Pier1

After buying an umbrella on PIER1 last summer it broke within days. I spent weeks trying to contact customer service. NO RESPONSE. As the new owners took over I was able to get in contact with responded. What an incredibly rude and degrading response. Especially from a new company trying to achieve returning or new customers. More than perplexed and disappointed.

I bought 2 wreaths for the door online no packing just thrown in the box. Flowers and leaves all broke. Up. Bought some hanging lights that are generated by the sun and don't work. Nothing returnable cause no one cares about the past 6 yrs spent thousands dollars supporting your store and now it's all crap and nothing can be made right. Your new store after bankruptcy ends will get. One of my business. Terrible PR How terrible for the people who supported u when times were good Bad send off to the people

This company probably is on the verge of bankruptcy. We're one of their suppliers, they haven't paid us since last August. We stopped ship for them. According to their website they don't do refund, the customers who have a pending order with us haven't get any money back yet. They are on our collection agency's list. If you want to place a order on their website, make sure if you can get a refund if they can't ship your order.

We bought a diner set at Pier 1 and before buying got several reassurances that this set was a legacy set and would be carried by Pier 1 indefinitely. We bought it long before they shuttered their stores. As luck would have it, we lost a dinner plate and they have discontinued the line!
We trusted Pier 1 to maintain the pattern because nothing is more frustrating than to lose a complete set of plates, small plates, bowls and cup due to breakage.
Don't trust this company to keep their word on anything... wasted hundreds of dollars!

First I want to tell you about KAREEM, our server, From the moment she introduced herself and flashed that beautiful smile, She got me. I said to my husband she gets the biggest tip tonight good was delicious by the way. KAREEM was friendly, professional and ready to serve always asking us. Are you ok? Can I get you anything.else? What a pleasant young lady. I give Kareem a 10+10+10+10+ 10. This happened while we were
Dining. So after wards we went to the bar. We sat there about 10 min before one of the servers respond as a matter of fact my husband had to ask to be served. As we sat where someone else was and they ate. That garbage stayed in front of us for a good 30 min before before it was moved. I am disappointed with the bar staff, no courtesy. Staff seemed preoccupied with other things. I give the bartenders. 5. I would definitely go back to pier 1 though. With people like Kareem there I definitely would go backbelow was garbage that previous guest left

I bought a gift card and they now won't accept it. How is any person to know they suddenly won't accept it >>? GRRRRRRR I went in to use it at local store and was told they stopped accepted them and they cannot honor. This is AFTER I had ordered something online and they cancelled it on Pier 1 end for no reason. It was a store pickup even! And they had them in stock.! How would the general public know they suddenly can't use their gift cards!? If you are having this same issue please do yourself a favor and file a claim against them. Suddenly Pier1 is doing online shopping again when just 2 days ago we could not do online. Fishy. So here you go: https://dm.epiq11.com/case/pier1/info

They would not cancel an order a few minutes after I placed - an overpriced desk that I had to assemble made from particle board. They called it wood in the description then
after a few clicks saw it was fake. I noticed and called to cancel and they sent anyway. They would not issue a refund when I sent it back unopened same day. I paid the high priced shipping costs and the would only give me store credit. I cannot find one thing that I would buy there that isnt cheap junk.

I ordered 2 wall art pieces. 1st one, a stretched canvas, arrived with a small dent on edge - before it was boxed! The 2nd one was delayed. I contacted them 2x, to cancel the order. No response. The 2nd piece made of metal arrived. It is very poor quality. RUN FROM THIS SITE! These are not the Pier 1 products from the previous owners.

I order two wall deco/pictures March 01,2023.I contact Pier One,March 15,2023 to get a order status, it took several emails to find out the items were no longer available, however I never spoke to a person(the customer service number is not valid), the email is computer generated...I am trying to get a refund, the computer offer me a store credit, which the store policy is store, within 30 days of receiving your order...I NEVER RECEIVE MY ORDER. I will continue to fight for my refund... Information, the items were still available on Pier One shopping site. Please think hard before ordering from Pier One...unsatisfied customer

It took about a month to get, which was fine. We were charged with a $200 fee for them to put it together for us (called white glove service.) It was not optional. And if you want to return it, you don't get that $200 fee back. You just lose it. Immediately ater the workers put the chair together, there were pieces of the chair already unraveling. It hadn't even been sat in! It looks more comfortable than it is. Definitely a comfy chair for kids. Not so much an adult. I wanted something that I could curl up in and read a book or take a nap in. This was not it. I would exchange it if they would give us the 200 back but I feel at a loss. It takes up a lot of space and we spent almost $1000.

Service is unexistent.
I bought bed+ nightstands and painted the room accordingly to this bedroom, bought shades as well in the same colors.
In my order it said "preparing" forever... and in fact it still says so... I asked and then I was told I would never get this item due to shortage. I was offered others. When I claimed for refund plus some compensation (for the wait and for the money spent on painting and shades) I was told I would get the refund. Nothing til today. And today I was invoiced with a membership I NEVER ASKED FOR!

Unbelievable. Still fighting all this.

I drove from the neighboring town to The Greenville SC store. I arrived at 6:55 PM and the store closed at seven. I walked in with my receipt from the store in my town because I needed a couple of more items that this store had but they would not answer their telephone therefore I couldn't call them and ask them to go ahead and place the order and let me purchase and I will pick up on a Saturday. It's about an hour drive for me to this store. So I drove very fast and pouring down rain and made it in just under an hour. Walking in knowing exactly what I wanted the store manager "KIM" was very rude. I said I'm sorry I know it's almost closing time but I know exactly what I need she said and you walk in here at 7 o'clock VERY rudely. I have always loved pier one and have always gotten great customer service guess she's having a bad day but I sure would not recommend her as a customer service rep or manager in any retail store.

Review Better Business Bureau (BBB) before you do place an order at Pier1.
You will not hear back from these folks for weeks and months after you place the order. Their policy include "No Cancellation", while you are stuck, waiting for your order for months.

Message and PO - tells you what to call and an any time text service # I have tried the all plus you stay in a que watched 3 shows while waiting when their message said 20 minutes never answering only playing music. Every service the message tells you to use drags you out. They have no answering service. I received a package from them and the item that was most important was stolen. Box was open one item and PO was missing my order on line showed full order was complete and charged to my credit card. Pier 1 should be ashamed at how badly they are handling and misleading customers at this time. They seem to take orders online but mislead customers in handling problems. If people can fill an order and ship it surely some one can do customer service. Disgusted! You deserve to go out of business.

I visited this site tonight because I am searching for a special frame for a picture I recently got. Years ago I went to Pier 1 and purchased candles. There candles smelled so great. I love this store because they have so many really neat things. While I was in the store I thought that they were a little bit expensive. After I bought a few things from them I kept going back over and over for years. I bought rugs, wall accents and an adorable figurine that I still have to this day. She was a little indian girl. This store has great quality items. There merchandise is good quality. I love just going in the store because they have such a wide variety of different things. Things that other store don't have. So if you like different types of decor, or unique type furniture, rugs, candles, wicker and a whole lot more. Check them out there neat. Sincerely, Lorraine W.