Gabriela S.

I have nothing but good things to say about Zappos. Top Costumer Service. It is a piece of mind every time I go and buy something from zappos. It is a very organized company, they email me for everything. So I'm never " guessing" where are the orders that I bought or returning. Thank you Zappos! I would like have more company out there with your professionalism and competency.

I just can say that pier1 has nothing of ordinary. I love all the lil different things that they carry. Never had problem returning items.

I placed a order of a 2 Hudson pants... When I got my package with the items that I ordered for my surprise they sent me one wrong pants(AG). I called them immediately and they said that my case was going to review... They had to find out what happened with the pants that I ordered in the first place. And in 3 to 5 business days they would send me a email with the final conclusion. Well, mean while the pants the I had ordered ( And I never got it) went on at one of those temporaly butiques... Só i thought they would send me the right pants and figure out afterwards what heck the did wrong with the other one that I never got. Well folks, they NEVER sent me my pants, NEVER SENT me a email. And when I finally called them the costumer representative said that the pants were no longer available and I couldn't keep the wrong one they sent to me.( At that point I purposed them to keep the wrong pants as long as they send the difference to my credit card. I had paid $89,99 for the Hudson and the AG was $69.10) Guess what? They said no, the couldn't do such thing and I would have to send the AG back if I want my refund... Now reading all these reviews, I have to admit that I'm concern to send them back and NEVER get my refund. Also... I just got another order from them ( I had place that order on the week after the order they had messed up) and now another item is missed... This is getting better and better... I don't know who works for them... If they hired people who speaks and/or understand English... Or even is just a bunch of incompetents... Folks, me and many other people with the exception of a minority have been ripped by this company, they don't care... The costumer isn't something important to them. Items may seem very cheap but in the end they become expensive if you think about the headache of not receiving your merchandise, dealing with a useless costumer service, merchandising with defect, as folks mentioned above about not getting refund or getting it after months... I think now, buying at Nordstrom, Bloomingdales... Or any store worth all the money they ask for... Why? Because if your item have any problem if you even worn it, they will refund you or exchange it. It is a peace of mind... And buying something that you love and dealing with real professionals that make things less stress for you is PRICELESS... Good bye Ruelala.