Pier1Reviews 87

I order two wall deco/pictures March 01,2023.I contact Pier One,March 15,2023 to get a order status, it took several emails to find out the items were no longer available, however I never spoke to a person(the customer service number is not valid), the email is computer generated...I am trying to get a refund, the computer offer me a store credit, which the store policy is store, within 30 days of receiving your order...I NEVER RECEIVE MY ORDER. I will continue to fight for my refund... Information, the items were still available on Pier One shopping site. Please think hard before ordering from Pier One...unsatisfied customer

This company probably is on the verge of bankruptcy. We're one of their suppliers, they haven't paid us since last August. We stopped ship for them. According to their website they don't do refund, the customers who have a pending order with us haven't get any money back yet. They are on our collection agency's list. If you want to place a order on their website, make sure if you can get a refund if they can't ship your order.

First I want to tell you about KAREEM, our server, From the moment she introduced herself and flashed that beautiful smile, She got me. I said to my husband she gets the biggest tip tonight good was delicious by the way. KAREEM was friendly, professional and ready to serve always asking us. Are you ok? Can I get you anything.else? What a pleasant young lady. I give Kareem a 10+10+10+10+ 10. This happened while we were
Dining. So after wards we went to the bar. We sat there about 10 min before one of the servers respond as a matter of fact my husband had to ask to be served. As we sat where someone else was and they ate. That garbage stayed in front of us for a good 30 min before before it was moved. I am disappointed with the bar staff, no courtesy. Staff seemed preoccupied with other things. I give the bartenders. 5. I would definitely go back to pier 1 though. With people like Kareem there I definitely would go backbelow was garbage that previous guest left

Review Better Business Bureau (BBB) before you do place an order at Pier1.
You will not hear back from these folks for weeks and months after you place the order. Their policy include "No Cancellation", while you are stuck, waiting for your order for months.

TLDR: I strongly advise that you look elsewhere. It will save you so much time, money, and frustration.

I order a patio set that ended up being a little too small for the space so I returned it (which was a long process just to initiate) to purchase the extended version of the same set which was only a little bit more.

However, for some reason, the particular color I wanted was price more than the rest of the other color of the same set. I called about a price match and after over a month of being told "It will be updated on the site in 1-2 days", "We need to speak to the vendor (or the technical team or fulfillment team) and we'll get back to you" and never receiving a call back. Please note that any returns are refunded as gift certificates, not refunded to your card so I am basically stuck with them for the time being. Finally after a month of waiting since they still had my money from the original purchase, I call again only to be told that the price of the other 2 colors wrong apparently wrong, even though I was told other times that the color I wanted was wrong, and that they would not price match. I asked if I could get one of the other colors priced back at the original price before I brought the incorrect price to their attention and was told no.

It wasn't until I mentioned that I was going to dispute my original charge to get my money back that they decided they could refund my money to my card.

One of the worst customer service experiences I have ever had so please save yourself the effort and don't support these kind of business practices.

After all this, I performed a google lens search on the product that I wanted and found it $1000 cheaper on home depot and bed bath an beyond under a different name.

I ordered 2 wall art pieces. 1st one, a stretched canvas, arrived with a small dent on edge - before it was boxed! The 2nd one was delayed. I contacted them 2x, to cancel the order. No response. The 2nd piece made of metal arrived. It is very poor quality. RUN FROM THIS SITE! These are not the Pier 1 products from the previous owners.

When Pier1 had stores I loved to shop there and I never had issues with the quality of anything I ever purchased. I recently attempted to order a new area rug online and it was a huge mistake. I ordered an 8 x 10 rug, which arrived as a 7 x 9 rug. Then to make it worse the quality was horrible. There were several spots where the rug fibers were gone, to the point where you could see the back of the rug showing through. But that's not even the worst part. The attempted return process has been a nightmare. They wanted to offer me a 20% discount on a future purchase to go away quietly. I refused their offer and told them I expected a return label to be sent to me and that I expected a full refund to my credit card. They are now telling me that there will be a $19 charge for the return of the rug (that was the wrong size and damaged) and that I would receive a store credit. I've gone back and forth with them for 4 days, I'm done and have given them 24 hours to send a prepaid return label and to confirm that my credit card will be fully refunded. If I don't hear from them I will file a dispute with my credit card company.

Please save yourself time and frustration - don't order from them. This is not the company it was a few years ago before they closed all their stores.

Service is unexistent.
I bought bed+ nightstands and painted the room accordingly to this bedroom, bought shades as well in the same colors.
In my order it said "preparing" forever... and in fact it still says so... I asked and then I was told I would never get this item due to shortage. I was offered others. When I claimed for refund plus some compensation (for the wait and for the money spent on painting and shades) I was told I would get the refund. Nothing til today. And today I was invoiced with a membership I NEVER ASKED FOR!

Unbelievable. Still fighting all this.

After buying an umbrella on PIER1 last summer it broke within days. I spent weeks trying to contact customer service. NO RESPONSE. As the new owners took over I was able to get in contact with responded. What an incredibly rude and degrading response. Especially from a new company trying to achieve returning or new customers. More than perplexed and disappointed.

