I returned ONE item to Sephora the SAME day I received it.
I was never notified that my returned item had been received.
I was never emailed that my refund was being processed.
After chatting with a rep, I was told my refund would take 4-6 WEEKS to receive.
Nowhere on their website does it state refunds will take a ridiculously long time to process and issue.
I paid promptly and complied with all their merchandise return rules. My refund should be handled in the same way.
That was my first purchase on Sephora.com and it will be my last.
Tip for consumers: Be aware, they don't sell the freshest cosmetics. They put Items on sale for a reason and that's because they're old or close to expiring. Also, their prices are not all that great so do some research and shop around for best value and price.
When your mind says Cosmetic - Sephora is the next word you remember. The best thing about Sephora is World Class Customer Support!
There stores are outstanding they greet when you walk in they do everything they can to make you happy before you leave!!!!!
I love Sephora. It is such a lovely shop that always has what I need. I love their online store even more because the availability of brands is oh so much greater and they have something for every type of makeup lover. I personally am after natural products such as Tarte and love that I can find all Tarte goodies in sephora stores!
Sephora offers the best of all the latest make up lines. The staff for the most part are very friendly and knowledgeable. They often make recommendations based on your needs. To have so many Sephoras in different locations but the same attitude among all employees says a lot about the company.
Sephora has a great website that's intuitive and makes it easy to find what you want. They have rewards for various levels of customer and a really liberal return policy on products. They offer a lot more online than in stores near me, but not surprising given the extensive inventory online. The in-store displays are great because they have samples of every single product so you can do swatch tests and often times will help you select products but are not overly pushy in assisting you if you're just browsing. One of my favorite parts of the website, aside from the ease of finding what you're looking for, is the reviews. You can see an overall star rating for products and read detailed reviews and a feature to see only reviews by people who have stated they have the same skin/hair/etc. that you do. I've never had an issue with slow delivery times, damaged products or sending the wrong items. Prices are on par with similar retailers, but they do have a sale annually I believe in November and April (but could be off on the timing).
So I ordered my regular Sephora Powder 62 toffee spice- caramel matte perfection powder and I also ordered my Fenty liquid foundation, as the color that I wanted was very elusive as Rhiana's products rocks. Needless to say, the Fenty color was great, but it was a little too dark for my skintone, so I have to order a much lighter color. Anyway, I had not received my box from Sephora, which was strange, as I had expected to receive my order in a couple of days, and I love Sephora, I like their products, and I have not had any issues with them in the past.
I called their Customer Service number and they told me that the box was shipped on a particular date, and they checked and told me that the deliverer had just left it at the door. I told them that I did not see a package at my door at all, and they said that they had used a third party deliver. The representative was helpful and she told me that she would be reshipping my package, I was disappointed, but they later shipped me out my order, to be delivered by UPS. During the conversation, I had spoken to the representative about a promo code that i had used to get a free bag with some cool items in it like mascara etc, not sure exactly, as I had just choosen from 4 bags with different products. I also had used 100 points for a free Fenty lipstick. The representative promised to include this bag, however, I only received, the Fenty liquid foundation and powder with 2 free samples not three. I did not receive the bag with the items nor the 100 points lipstick. Please be mindful that 100 points had also been deducted from my points.
I have since called three times, the last time being today regarding my promo code bag with the goodies that I did not receive. I also realized that Sephora took back the points based on my purchase about 54, which should have been added and they had deducted the 100 points for the Fenty lipstick not received. I spoke to a lovely representative about a week and a half ago and he was kind enough to add my points back for me, and he gave me an additional 100, so cudos to him. He also told me that I would be receiving my promo bag to be shipped soon.
I called Sephora today, and the representative told me that she had submitted a form to be approved for them to ship my promo bag with the goodies within a couple of day. So the overall turnaround time is so far about a month to get my promo bag.
Now I love Sephora, and I am willing to work with them as I have been to get my bag.
I will keep you all posted. One love
What a great place to shop in one place for anything you can ask for in beauty products. Also the ladies are super nice in helping you pick out colors.I went in looking for make up to help clear and cover my acne. Emily, I believe that was her name, helped me and was amazing. I could not have asked for better help.
I have ordered from Sephora (as well as shopping in store) I have always had a positive experience, quality products, shipped promptly and in cute packaging with samples.
Recently decided to use their company to get a birthday gift for my sister. I placed an order on Wednesday early in the morning in order to get a gift card here by Friday. The birthday is over the weekend. I paid the fastest and most expensive shipping option given that my other idea for her birthday failed because, once again, a major online retailer absolutely failed at shipping an item.
Sephora decided it was in their best interest to ship out the item late despite the fact that I paid extra to get it here on time, and now it is going to be late. It's useless if its late and they are unable to get it to me by my guaranteed date. There's no excuse for it and their support isn't helpful at all.
If you're purchasing something as a gift, you cannot rely on them. Their shipping is slow and horrible. I have a feeling I paid extra for the fastest shipping option they were even offering (and would've paid more for next day if that was an option) and they decided to save money and ship it using a cheaper option despite me explicitly paying for the fast option.
Would never recommend them.
I decided to purchase their protini polypeptide cream since I have rough and dry skin and it amazingly it works like magic!! after one week using the product my skin is now softer and I noticed that it is becoming lighter too.
I have only shopped at Sephora inside my local Penney's store. I DEEPLY THANK Sitejabber members for telling me to never shop Sephora online. I always rely on reviews, and I do a lot of online shopping, but I will steer clear of online Sephora. The customer service at the store is great, although sometimes a little pushy, recommending a whole lot more of products you didn't think you needed than when you first came in. However, they have many "testers" you can use so that you can see how the products look on you. This is especially helpful for lipsticks. (They have some really great store brand lipsticks.) Nothing is worse than buying a lipstick that's taped shut or from an online picture, and having it look absolutely HORRIBLE on you! I know, believe me, I KNOW! So, if you stick firm to your shopping list, and if you test the products on yourself first, you should be pretty happy. Nothing is cheap, but they do give samples, and the staff is knowledgable.
