Sephora

I've been shopping at Sephora throughout the years, mostly online. There are some things I don't agree with, like their change up on rogue shipping, a lot of orders since the beginning of the year have been taking way longer than what I'm used to to arrive. And a few times my order had arrived without any of my sample picks. But any single time I have an issue with product or shipping and I contact them, they always go above and beyond to take care of it. They've replaced products free of charge, expedited shipping that was taking too long, resent a full order when the carrier lost my package. They also have the best rewards program. I freaking love Sephora and will forever be a Sephora customer.

I've been a VIP Rouge member for several years now, so I clearly like the site as well as the physical stores. They carry the more expensive brands, though the in house brand is usually pretty good. I like that their perfumes are reliable and not fakes (can't say that with all the online sites).

I only left 4 stars, because I find myself buying less expensive, and equally effective, products from their competitor. And I am becoming increasingly annoyed that the free samples they send me with my online orders are rarely the ones I picked out. Don't get me wrong, I still love Sephora. We are just no longer in an exclusive relationship.

Oh, Sephora! My own personal heaven! The next best thing to actually being in the store! Despite not being able to smell every perfume they have in stock (darn you, slow-moving technology!) the site is fantastic. They've managed to make it extremely user-friendly and organized even with the enormous amount and variety of product they have. Shipping is always easy and prompt, I've never once had a problem with payment or customer service. I will continue to be a loyal Sephora junkie.

I am a "rouge" level customer of Sephora and recently encountered a problem with a $20 eyeliner they sell. The in-store manager refused to provide an exchange due to my purchase greater than 60 days ago. I just opened this eyeliner in the past month, very little product was used. Deplorable customer service!

I think the main reason Sephora is so fantastic is that they carry almost every high end brand. I do try some drugstore products first, but it's true that you get what you pay for. I prefer buying these products here, because in a department store the salesperson works specifically for one brand, so will only recommend products from that company, they also seem to put more pressure on you to buy something. Sephora employees must go through extensive training, I have yet to meet one that doesn't seem to know information about every product in the store, and unless they're with another customer, they will take you to the location instead of just pointing in the general direction. I have never felt pushed into buying anything, and you can get a sample of almost anything to try at home. They also have a great return policy, and their website is equally fantastic.

I used to live near a sephora retail store, but once I moved the closest one was about an hour away. Most of my beauty products are from sephora, so I decided to use their website to get my essentials. They are fabulous! There are all kinds of perks, like free shipping on orders costing more than $50, free samples, and more. Their website has almost every product like the retail store, and sometimes they have online specials for different products. If there is ever a problem, customer service is very friendly and efficient. I don't know what I would do without sephora!

I was greeted by a Sup! What's going on?! It seemed very sarcastic as though the customer service representative purposely raised his voice to mock me! I told him how I wanted to return so Gucci lipstick and he thought he put me on mute and said "We love broken lipstick". Once again he said this very sarcastically.He then tried to apologize but was once again very sarcastic! I asked for his name which he responded Charles in a British accent, when his native tongue was Canadian. I have already filed numerous complaints to Sephora! But I would advise anyone to never call customer service!

I was an avid Sephora shopper and was usually a Rouge member, however within the past 2 years or so, I feel like they have gone downwards. Not only has their shipping slowed down, but they are becoming cheap with their samples, only including 2 now instead of 3 (and I have had many instances where my samples are completely forgotten). May have to start shopping elsewhere

While visiting the store in Ala Moana I was constantly bombarded by workers and felt i was being nagged on by them. I simply just wanted to shop by myself in peace, yet everywhere I turtles or walked a worker was asking me if i needed help looking or needed a bag. In fact two workers asked me multiple times. Once is good enough and there is nothing wrong with peacefully shopping. My shopping experience was anything but peaceful or fun because the workers were constantly nagging me. This experience makes me never want to enter into any sephora location again.