I had an Overstock.com credit card until I closed it 6+ months ago. 75 % + I ordered something I had some kind of problem..whether it was "stolen" or arrived in boxes damaged or damaged items or looked very different than what I ordered. Even after calling and had something replaced that item was stolen or never arrived...so, I close my account and continue to make payments until I pay off the balance June 7, 2019. I called received the full amount of payoff made payment.. Goodbye. Good riddens. It was processed by our bank
Then, on June 11, 2019 I receive an email stating I owed 60.00..mmmm...strange..acct closed and paid off.
I call the bank associated with Overstock.com. The rep was nice HOWEVER in speaking to her she said the payment was due on June 3 2019 and that was a "late fee" that was not included in my payoff amount received when I called and spoke to the bank rep. I paid what they told me was my payoff.
It gets worse on their part. She said "by law once an account has been closed we cannot go back Into it to make any changes"..."otherwise I would provide a courtesy and remove it".
Okay..the account was CLOSED AND PAID OFF IN FULL JUNE 7, 2019 so how am getting a late fee on JUNE 11, 2019 even after my payoff was processed with my bank by then arrive IF THEY ARE NOT SUPPOSED TO GO BACK INTO MY ACCOUNT.. SHE TOLD ME IT WAS AGAINST THE LAW SO THEY JUST BROKE THE LAW.
I believe this is bull**** and a scam. They pretty much bagged themselves on the phone. I replied to customer service that I would NOT be paying this as my account was paid off processed & closed when they contacted me on June 11 2019.
I did business with Overstock.com for many years and had some problems albeit minimal.
Buyer beware..UPDATE: I filed complaint with BBB & a week ago I received a letter from them, (not BBB), stating that it was my problem and I have to pay the 60.00! They went into my acct after It was closed and paid off! Yes, the dates were close..that's not the point.. I was told in the letter from their bank rep Overstock.com that it was my responsibility..
Hello flashback.. bank said they cannot go into acct once closed and paid off but they did and they are not getting the 60.00. They cannot go back in and add a late fee! They did exactly what they said was against the law!! Wrong! I'm not playing this game!
Enough said! Consumers are tired of being ripped off!
I'm not paying!