, to books, to clothes, to customizable parry decorations, to school supplies, to lingerie, to body jewelry. If it's out there, than you can most likely find it at Amazon.com. With prime membership I get 2nd day free shipping, plus unlimited free books to ready in there

Date of experience: September 19, 2021
AE
2 reviews
2 helpful votes
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You find everything you fancy and you get second day shipping for free.
Customer care are very supportive and pro-active.
Nothing more you can ask for (goods, varaities, process, payment, shipping and customer support -if needed) all are just spot on

Date of experience: July 15, 2015

Overview

Amazon Prime has a rating of 2.6 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon Prime most frequently mention customer service, credit card and business days. Amazon Prime ranks 3rd among Streaming Movies sites.

service
131
value
125
shipping
120
returns
103
quality
112
+47