Pier1

The holy grail of bad business. I had not been into a Pier 1 store in years I got a credit card before Christmas 2018 and went into one of their stores. While they have beautiful items this entire business is not worth the aggravation. I browsed around and then had some questions and needed to talk to an employee. Well it never happened because I waited forever and asked the same lady more than once. Yes she was on the register and the manager was flying by arranging items. When she was free I tried again asking for help. No go she got on the phone that rang yes I get they have to answer the phone, I stood there and then she started cashing someone out. Hello!? She should've called someone for help. I immediately told her what I thought of her horrible service. I approached the manage who didn't seem to care. He did get 1 thing I needed and as I started to ask about something else he Scooted off. Arrgghh! Now I'm angry put my stuff down and walked out.
So, I start ordering online before Christmas. Bad move. I received 4 damaged packages filled with 5 shattered glass candles and 1 lantern had glass shattered. They told me they hire extra help during the holidays. Well these were packed so poorly I took pics and sent them to corporate. They could only replace items they had in stock so some of my Christmas gifts had to be bought again. I do not have these photos any longer. It was a huge box full of a shattered glass mess! The replacement box was wrapped much better. Needless to say I closed and paid off my card. I don't recommend you shop online here esp before the holidays. My store experience was awful so maybe you have a better experience but I was clearly ignored. One huge headache I didn't want!

Shopped at Yuba City, Ca store. Found several vases on Clearance with additional 40%o off... Wonderful!
Took them to counter to clean out
There was a swing cushion laying on counter so I told the cashier the cushion was not mine She proceeded to ring up my vases, another cashier walked by, noticed one of the vases I was purchasing and said" This vase is NOT ON CLEARANCE, even though it was clearly marked and placed in clearance section
Well I was very disappointed and asked her if she would honor the price it was marked
"Absolutely not, she replied Someone put the wrong tag on this vase". She picked up the vase and took it to the other side of checkout counter with no apologies!
It was a large gray and white marble vase. So beautiful!
I asked if she would consider selling for price marked without the additional 40% off
She was very rude replying "I told you it is not that price!"
So I let it go and purchased the other 4 items
And tried to be polite despite her rudeness
Well the cashier that was waiting on me in the first place gave me my total
I knew this was too much for what I purchased and I noticed she added the swing cushion, which I had told her was not mine. Without apologizing she deleted the item. I noticed she did not ask for my telephone number for my membership, so I asked about it. She replied no I didn't know if you wanted to get the points. Well of coarse I wanted the points. She sighed and said "I will have to start over I agreed to her dismay, so she reluctantly deleted the ticket and started over. The total still sounded too high. I looked and she AGAIN added the swing cushion which I had repeatedly told her was not mine!
Finally she finished, I thanked her for her patience and tried to keep my cool
None of the mistakes were ever acknowledged. I smiled and left
What a frustrating experience!

This company simply should not be running an online store. I placed an order; two weeks later called to check on the order, having heard nothing. They had cancelled the entire order because 1 item (out of 8) was backordered/out of stock. I had not been aware of the problem and did not authorize the cancellation. (This item was and is still listed on their site as available.) Had this merchandise not been a gift, I probably would have walked away at that point, but I replaced the order and waited for an update. And waited, and waited and waited. Finally I called again; order was ready for shipping, and had evidently been sitting in a warehouse waiting for me to intuit that I needed to arrange delivery. I was given a number to call to arrange delivery, and did so. I was told I would receive a call about a delivery time; this, as I have come to expect from Pier 1, did not happen. Then my order disappeared. The shippers didn't show up, and of course didn't call. No one at Pier 1 called me to explain the disappearance; I once again had to call them. No one at Pier 1 could locate it, other than to say it was "on a truck." Three days latter the botched delivery I was informed -- when I called them, of course -- that the shippers had been given an incomplete address (I story I doubt. According to Pier 1, the letter of the apartment was missing; they had the floor. There are only two apartments on that floor, two feet away from each other; they couldn't have knocked on the other door?) I have given them three phone numbers, two email addresses, and all but BEGGED them to contact me if ANYTHING pertinent changes on my order, and they have not, in this entire process, seen fit to contact me. I have come to the realization that I do not have the time to do business with Pier 1. I have been lied to and ignored at every turn in the process, and every bit of information I have received about the status of my order, I have gotten only by calling them repeatedly. One MONTH after placing the order, we still do not have the merchandise. Their competitors at Wayfair.com and Overstock.com are offering similar items, free shipping, and 2 or 4 day delivery.