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Temu has a rating of 2.0 stars from 1,720 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I ordered an item on November 25 and my item hasn't arrived yet. I contacted customer service numerous of times all they keep sent. I'm so sorry for your inconvenience. I'm so sorry and give me a five dollar credit. I asked the customer service what is five dollars when I was wearing this to my brother's wedding I ordered it way before the wedding and that's all they can offer is five dollars. They have no information on where my item is. My item has not been updated. I can't contact UPS and can offer me five dollars. I want to get my item and get a refund on my account. I am so mad.
Tip for consumers:
Customer service is poor
Products used:
Clothes
Date of experience: December 5, 2024
Terrible first experience. I requested an item cancellation. Seller denied it, and shipped it. The item cancellation was requested several hours before it was shipped. Customer service claimed they couldn't help. So, beware, if you try to cancel for any reason, sellers can refuse it.
Based on the conversation with Customer support, sellers seem more protected than customers
Date of experience: September 3, 2024
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Coupons, coupons, coupons Be wary of what you are getting. I received a damaged stainless steel cat box, and when I requested a replacement, they denied it saying free items that are purchased with a free coupon are not returnable. How crazy is that all I wanted was a replacement for what I received that was damaged. What am I do to do with a smashed up cat box? The customer service agent Sataan did everything he could to no avail. Do not buy from this company.
Products used:
Stainless steel cat box
Date of experience: November 25, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I was using Temu but after several orders I noticed that unfortunately Temu is not serious and unprofessional. Most of the products are low quality and description in most of the products are not correct playing with customers. One more important matter is that they promise credit back guarantee in case of late delivery and finally they don't give it with ridiculous reasons. My order supposed to be delivered till 01.11. But arrived 04.11.Nothing... although I contacted customer care service. I have deleted application and account.(damania8)
Date of experience: November 8, 2024
Hello, thank you for reaching out to us. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Temu hired a courier service that won't deliver to my address. I have 3 orders that I cannot get delivered and Temu refuses to refund. Temu insisted that I spend an enormous amount of time proving non-delivery. That is very difficult when the courier co won't answer their phones or respond to emails. I am out $170.
Products used:
None because it never arrived.
Date of experience: December 5, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
AVOID AT ALL COSTS.
A bunch of scam artists. Sites like temu shud be avoided at all costs. They fool you into believing they are giving you a massive discount when they have actually over inflated the so called "original price" by at least a 150%. Searched for identical item on their own site and always found them cheaper when I wasn't using their "discount coupon". Totally unethical with false business practices.
When requesting a price difference refund, they give you a measly refund. In 1 case I was offered a R4 refund when difference in the price on their own site was nearly R150 cheaper. Either they are using faulty Chinese calculators or just plain dumb and they can't do simple calculations.
The quality of a lot of items is much to be desired. Cheap Chinese junk.
Tip for consumers:
Dont be fooled by their discount Coupons
Products used:
Kitchen, personal and gadgets
Date of experience: November 18, 2024
Hello Temmy, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html so that we can help you look into this right away. Best wishes, Temu team
Temu is a SCAM. They get you to buy things and then half of what they send is broken or moulded or not AT ALL what they said they were sending you. They know this is happening and they don't care. They have been notified of the laws they are breaking, and their response is that their policies override laws. They don't, but this is Temu's whole approach. Lie, steal, defraud, scam. They are criminals.
Date of experience: September 23, 2024
Hello Mandy, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
A message will show up on an item local warehouse items over $30 free shipping. On others it will say free shipping over $30 from this provider. When you order the items your charge does not show the shipping that is involved. Then later when the item ships the shipping fees are added. This is a sneaky and underhanded selling tactic to me. An item costing $2 ends up costing $5. Watch out for this event.
Tip for consumers:
I do not like false advertising or small print that disputes the large print.
Products used:
Most products I have ordered I have kept whether or not I liked them. But they had free shipping.
Date of experience: August 11, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Temu had some decent deals, but the overall experience was frustrating. My order arrived over two weeks late, and when it did, the packaging was damaged, and one of the items was missing. Trying to get in touch with customer service was a nightmare—they kept bouncing me from one representative to another without resolving anything. The quality of the products was way below what I expected, with several items looking nothing like their pictures. I finally managed to get a partial refund after several days of back-and-forth, but the hassle wasn't worth it. I won't be shopping on Temu again.
Date of experience: August 13, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I returned a number of items to Temu (all on one order) and they were in excellent condition. I only got refunded for one item. Now I am going back and forth with Temu. They say my order could be under another account and just giving me the run around. Two items on the same order as the other items came from a different warehouse. The others came from overseas. No answer yet. So frustrating.
Date of experience: August 2, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Their packaging is just plastic bag, when they get riped and items go missing it is not their problem, it is costumer who absorbs the loss.when you return more than 1 item they claim items are not found in return package, so again you get no refund. They are stealing from buyers and there is nothing anyone is doing to penalise them. Beter give money to charraty,at least that way you will be out off pocket but you will save yourself stress and frustration from dealing with Temu and you will feel good helpig someone who needs it.
Tip for consumers:
bunch of teafs selling cheap coppies
Date of experience: September 17, 2024
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Do not ever give your money to this company I ordered $170 weight set which never arrived they blamed it on FedEx and FedEx told me that they never paid them so they're Liars weeks later I still have not received my refund and I'm beginning to think I never will.
