I wanted to do this review after dealing with a customer service team that seems to be brain dead. a week ago I called Sears.com to place an order for a small bottle of Betty Boop perfume spray.
I was on the phone with some lady for over 25 minutes giving her all my information. Name, address, phone number, order number and so forth. I had to keep repeating it over and over as I guess she was having a hard time with understanding English.
After she finally got it the representative hung up on me. I was kind of in a hurry as I had an appointment to make. I called back and got someone even more dim. This was a man. I spent another 55 minutes giving the same information again to him.
Several times I had to keep repeating myself and telling him to stop and just listen because I did not have all day to try and place an order for this one little item. Lord forbid if I wanted to buy anything else.
After I finally got him to place the order I had missed my appointment. I waited about 3 days and called to see if the order was processed. I received this email first.
Thank you for your order, lrraine.
We apologize for the delay.
We're processing your order #997073312, placed on Tue, Dec 06, 2016.
HERE'S WHAT'S NEXT:
Shipped Items: We'll send you an email with your tracking information when each shipment in your order leaves our warehouse.
We hope you had a great shopping experience today. Please keep this email as your receipt.
Thank you for choosing us,
Your Sears Team
After all that repetition of may name and address they still did not spell my name right. When I called to see where my order was . I was on the phone with another woman who confirmed that the order was being processed and she said she would send me an e-mail so I could see the order.
This is the second e-mail I received.
SPRING HILL MALL
5000 SPRING HILL MALL
WEST DUNDEE, IL *******261800
Store Pickup Location
Merchandise pickup area of the store
Mon, Dec 05, 2016
Estimated In-Store Date
Wed, Dec 07, 2016
Men's 2-Pairs Texting Gloves
Size: 0.45 x 22.8 x 17.25
Sold by KMART
Kmart Return Policy
PRICE QTY ITEM SUBTOTAL
Reg. 4.99 1 3.99
SHC Associate Discount 20% 0.80
Item Total 3.19
I then flipped out and called them again by this time I was irate. This is not the item I order after I went through all of that time to place an order for a lousy little bottle of Betty Boop perfume spray.
When the next rep got on the line she explained that the former rep pulled the wrong order up and said she was sorry that the item I ordered was being sent out.
I then got this email.
7831 st dridget lane
Dundalk, MD 21222
*******979 Order Date
Tue, Dec 06, 2016
BETTY BOOP by Melfleurs SEXY EAU DE PARFUM SPRAY 2.5 OZ
Size: 5.5 x 6.5 x 7.5
Sold by Ami Ventures Inc
View Seller Info
PRICE QTY ITEM SUBTOTAL
Reg. 14.30 1 13.59
Still my name and spelling of the address are incorrect. UNBELIEVABLE......
I then went to the house where I had the item sent so my family member would not see the box. When I got there the mail lady was on the other side of the street delivering the mail. I asked her if she had the package and she said yes.
When she got the package out of her truck it was a huge box. I said to her WOW. I explained to the mail lady that I was wondering why the box would be that big for a tiny bottle of perfume. She said maybe to protect it from breaking.
I took the box into my cousins and opened it so I did not have to drag this super huge box home. When I opened I could not believe that the sent the wrong thing. The sent me the Betty Boop perfume and lotion with Betty sitting on top of a birthday cake. Instead of the Betty Boop in a black dress standing up.
I called them up and asked to speak to a supervisor. She advises me that she was sorry that this happened. I explained everything that I went through for all the calls and wrong ordering emails and that the reps even spelled my name and the shipping address wrong to her. I also asked her how that was helping me when there is only 13 days until Christmas?
She then advised me that she would look into it and I would need to wait 72 hours until she could see what can be done. GREAT CUSTOMER BRAIN DEAD SERVICE. GO SEAR .COM.
At this point I am so angry with the level of service and lack of concern for all the mistakes this screwed up company made and the fact that I have a gift I never ordered. In fact is also listed cheaper than what I ordered. I think while I am waiting the 72 hours I may as well start a claim at my bank for a full refund of the purchase price until they can figure out what the hell they are doing. I am also keeping the wrong item they sent as I am not paying to return it.
I am going to see what happens before I call the bank. I will give them a little more time to help with this problem.
Today I got an e-mail from Sears.com. It said this.
We are sorry for the inconvenience that this has caused you. Please send us a screenshot of the item we sent.
I could not believe that after all of this mess that they had the utmost audacity to ask me to waste more time to send them a picture of the wrong product that there vendor sent.
I called them up and asked for another supervisor. When I got her on the phone. I explained again everything that I have been through. I then told her that there was no way I would waste my time sending them proof of the wrong item and that they needed to call the vendor to find out what the wrong item looked like. I advised her I should not be the one to show the burden of proof. When I did not make the mistakes.
I then told her that I could care a less about them sending the product I originally ordered I just want a complete refund. I advised her that I refuse to waste any more time trying to get them to send me what I picked out. I advised her it is over I just want my money back.
I can go to other sites to get this little bottle of Betty Boop perfume. Although it is to late know to get it by Christmas I will need to figure something else out..
She then said that they will refund the price in full in 3-5 days. Thank the good lord above nightmare over.
I did not want to have to do anything to hurt the business but this was simply to many mistakes. I hope that everyone who reads this heads my warning, Sears.com is dead to me now and forever I will never use this company again.. Happy holiday to all I hope this helps. BEWARE