Kimber K.

This is my first time buying and I was exciting by the reviews and ease of use on the website!

Excited to place my first order :) It was quick and easy!

I've ordered 14 items from Pier1 for summer in the last month. Out of the 14 two items were cancelled and when I went to the store to pick up 6 of them, I was told they were out of stock. Except I paid for them online so they would be there when I arrived!

Then you call customer service and the wait is 20 mins to speak to someone? Live Chat is 10 minutes but if you even minimize the window during the wait you are logged off the chat wait line. I'm not going to ever shop at Pier1 again. I feel like way too much of my time has been wasted and the lack of customer service and reliable stock is unacceptable.