Date of experience: October 25, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Everything went wrong and is still going wrong. First I received a delivery notice saying the delivery was made at 2:52 p.m. on Nov. 19, even though my items had not been delivered. (I live in a condo and was home all day. No one rang my call box number for access, no one knocked at my door, no security video showed any delivery person, and no one left a package outside my door or even in the lobby of our building.) I tried multiple times on multiple days to contact the courier company (EMIle), but they would put me on hold and then disconnect me before allowing me to speak to anyone. There is only a "live chat" with an AI generated "person" at Temu. Despite being on numerous "chats" and emailing Temu, I keep getting conflicting answers. One email said the "case was closed" because the parcel was delivered, but now I have been getting emails saying my package is ready for "pickup at a Pickup Location" even though no name or address for a pickup location is ever given despite my repeated requests for said info. When I check the "tracking" form for EMIle, it says an "unsuccessful delivery attempt" was made at an "apartment" in Toronto, Ontario. I live in Whitby, Ontario. As far as I can determine, Temu is just fraudulently stealing my money and has no intention of giving me the items I ordered or refunding my money.
Tip for consumers:
I would caution people to be very leery about ordering from Temu.
Date of experience: November 25, 2024
Hello Marie, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID (PO Number), please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Won't refund items never received. Shipping company pretended they attempted to deliver. I live in townhome. They have full access. TEMU refused to refund items not delivered and returned to ravenforce centre. WILL NEVER USE TEMU AGAIN!
Tip for consumers:
Worst service
Products used:
Nothing received
Date of experience: November 27, 2024
Hello Ashley, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." We will follow up on this matter. If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I ordered an expandable garden hose from Temu. I installed it and it seemed to work perfectly. Unfortunately I bought it back in Feb 2024 and it just broke about 2 weeks ago. It is spraying water out from the connection. I contacted Temu and told them it was defective. Unfortunately their policy on this item was only returnable within 90 days of purchase. My warning to all of you is be careful what you order from Temu. If it only has a 90 day return policy then you might consider paying a bit extra to buy it from a retailer that warranties items for more than 90 days. By the way I just bought another one of these hoses before the older one broke. So, I guess I need to return it or expect it to break in less than 6 months.
Tip for consumers:
There was only a 90 day return policy. Guess why?
Products used:
Expandable Garden Hose
Date of experience: July 13, 2024
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
This company or whatever it is called is an absolute piece of Garbage. I ordered a pair of dress shoes which should have been received on July 8th but did not arrive until today July 16th. The shoes were nothing compared to what was shown on the picture. It was a total piece of trash. Please do not buy anything from this so-called company. It's a fluke. Instead of asking for a rating from 1-5 star, there should have been an option to say "F" you as well. It was very disappointing overall.
Date of experience: July 16, 2024
Hello Willem, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I found some unique items at good prices. Shopping took a bit longer but all items were ok. I'm happy with my experience and will shop again.
Date of experience: November 8, 2024
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
The most terrible company, in every way. Products of execrable quality, extraordinarily bad shipping, but the worst experience is that of the return. After walking from one side to another to drop off the package (the instructions on the website have nothing to do with reality), you wait a month to receive a refund that was not even issued. I have been to the bank several times so far, only to be told that the ARN code sent by them to verify my transaction is invalid. There is no other solution/proof that the money left them. But the bank claims that no refund request was issued from them...
So, keep in mind that you will never receive the money for the products you send as a return, from this terribly bad Chinese company!
Date of experience: July 5, 2024
Hello Andreea, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
I used to love temu, i deleted the app recently. Somehow in my pocket i placed a large order that i have no idea how it made it into my cart, and also checked itself out. Within 5 mins i tried to cancel the order, but the site said the items had already shipped.
Date of experience: July 3, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Return policy does not work for elderly or disabled if the return is heavy and customer lives alone and does not drive there is not option for to return defective product.
Products used:
patio furniture
Date of experience: July 21, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
CHEAP PRODUCTS, BETTER QUALITY AT DOLLAR TREE! BAD BUSINESS PRACTICES
HORRIBLE CUSTOMER SERVICE
SLOW AND DELAYED SHIPPING
BULL$#*! PROMOS THAT DO NOT PAY OFF
Date of experience: November 6, 2024
Hello, thank you for your feedback! Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Shopping through TEMU is like spinning a Roulette wheel. I have made about 10 purchases in the last 6 months. One purchase arrived a month late, another item I bought did not arrived and when I checked, it showed it had not shipped so I contacted the seller and was told the item was no longer available. Three times I purchased items only to find out shipping would be delayed by several weeks. Today I received a package that was to contain 35 panels of decorative garden fence however it only contained 10 panels. The seller showed item was no longer available so I have to repackage and bring item to delivery company to return then wait for refund while once again shopping around for item. Of purchases that have arrived on time and as advertised quality has been mixed. I'm done with TEMU and would not recommend.
Tip for consumers:
TEMU wants pictures of the item you are wanting to return and tries to get you to take a store credit instead of a refund to your payment source.
Products used:
Mostly gardening items and shirts.
Date of experience: June 25, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I purchased a small blender for smoothie after a week it doesnt work but i purchased other items anf are very satisfied with them
Products used:
Small blender
Date of experience: August 26, 2024
Hello Rosemary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Very cheap,but quality is better than you would think, customer service is quick and fair.
Delivery is usually around 10 days which is better than their competitors.
I use them all the time.
Products used:
socks
Date of experience: June 12, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
It's like working a 9-5 job to claim free gifts. I spent so much money here but could not get my free gifts because I was short 0.06. This is a rip off. I like what I buy but will not be buying anything again. I need my free gifts.
Date of experience: May 4, 2024
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Felecia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-16 days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team