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Here’s what consumers have asked with answers from Amazon Prime staff and previous consumers.
Probably because Amazon Prime would rather be straight forward with their customers and ensure they get their customers' questions answered to the absolute best of their ability to avoid any sort of confusion using chatbots, and/or a most likely VERY busy email address that very few people probably have access to via their site. I have actually never heard nor seen anybody complain about authenticity, or live chat, or phone call where you can get your question or questions answered much faster, vs. waiting for and possibly potentially even missing their reply email because you would have to be sitting around waiting on an email reply, for however long that'd take. Trust me, if you really want your question(s) answered, this would by far be the best option. There is even an app and/or extension you can use called "Amazon Assistant" That feature normally gets any and all issues solved, and FAST! I hope this helps! :)
Click on the left-hand corner, then go to books and audible, then to prime reading. There is a selection of books that can be read for free
