Sephora Questions & Answers

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Very rude customer service.

asked by Janet A. on 10/16/20

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what do u think customer expectations are before heading down to sephora ?
my order was cancelled and wasn't refund.. and have not anly response from sephora wtf??
I am 52 yrs old and looking for a face moisturizer. Of course, starting to show wrinkles, dark circles, couple age spots and dropping. I still get acne mostly on my chin area. Everything I try feels greasy and gives me more acne. Can you help?
I would like to change my face moisturizer. I'm now celebrating my 40th birthday and noticed that my over the counter products aren't treating all my skin needs. Do you provide consultancy? If the product you recommend doesn't work, can I return?
Does your makeup including foundation, face color, and eye shadow interact with or cause any problems if you are taking accutane (for acne)?
Yes, I'd like to write about Josie Maran Milk. I have been using for a year now, I know exactly how long the bottle last. Lately I have been cut short, I bought a brand new bottle and had it on a scale by a professional hairdresser ( as he uses an electronic scale to mix formulas) surprisee! The bottle itsel weights 100ml ( had several empty ones) with the product is supposed to weight 130ml. Surprise! It doesn't. Mine weighted a whopping 21 ml! I will return it or buy it but will have it to verify that we're actually buying the expensive 30ml for $50+ ** DISAPPOINTED**
I know that typically once you use a make up/skin product you cannot return it. I have very sensitive skin and I do not like to keep trying products that do not work. Does this company work with you in terms of exchanges for similar products if I have an allergy to it?

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Sephora Questions & Answers

Very rude customer service.

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