I use sephora name products mostly. It is great for my sensitive skin and I don't have to pay all the money to use the other name brand products when Sephora brand works the exact same.
I tried to place an order tonight and included that free bday gift that was previously sold out. I got an error stating I already received it. After I use my last Sephora gift card Im taking a break from them
Ive been a customer for about 15 yrs. I stopped going to my closest store bec of the minimal selection and the better one is a little too far. My last 3 online orders have been cancelled to some extent. Either the item went on backorder after I purchased or it was completely out of inventory, only to find out days later. I made a purchase last night just to get my bday gift. Today I had an email stating that the bday gift wasnt available. What the heck?! Ill just try Ulta again. At least they gave me a $10 coupon
Good selection of products. Nice freebies from Ultimate Rewards membership.
Prefer online ordering to store shopping.
I've ordered many things from Sephora they always came fairly quickly and in great condition. Until I decided to purchase a Clarisonic from them. The item came in HORRIBLE condition it was USED the box was DIRTY. I sent them an email regarding their situation and their only response was, of course, me wasting my time to go return the item in store or mail it to them. You order online for convenience not to deal with all this hassle and bs.
So i ordered Fenty foundation at White Oak Sephora. Only to have the cashier put the wrong address in the order! I am beyond livid!!!!!! Mind you i placed the order in Va and it was supposed to be shipped to Florida where i reside now! I got the run arounds and was told to call around 4 numbers and no one could help me. So my order went to someone else. Maybe the makeup that was caked on her face made her make that huge mistake. You gals need to stop focusing on trying to be so cute and focus more on correctly doing your job! So i guess happy birthday to whom ever recieved my order. Never will i order anything from that location again! $#*! heads!
I am an Ultamate Rewards member, the sales are great if you catch them and stay updated. They carry all of my favorite products I use everyday and I go to Ulta to get my brows done! I have never once had a bad experience here.
good quality, great service, amazing shopping, highly recommended for beauty purchases. you can also join their membership and receive free samples for your birthday as a gift.
Hair. fragrance, makeup, and the latest adn greatest of all luxury brands PLUS tutorials, bonus gifts I could go on and on!!! I've been shopping this website since it began and have watched it grow!! AWESOME!!!!!!
If you want some good quality products, go to Sephora...I always had an amazing experience shopping at sephora. It is THE BEST.
You can find here a big great, quality products selection, fast delivery is always a great option cause thank for this the customers they don't have to wait for products that they have ordered, nice customer service
Sephora (for an in store visit) is good in general but don't bother with online. It's such a joke. Numerous problems with checking out online, customer service is non existent or basically a bunch of idiots they hired on a dare or something. Just do yourselves a favor and go in person or if you do not live near a Sephora, try your hand at Ulta or wait until you visit the big city and just do a run in the actual free standing store...seriously. Online is pretty much a nightmare with this and we cannot expound as to how many people we know were met w/ missed orders, out of stock items, order fulfillment miss haps and lackluster customer service. Do yourselves a favor and shop in store. Seriously.
Ordered a gift card, some face masks, and some lotion as Christmas gifts. Had no issues checking out. Waited a week and got no email stating that it had shipped yet, so I finally went on the site to check out the status of my order. Turns out, there was an "auth issue" and they had either canceled my items, or showed them as Out of Stock. The order status was still showing as "Pending."
If there was a typo or auth issue, that should've been communicated instead of having me sit and wait for nothing to happen. Very disappointed.
Customer Questions & Answers
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There are a ton of great moisturizing and anti-aging products out there to help you. Sephora has so many that your head will spin, but there are also a lot of drugstore alternatives that are rated just as highly (or better) than a lot of higher-end ones. I would do some research online before ever stepping foot into a store like Sephora (trust me - they will bombard you with very expensive things you don't need). Honestly, I really like Ulta as a store better than Sephora because they carry both drugstore, middle-end, and higher-end products. (MUCH better service, too) But before you go anywhere, Google things like "best anti-aging products for mature skin" or things like that. Using multiple products, such as a glycolic toner, a serum, as well as a moisturizer is a good idea. One thing that is FANTASTIC for wrinkles and dark spots is Retin-A, but you have to get a prescription for it and it is harsh on your skin (especially if you're sensitive). It literally kills off your top layer of skin (which leads to a very annoying period of your face peeling for a few weeks), but once you get over the growing pains, your skin is amazing. I was diagnosed with melasma, which is hyperpigmentation of the skin, on my face, so my doctor gave me Retin-A and hydroquinone, which really works at fading dark spots. If you can't afford the Retin-A (mine is over $200 a tube), there are a lot of great OTC products that contain retinol and work well, just not like the Rx version. Neutrogena has a great line of products for dark spots and wrinkles. But like I said, do your research and don't let sales reps push you into really expensive products, because they get a commission, and you may get stuck with a bad product and an empty wallet. Hope this helps!
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This is Sephora's list of current promo codes. They should always be valid - whether you get them to actually give you what they're supposed to is always a gamble. To get a birthday promo, you have to join their Beauty Insiders club. It's free - just go to their website.
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Yes! They have a VERY liberal return policy. You can try most products in store, as well. But, if you do buy something that you don't agree with, for any reason, don't worry. They exchange easily. I always use Sephora.com...never have had a problem returning for any reason whatsoever.
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