They would not cancel an order a few minutes after I placed - an overpriced desk that I had to assemble made from particle board. They called it wood in the description then
after a few clicks saw it was fake. I noticed and called to cancel and they sent anyway. They would not issue a refund when I sent it back unopened same day. I paid the high priced shipping costs and the would only give me store credit. I cannot find one thing that I would buy there that isnt cheap junk.

We bought a diner set at Pier 1 and before buying got several reassurances that this set was a legacy set and would be carried by Pier 1 indefinitely. We bought it long before they shuttered their stores. As luck would have it, we lost a dinner plate and they have discontinued the line!
We trusted Pier 1 to maintain the pattern because nothing is more frustrating than to lose a complete set of plates, small plates, bowls and cup due to breakage.
Don't trust this company to keep their word on anything... wasted hundreds of dollars!

They wont refund and they will not definitely replace your purchase, so yhere goes your money! Watch out for your card activity becauste they will steal your identity and will sell it to crooks.

I bought 2 wreaths for the door online no packing just thrown in the box. Flowers and leaves all broke. Up. Bought some hanging lights that are generated by the sun and don't work. Nothing returnable cause no one cares about the past 6 yrs spent thousands dollars supporting your store and now it's all crap and nothing can be made right. Your new store after bankruptcy ends will get. One of my business. Terrible PR How terrible for the people who supported u when times were good Bad send off to the people

I bought a gift card and they now won't accept it. How is any person to know they suddenly won't accept it >>? GRRRRRRR I went in to use it at local store and was told they stopped accepted them and they cannot honor. This is AFTER I had ordered something online and they cancelled it on Pier 1 end for no reason. It was a store pickup even! And they had them in stock.! How would the general public know they suddenly can't use their gift cards!? If you are having this same issue please do yourself a favor and file a claim against them. Suddenly Pier1 is doing online shopping again when just 2 days ago we could not do online. Fishy. So here you go: https://dm.epiq11.com/case/pier1/info

It took about a month to get, which was fine. We were charged with a $200 fee for them to put it together for us (called white glove service.) It was not optional. And if you want to return it, you don't get that $200 fee back. You just lose it. Immediately ater the workers put the chair together, there were pieces of the chair already unraveling. It hadn't even been sat in! It looks more comfortable than it is. Definitely a comfy chair for kids. Not so much an adult. I wanted something that I could curl up in and read a book or take a nap in. This was not it. I would exchange it if they would give us the 200 back but I feel at a loss. It takes up a lot of space and we spent almost $1000.

I ordered a $225 console table July4th weekend and have yet to receive my order. I was surprised that I didn't have to pay white glove delivery, but maybe $20 or so for special delivery. My cc was already charged right away. My tracking label was created right away and was supposed to be delivered on a Saturday. Instead I got a huge empty box with a floral stem (that was supposed to go with my other order). The tracking I have for my console table = 1 lb and the floral stem for my other order = 1 lb. Which I thought was scammy thinking someone from warehouse stole my order on Saturday. I never got an email confirmation that this other tracking with floral stems was coming assuming it was my console table. It's July 25th and no product still. My other order had problems. My wreath hanger was cancelled. My $30 white orchid wreath however came but the product is so terrible. All of the petals started falling off within days. I counted about up to 5 petals and 3 acorns. My wreath looks awful with no shape. I will need to take it down. Takes a long time to get someone on phone about 3hrs. I couldn't cancel my console table when i called I never received it... they were telling to wait till 21 days. My other order with the wreath says they can cancel the order since I didn't get it with my floral stems. Doesn't makes sense. She can cancel but yet can't cancel my console table even though it was supposed to ship on a Saturday now she's telling me I have to wait another 21 days. I already bought it at my local store thinking Chat mentioned that I can message them and they'll take care of me, and other orders on FB were being cancelled due to not receiving. Price changed within a week and couldn't get the price difference onlineeven though I never got my product. I highly recommend if you want to shop at Pier1, purchase at the store vs. dealing of unknowingly of not receiving it. Chances are you could of bought at store. I also did a chargeback with my bank, but supposedly their timeframe is 30days. I plan to contact Pier1 on Monday to get my money back. I did end up buying the same console table at the store due to chances are I won't be getting it in the mail due to other complaints like mine.

I drove from the neighboring town to The Greenville SC store. I arrived at 6:55 PM and the store closed at seven. I walked in with my receipt from the store in my town because I needed a couple of more items that this store had but they would not answer their telephone therefore I couldn't call them and ask them to go ahead and place the order and let me purchase and I will pick up on a Saturday. It's about an hour drive for me to this store. So I drove very fast and pouring down rain and made it in just under an hour. Walking in knowing exactly what I wanted the store manager "KIM" was very rude. I said I'm sorry I know it's almost closing time but I know exactly what I need she said and you walk in here at 7 o'clock VERY rudely. I have always loved pier one and have always gotten great customer service guess she's having a bad day but I sure would not recommend her as a customer service rep or manager in any retail store.